Norbert Residential Care Facility
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2413 Street Norbert Drive, Pittsburgh, PA 15234
For more information about senior living options: (844) 490-3973
The facility is described as beautiful, clean, warm, and like home, with staff who treat residents as family. The staff are praised for compassionate, attentive care and for going above and beyond to ensure residents' comfort and dignity. Management and ownership are consistently described as caring, capable, and committed to excellence. Families express deep gratitude for the love, respect, and attentiveness shown to their loved ones. The facility is recognized for staying safe and engaged, with well-planned activities and a proactive Covid-era response. The administrator and staff are seen as wonderful and dedicated, making the place highly recommendable. The environment is described as nurturing and supportive, with experiences of high-quality care at an affordable price. Volunteers and staff are highlighted as creating a welcoming, family-like atmosphere with warmth and holiday cheer.
The reviewer claimed substantial neglect, noting residents are kept in soiled clothing and linens despite paying about $4,200 a month. The facility was described as very unhelpful over the phone and unwilling to work with a client in need of a personal care home. The owner was accused of refusing to refund a security deposit and using nonrefundable "community fees" to cover alleged damages, prompting licensing action. Pam was labeled the absolute worst, alleged to have given the wrong food causing choking and PTSD. A grandmother's stay was described as extremely neglectful, with bed sores not properly treated and no doctor seen during the month. Dining staff were reported to disparage patients as ingrates, and buzzers were allegedly turned off to avoid service. Pain medications were reportedly delayed for hours, dining was subpar, and staff were described as dismissive toward patients. One reviewer warned that the facility is not a place for loved ones.Norbert's Personal Care stands out in memories of many families as more than a facility - a true home where warmth, dignity, and attentive care shape daily life. Across numerous reflections, the tone is consistently one of gratitude for staff who treat every resident with kindness and respect, and for management that is often described as stellar. The overarching impression is that this is a place where people feel valued, where routines are gentle, and where the environment is described as clean and welcoming. Several reviewers stress that the staff go the extra mile to ensure comfort and a peaceful, respectful experience for their loved ones.
A number of residents and their families speak of long, meaningful chapters at Norbert's. One family notes that their mother was a resident for several years and received "compassionate care" from a team who treated her as if she were their own. The staff's approach is frequently described as family-like - high-fives, check-ins, and informal moments of connection that make residents feel at home rather than in a clinical setting. Families report gratitude for the care that allowed loved ones to live with dignity, and for staff who were attentive to both medical and emotional needs. In many accounts, the care extended beyond routine tasks to create a nurturing and supportive atmosphere for the whole family.
The mood in many reviews is buoyant and celebratory. Descriptions such as "This place is just like home!" and "The staff provide excellent care and treat their residents like family! Clean and warm environment!" recur as a chorus of appreciation. Reviewers highlight well-run administration and a commitment to excellence, with specific praise for administrators like Janet and assistants like Lorraine who are said to strive for high standards. The facility's activities and programming are also appreciated, with residents engaged in structured plans that foster a sense of purpose and community. Several families express a strong willingness to recommend the home after witnessing positive changes, noting that the place feels welcoming to visitors and that staff assistants make both residents and relatives feel comfortable.
The personal care experience is sometimes described as practically perfect for those seeking a homelike setting. Positive anecdotes emphasize well-sized rooms, sometimes with kitchens, which add a sense of normalcy and comfort. Families recount that caregivers respond quickly to requests and that the food and dining experience can be positive when the routine is well managed. One reviewer even notes a personal commitment to volunteering after the mother's passing, underscoring a sense of belonging and trust that the facility fosters among families. The sense of community is reinforced by testimonials about staff who become like extended family, and by decorations, holiday activities, and a welcoming, organized environment that makes visits pleasant and meaningful.
Alongside the praise, there are severe criticisms from a smaller but powerful subset of reviews that describe troubling experiences. One post - explicitly a stark contrast to the many positives - reads, "Worst PLACE EVER RUNNNN! Don't not send your loved ones if you really love them," recounting a relative's death after only four days and accusing the facility of neglect or inadequate care. Other comments point to systemic concerns, including neglect, unsafe conditions, and months of high costs (with figures like 4200 dollars a month) coupled with residents appearing in soiled clothing and linens. Some reviewers describe long delays in routine care - pain medication requests that go unfulfilled for hours, bathroom assistance taking hours, and dining experiences described as subpar with caregivers making discouraging remarks. In one particularly troubling note, staff was described as turning off buzzers and telling patients they never received help, a story that has shaken the trust of families.
