Family Affair Home Care, Inc

Pros

• The reviewer hopes for improved responsiveness from the agency.
• The reviewer values timely access to W-2s and pay stubs.
• The reviewer believes better communication would enhance the client experience.
• The reviewer remains hopeful that these concerns can be addressed.
• The reviewer sees potential for more reliable and supportive service with proper processes.

Cons

• The agency is unreliable and unresponsive, barely answering the phone.
• The agency's clients are described as crazy or likely to lie about aides.
• The agency withholds W-2s and fails to notify employees that they have them.
• They have not provided access to ADP for a full year, preventing employees from viewing paystubs and W-2s.
• The agency treating workers' time and effort as hell is a chronic pattern.
• They continue to ignore the employee and refuse to provide the W-2.

Review

A collection of harsh experiences paints a troubling picture of this agency. The reviewer describes a workplace where demand is scarce and the few clients on the roster are not only limited but potentially unstable. According to the account, the agency struggles to keep a steady pipeline of work, and the people they do place workers with are described as "really crazy" or as individuals who may lie about the aide. In short, the environment is portrayed as chaotic and stressful, with the implication that reliable, straightforward assignments are hard to come by and that the overall situation creates a constant sense of uncertainty for the staff.

The reviewer also criticizes the agency's handling of client interactions and the internal dynamics that impact workers. The language used suggests that the agency's clients can be volatile and untrustworthy, which amplifies the worker's sense of risk and unease on the job. This aspect of the critique points to concerns about vetting, supervision, and support for employees who are placed with clients who may not have straightforward or honest expectations. The underlying tone is one of frustration with the agency's ability to create or maintain a stable, safe working environment for its personnel.

Communication is another major sticking point in the review. The agency is described as barely answering the phone and outright refusing to respond to inquiries about essential payroll documents. The frustration is not limited to a single incident but is framed as a systemic problem - spreading across multiple interactions and contributing to a growing sense of neglect. For anyone trying to resolve routine payroll concerns, the experience appears to be marked by delayed responses, ignored messages, and a lack of reliable information flow from leadership or administrative staff.

The updates added by the reviewer heighten the seriousness of the payroll-related complaints. On January 11, 2025, the reviewer alleges that the agency withheld their W-2 form and failed to notify them that the document even existed. In addition, the agency allegedly withheld access to ADP for an entire year, depriving the worker of the ability to view pay stubs or W-2s independently. The worker reports repeatedly asking for an access code to view these documents, but claims that their requests went unanswered for a full year. This sequence of events suggests not only a failure to manage payroll records responsibly but also a pattern of poor communications and neglect in providing employees with essential tools.

The reviewer distills the experience into a stark moral takeaway: this is an agency that will take you "through HELL for your Time , energy & work." The language is blunt and emphatic, underscoring a perception that the organization exploits workers' time and labor without offering adequate support, transparency, or accountability. The repeated emphasis on the personal toll - time and energy spent navigating an unresponsive system - frames the agency as an untrustworthy partner in the worker's career.

A further update, dated January 13, 2025, reinforces the ongoing nature of the grievances. The reviewer reiterates that the agency is still ignoring them and continuing to refuse to provide the W-2 form. This persistent pattern of nonresponse solidifies the impression of systemic neglect with respect to payroll documentation and basic worker rights. The repeated inability to obtain critical records like W-2s not only causes immediate administrative headaches but can also have longer-term consequences for tax filing and financial planning, amplifying the overall dissatisfaction with the agency's operations.

Taken together, these statements convey a deeply negative perception of the agency's reliability and integrity. The core issues highlighted are a shortage of stable client assignments paired with difficult or dishonest clients, chronic undercommunication, and a payroll process that appears opaque and unresponsive. For anyone evaluating this agency, the narrative serves as a cautionary portrait of a workplace where essential documents and timely information are not reliably provided, and where workers feel worn down by continual administrative neglect and a lack of clear support.

Located in Philadelphia, Pennsylvania, this area offers convenient access to pharmacies like Walgreens and Rite Aid for all your medication needs. Nearby hospitals include Temple University Hospital and St Christopher's Hospital for Children, ensuring quality healthcare services are easily accessible. Public transportation options such as Septa Wayne Junction Station and Stenton Station are available for easy travel around the city. Additionally, a variety of dining options ranging from fast food chains like McDonald's to upscale establishments like Memphis Taproom provide plenty of choices for dining out. Parks like Palmer Doggie Depot and Womrath Park offer green spaces for relaxation and outdoor activities, while cafes such as ReAnimator Coffee and La Colombe Coffee Roasters provide cozy spots to enjoy a cup of coffee. Overall, this neighborhood offers a well-rounded environment with amenities suitable for senior living.

Pharmacies

• Walgreens (0.4 miles)
• Rite Aid (1.6 miles)
• Rite Aid (2 miles)
• Rite Aid (2.2 miles)
• CVS Pharmacy (2.5 miles)
• Rite Aid (2.6 miles)
• Fishtown Pharmacy (2.6 miles)

Hospitals

• Temple University Hospital (0.7 miles)
• St Christopher's Hospital for Children (1.1 miles)
• Albert Einstein Employee Health Center (1.7 miles)
• Episcopal Hospital (1.8 miles)
• Aria Health (3.3 miles)
• Fox Chase Cancer Center (4.9 miles)
• The Pavilion (5.1 miles)

Transportation

• Septa Wayne Junction Station (1.1 miles)
• Stenton Station (3.7 miles)
• Jefferson Station (4.3 miles)
• 30th Street Station (4.5 miles)
• SEPTA: MFL/TRL 30th Street Station (4.6 miles)

Physicians

• Simms Hank Md Albert Einstein Medical Center Philadelphia (1.6 miles)
• Frankford Avenue Health Center (3.1 miles)
• Children's Hospital of Philadelphia (5.2 miles)
• CHOP Buerger Center for Advanced Pediatric Care - Raymond G. Perelman Campus (5.3 miles)

Restaurants

• McDonald's (2.3 miles)
• Memphis Taproom (2.5 miles)
• Texas Chicken & Burgers (2.6 miles)
• Chick-Fil-A (2.6 miles)
• Point After (2.9 miles)
• McDonald's (3 miles)
• Lloyd Whiskey Bar (3 miles)

Parks

• Palmer Doggie Depot (2.6 miles)
• Palmer Park Farmers Market (2.7 miles)
• Womrath Park (2.8 miles)
• Piazza Dog Park (3.2 miles)
• Fairmount Park (4 miles)
• Franklin Square (4 miles)
• Race Street Pier (4.2 miles)

Cafes

• ReAnimator Coffee (2.7 miles)
• La Colombe Coffee Roasters (3 miles)
• Panera Bread (3.5 miles)
• Starbucks (3.7 miles)
• The Landing Kitchen (3.7 miles)
• Starbucks (3.9 miles)
• Pilgrim Roasters (4 miles)

Theaters

• Landmark Theatres - Ritz Five (4.6 miles)