495 North Claude A Lord Boulevard, Pottsville, PA 17901
To contact a resident: (570) 622-9882
For more information about senior living options: (866) 208-4318
Overall Review of Addus Healthcare
Pros
Amanda was very professional and very friendly.- They are great people to deal with.
- The staff were very friendly and helpful.
- Delivery and installation were very professional, and the rep explained everything very well.
- The caregiver has been very helpful and reliable once the right caregiver was found.
Cons
Lincare's transition from Florida to PA was a complete nightmare.- The account transfer took eight months.
- The staff are useless and do not care about their jobs or patients.
- No one at the company knew what they were doing.
- The transfer required five calls over five weeks.
- The company kept losing the prescription, with over two months and still no new supplies.
Review
This community is best suited for families who can tolerate substantial administrative friction in exchange for access to professional, personable frontline staff and the potential for reliable service once a caregiver is in place. When the right representative is on the case, communication can be clear, explanations thorough, and delivery/installation executed with competence. The reviews show real strengths in individual staff interactions, Amanda’s professionalism and the dependable setup of equipment when a capable team member handles the job. For families that value courtesy and patient-facing competence, there is tangible benefit, provided the process doesn’t get bogged down by bureaucracy.
Those who should seriously consider alternatives are the families with tight timelines, complex equipment transfers, or a history of chronic back-and-forth with suppliers. The pattern across multiple reviews is not one-off frustration but a recurrent bottleneck in account transfers, prescription handling, and general responsiveness. One transition nightmare spanned eight months, with another account transfer taking five weeks and five calls. A culture of delays and inconsistent follow-through emerges as a core risk, making timely access to needed equipment uncertain. For situations where delays translate into real hardship, another provider may be a better fit.
The strongest positives center on frontline competence. When Amanda or similarly capable staff handle the interaction, the service feels professional and well explained, with staff taking the time to ensure understanding. Delivery and installation are described as professional and smooth, and certain caregivers are noted as very helpful and reliable once the team settles on the right match. These moments demonstrate what the operation can deliver at its best: courteous dealing, clear instructions, and competent setup. For families who can secure stable, good-humored front-line contact, the day-to-day experience can be reassuring.
However, the most persistent downsides undermine confidence. A pattern of disorganization and poor management is repeatedly cited: management unfamiliar with what is happening, multiple calls required to transfer accounts, and a palpable sense that staff treat administrative tasks as inconveniences rather than essential services. Several revolts against the experience cite being kept in the dark or felt dismissed, with comments that the company “doesn’t care about their jobs or patients.” The worst indicators include losing prescriptions and prolonged delays in supplying needed items, with a clear message that the system will push back on urgency and reliability. This kind of inconsistency erodes trust and makes future planning risky.
The key calculus, then, is whether the pros can outweigh the cons long enough to justify engagement. When a single competent liaison is in place, and a caregiver is consistently assigned, the positives can be meaningful: clear explanations, respectful interactions, and dependable installation. Yet the cons are systemic enough that they cannot be ignored. Families should not rely on a hoped-for miracle; they should insist on concrete protections: a named account manager, explicit service-level expectations, and a guaranteed timeline for transfers and supplies. Without these safeguards, the experience is prone to the very breakdowns that have repeatedly surfaced in the reviews.
In practical terms, entering a contract with this provider demands a proactive, almost contractual approach. Seek a fixed point of contact and insist on written timelines for transfers, order processing, and prescription handling. Request references from families with similar needs and ask to speak to those who successfully navigated long-term service. If timelines are non-negotiable or if the need is to avoid repeated administrative battles, it is prudent to compare alternatives that may offer more consistent logistics and faster problem resolution. For families willing to invest in clarity and accountability, the best outcomes are possible, but only with firm expectations and vigilant oversight.
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