There are also serious cautions about medical attention and overall oversight. Several entries recount episodes in which residents did not receive timely medical evaluation or care, such as bed sores not being properly treated and situations where doctors were not seen promptly during a prolonged stay. One family member notes a lack of compassion or attentiveness that contrasts sharply with the more positive narratives, including references to a specific staff member who allegedly provided inappropriate care. The Covid period is described in two ways: some reviews praise how the staff adapted to safety protocols, distancing, and vaccinations, while others imply that ongoing management and communication gaps persisted alongside those necessary precautions.
Financial and contractual tensions are another thread in the discussions. A notable review details a dispute over a security deposit and a nonrefundable "Community Fee," claiming that the owner initially refused to refund the deposit, only to pivot later under the scrutiny of intake documentation and licensing authorities. The Pennsylvania DHS reportedly found that the owner had violated the resident contract, prompting the facility to undergo bi-annual audits of its contracts. Another review describes concerns about a particular staff member - "Pam is the absolute worst" - who allegedly provided unsafe or inappropriate care that led to serious distress for a resident and their family, illustrating how a single staff interaction can color the overall perception of a facility.
Yet even in the face of criticism, some testimonials remain strong and resolute in support of Norbert's. Several families recount positive experiences of care and praise for the staff's professionalism and the dignity shown to residents. One reviewer highlights a choice they made with confidence, stating that the care was good enough to justify recommending the home to others and to even inspire volunteering again. The presence of dedicated volunteers, the sense of a community that embraces visitors, and the visible efforts of staff to maintain a warm, festive, and well-organized environment contribute to a resilient impression of the facility amidst the challenges raised by other reviewers.
Overall, the narratives present a complex portrait. Norbert's Personal Care is repeatedly described as a place that embodies warmth, respect, and a family-like culture for many residents and their families. The care team, when viewed through the lens of the majority of positive reviews, appears capable of delivering compassionate, attentive support in a setting that feels homelike and supportive. However, the equally strong negative experiences underscore persistent concerns about neglect, communication gaps, and administrative tensions that deeply affect trust and satisfaction. For families considering Norbert's, the message is clear: the home can be a source of comfort and genuine care when things align - staffing, leadership, and consistent procedures seem to make a dramatic difference - yet there are serious cautions about potential lapses in care, safety, and financial practices that merit careful, upfront discussion and thorough verification. Prospective residents and their loved ones should weigh both the heartfelt stories of belonging and the stark warnings of what can go wrong, and seek direct conversations with current staff and administrators to understand how the home will meet their specific needs and expectations.
102 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Pittsburgh International (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Norbert Residential Care Facility is a premier assisted living community located in Pittsburgh, PA. Our facility offers a wide range of amenities and care services to provide a comfortable and enriching lifestyle for our residents.
In terms of amenities, we have thoughtfully designed our community to cater to the needs and preferences of our residents. We have a beauty salon on-site to ensure that our residents can easily maintain their personal grooming needs. Our fully furnished apartments are equipped with cable or satellite TV, private bathrooms, and Wi-Fi/high-speed internet access for entertainment and convenience. Additionally, we have a computer center where residents can stay connected with loved ones or pursue their personal interests online.
For dining, we offer restaurant-style dining in our spacious dining room. Our talented culinary team prepares delicious meals while taking into consideration any special dietary restrictions that our residents may have. We believe that good nutrition is essential for overall well-being, so we also provide diabetes diets and meal preparation services.
We understand the importance of staying active and engaged, which is why we offer a variety of activities for our residents. From fitness programs and planned day trips to resident-run activities and scheduled daily activities, there is always something exciting happening at Norbert Residential Care Facility. Our concierge services are available to assist with any additional needs or requests.
When it comes to care services, we prioritize the comfort and safety of our residents. With 24-hour supervision and a 24-hour call system in place, help is always just a call away. Our compassionate staff provides assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their prescribed medications on time.
Our location is another advantage of choosing Norbert Residential Care Facility. We are surrounded by numerous cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals in close proximity.
At Norbert Residential Care Facility in Pittsburgh, PA, we strive to create a warm and welcoming environment where residents can enjoy the comforts of home while receiving the care and support they need. Come and experience the exceptional assisted living lifestyle we offer.
Norbert Residential Care Facility is located at 2413 Street Norbert Drive, Pittsburgh, PA 15234 in Allegheny County, Pennsylvania
Norbert Residential Care Facility on seniors.fyi includes 3 photos including images showing bedroom, interior, decor, windows, living room, piano, television, outdoor, and more.
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