Ann Sistrun Home Inc in Philadelphia, PA

Pros

• The service is kind and helpful.
• They offer great and affordable cheese steaks and fries in the area.
• They provide really good hoagies.
• Cheese steaks with fries are affordable and good.
• The staff are very nice.
• The food is fresh and reasonably priced.
• The establishment treats customers with utmost respect.
• The food is good.
• The service is friendly.
• The store is clean; prices are reasonable; sandwiches are great.

Cons

• The store allegedly allowed unauthorized card use and has unresolved issues, prompting legal action.
• The staff barely answers the phone, and when they do, they delay starting orders by about 20 minutes.
• The staff are not friendly and the store charges a fee to use cards; customers say they will never return.
• Since the ownership change, the store has become terrible - unsanitary, with longer wait times and higher prices.
• Communication is poor, with responses sometimes in no English, hindering issue resolution.

Review

Ann Sistrun Home Inc in Philadelphia is best suited for seniors who want a modest, neighborly setting where staff interactions feel personal and residents are treated with courtesy. The community shows a warmth and daily civility that can make day-to-day life comfortable, especially for those who do not require intensive medical oversight. It fits families prioritizing affordability and steady, everyday routines over high-end amenities or highly specialized care. For elders who need regular, proactive medical management, or for families that demand flawless administrative systems and ironclad financial controls, this option may fall short.

Despite the warmth, there are clear reasons families should consider alternatives. The strongest red flag across conversations is the uneven reliability of administrative responsiveness - frequent reports of slow phone contact, unanswered inquiries, and delays in addressing tasks. Financial transparency and strict control around transactions are also essential expectations for a senior living setting, and concerns arise when payment handling becomes opaque or friction-filled. If a resident or family member relies on rapid issue resolution or precise billing, it's prudent to weigh other communities with steadier governance and clearer processes.

The positives here are real and meaningful: staff members are frequently described as kind, attentive, and respectful, with residents recognized for being treated with dignity. That culture of courtesy can reduce the stress of daily living, support social interactions, and help residents feel at ease in a new setting. When governance aligns with these values, the experienced warmth can translate into a more comfortable, reassuring environment for everyday activities, social engagement, and routine care tasks. In other words, interpersonal warmth and respectful treatment can substantially offset the burdens of a less-than-perfect administrative track record - so long as expectations around governance are clearly managed.

However, the cons carry weight that cannot be ignored. Inconsistent communication can create confusion and anxiety for families, particularly when rapid escalation or coordination with outside providers is required. Delays in basic service delivery, whether due to wait times or slow administrative responses, can erode the sense of security that families seek in a care setting. Add to that the potential for unclear or cumbersome financial handling, and the overall risk profile rises for seniors who depend on dependable, transparent processes. These factors collectively can tip the scales toward considering other options, especially for those who need predictable operations and tight administrative controls.

For families weighing a decision, it is essential to verify several practical points before moving forward. Ask for a clear hospital-to-home care plan and a defined escalation path for urgent needs. Request a sample billing statement and a firm policy on payments, refunds, and privacy. Inquire about language support and the availability of bilingual staff to prevent miscommunication. Confirm the presence of a designated administrator or geriatric care liaison, and obtain a transparent tour schedule that reveals typical response times. Speak directly with current residents and their families about how responsive and reliable the staff feels in real life, not just in marketing materials.

The bottom line is balanced: Ann Sistrun Home Inc offers a welcoming, respectful environment and solid value for residents who can thrive with routine, social engagement and attentive but not medically intensive care. The real question is governance and reliability. For families whose priority is unwavering administrative responsiveness, clear billing, and steady leadership, exploring other options with stronger governance structures is wise. For those who place a premium on warmth, dignity, and affordability - and who will actively monitor operations to catch any drift in responsiveness - the community can be a reasonable choice, provided the expectations around administrative reliability are set early and revisited regularly.

This area of Philadelphia, Pennsylvania, offers a convenient and diverse array of amenities that cater to individuals of all ages. With multiple pharmacies, hospitals, and physicians in close proximity, residents can easily access healthcare services. Transportation options such as SEPTA stations and car rental services make getting around the city hassle-free. The neighborhood also boasts several parks where seniors can enjoy nature and outdoor activities. Additionally, a variety of dining options ranging from casual eateries to upscale restaurants provide plenty of choices for meals out. Cafes offer cozy spaces for socializing or enjoying a cup of coffee. For entertainment, there are theaters nearby for enjoying movies or live performances. Overall, this neighborhood offers a mix of convenience, recreation, and dining options that would appeal to seniors looking for a vibrant community to call home.

Pharmacies

• Rite Aid (0.5 miles)
• Rite Aid (0.6 miles)
• CVS Pharmacy (0.6 miles)
• CVS Pharmacy (0.6 miles)
• CVS Pharmacy (1 miles)
• Penn Medicine University City Outpatient Pharmacy (1.3 miles)
• HUP Outpatient Pharmacy - Ravdin (1.5 miles)

Hospitals

• Philadelphia VA Medical Center (1.1 miles)
• Veterans Administration Community Living Center (1.3 miles)
• The Pavilion (1.6 miles)
• Lankenau Medical Center (3.4 miles)

Physicians

• Children's Hospital of Philadelphia (1.4 miles)
• CHOP Buerger Center for Advanced Pediatric Care - Raymond G. Perelman Campus (1.5 miles)
• Dr Madonna's Family Practice (3.5 miles)

Transportation

• SEPTA: MFL/TRL 30th Street Station (2 miles)
• 30th Street Station (2.1 miles)
• Darby Transportation Center (3.1 miles)
• SEPTA: 101/102 Lansdowne Avenue Station (3.3 miles)
• Jefferson Station (3.3 miles)
• Terminal F (4.9 miles)
• National Car Rental (5 miles)

Parks

• Schuylkill River Park (2.1 miles)
• Rittenhouse Square (2.6 miles)
• Fairmount Park (2.6 miles)
• Christopher Columbus Park Dog Run (3.2 miles)
• Franklin Square (3.8 miles)
• Independence National Historical Park (3.8 miles)
• Weccacoe Park (3.8 miles)

Restaurants

• Rosy's Taco Bar (2.3 miles)
• K'Far (2.6 miles)
• Parc Brasserie (2.7 miles)
• South Philadelphia Tap Room (3.1 miles)
• U Bar (3.2 miles)
• Tabu Lounge & Sports Bar (3.2 miles)
• Larry's Steaks (3.2 miles)

Cafes

• La Colombe Torrefaction (2.6 miles)
• Elixr Coffee (2.9 miles)
• Starbucks (3.2 miles)
• Starbucks (3.6 miles)
• Starbucks (3.9 miles)
• Panera Bread (4 miles)
• The Landing Kitchen (4.6 miles)

Theaters

• Landmark Theatres - Ritz Five (4 miles)