The Grove At New Wilmington
Save520 South New Castle Street, New Wilmington, PA 16142
For more information about senior living options: (844) 490-3973
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The staff are wonderful and genuinely caring. Andy and Rachel in rehab were great. The PT/OT services were excellent. Marilyn in Activities kept the patient sane and went above and beyond. Barb, Jonathan, Maria, and Kim were among the staff who kept the family in the loop and made a positive impression. The nurses and aides are amazing and credited with saving the resident's life and helping them recover. The facility is clean and has been well maintained or recently redone. The grandparents had nothing but good experiences and praise for the compassionate staff.
The facility is understaffed and disorganized. Residents did not receive proper medical attention. The building is old, run-down, and dilapidated, with foul smells, old equipment, rusty parts, and dirty bathrooms. The food is terrible and lacks flavor. The staff are overworked and stretched to the breaking point. The DON and ADON are unprofessional and rude. There was an eviction of a resident while in the hospital, raising concerns about treatment and safety. The facility should be condemned due to deplorable conditions. The place should be shut down; only one aide cares about patients. Occupational therapy is lacking. The staffing relies heavily on agency workers, and management allegedly degrades staff and treats residents poorly. Visitation policies are overly restrictive, including mask requirements and a two-person limit.The collection of impressions about The Grove at New Wilmington is wonderfully varied, spanning glowing praise to sharp criticism. On the positive side, many reviewers highlighted compassionate, attentive staff and a sense that people genuinely cared for residents. Families spoke warmly about individual caregivers who went above and beyond, and about how certain team members made a tangible difference in daily life and recovery. Therapists, aides, and activity staff were repeatedly singled out as capable, dedicated, and supportive, with several specific names appearing as memorable anchors of good care. In particular, several reviewers noted that rehabilitation services - PT and OT - were excellent, with therapists who helped patients make meaningful progress and who maintained strong, encouraging relationships with both residents and families. The consistency of care from several floors of staff, from direct caregivers to administrators, also emerged as a recurring theme among those who had positive experiences.
Mary, Maggie, Marilyn, Barb, Jonathan, Maria, Kim, and others were named by multiple families as standouts who provided professional, kind, and attentive care. Mary was described as especially professional, giving families confidence that their loved ones were in good hands when she was on duty. Maggie's follow-up after discharge was praised as caring and attentive, and Marilyn's activities involvement was credited with keeping a resident's spirits up. Collectively, these accounts paint a picture of a facility where a core group of staff members can create a supportive, family-like atmosphere, maintain open lines of communication, and help residents feel seen and valued. For some people, the sense of a welcoming, engaged community inside the walls of The Grove was a major factor in choosing the place for rehab or long-term care.
However, there is a substantial counterpoint to the sunny testimonials. A large portion of reviews paints a very different picture: an environment perceived as understaffed, disorganized, and sometimes unsafe. Several commenters described the staff as "worked to the bone" or "ragged," suggesting that heavy workloads and high patient needs impeded the level and consistency of care. These accounts often mention missed medical attention or delays, and some families worried about how quickly concerns were addressed. The tension between admiration for individual caregivers and frustration with systemic issues came up repeatedly, underscoring that frontline staff can be loving and dedicated even when administration or management appears overwhelmed.
Facility conditions surface repeatedly as a major point of contention. On the negative side, reviewers described an old, dilapidated look with outdated equipment and facilities that sometimes felt dirty or poorly maintained. There were references to foul smells, rusty components, and bathrooms that did not meet expectations for a place serving elderly or debilitated residents. One reviewer captured a particularly stark view, describing a structure with windows and porches in disrepair, and even implying that the overall environment fell well short of acceptable standards. Even when some reviewers acknowledged renovations or improvements to parts of the building, others pointed out that the overall impression was still of an aging facility that needs ongoing maintenance and modernization to meet current expectations for safety and comfort.
Food quality emerged as another area of mixed experience. Some residents and family members found meals to be adequate or even enjoyed the food, while others rated the food as unpalatable or lacking flavor. The same review landscape, then, shows that diet satisfaction can vary greatly depending on the specific meal, kitchen staffing at a given time, or perhaps the particular unit a resident is assigned to.
Communication and family engagement also produced divergent feelings. A number of reviews praised timely follow-ups and clear updates when concerns arose, with staff striving to keep families in the loop. Yet other entries described a disconnect between what families expected and what they received, including complaints about the consistency of updates, the clarity of personal care plans, and the timeliness of responses to questions or grievances. The contrast here again points to variability in operations across shifts and departments, rather than a single, uniform experience.
There were cautions that extended beyond day-to-day care, touching on policies and safety perceptions. One particularly strong review used stark language to convey severe dissatisfaction: claims about evictions while a resident was hospitalized, questions about staff conduct, and accusations that agency staff dominated the workforce. Other entries described restrictive visit policies, mask requirements, and limits on visiting capacity as frustrating or dehumanizing experiences for families wishing to maintain close contact with loved ones. These anecdotes underscore the importance of consistent, respectful administration and transparent, compassionate policies in shaping overall impressions of a facility.
Across the whole spectrum, a common thread is clear: The Grove at New Wilmington can be a place of real comfort, progress, and human connection when the staff are engaged, the care teams are cohesive, and communication is open. For families who encountered this positive dynamic, the facility felt like a warm, supportive home where residents could improve, feel respected, and receive ongoing attention from caring professionals. For others, the experience was marred by reports of inadequate staffing, maintenance concerns, and frustrating administrative gaps that left families worried about whether their loved ones were getting the level of care they deserved.
Prospective families or patients approaching The Grove would do well to approach with a balanced perspective. Visits prior to admission, conversations with multiple staff members across shifts, and direct discussions about personal care plans and what to expect day by day can provide a clearer sense of the environment. It's also useful to inquire about the current staffing mix, especially the balance between full-time employees and agency staff, and to request a tour of the areas where a loved one would reside. The overall picture that emerges is a facility with real strengths in compassionate, capable frontline care in many cases, but one that also faces persistent challenges related to aging infrastructure, staffing pressures, and the complexity of coordinating care for a population with high needs. The Grove seems to have the foundations for excellent care, contingent on ongoing attention to maintenance, administration, and clear, compassionate communication with families.
32 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Continuing Care Retirement Community (CCRC)Continuing Care Retirement Communities (CCRCs) are important for seniors because they provide a range of housing options and care services all in one location. This allows seniors to age in place and receive the level of care they need as their health changes, without having to move to a new facility. CCRCs provide a sense of security and peace of mind for seniors and their families, knowing that they will be taken care of no matter what the future holds.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Grove At New Wilmington is a Continuing Care Retirement Community (CCRC) and Skilled Nursing Facility located in New Wilmington, PA. This community offers a range of care services to meet the individual needs of its residents, including 24-hour supervision, assistance with daily living activities such as bathing and dressing, and medication management.
Residents at The Grove At New Wilmington can enjoy a variety of amenities that contribute to their comfort and well-being. Each apartment comes fully furnished and includes cable or satellite TV, Wi-Fi/high-speed internet, a telephone, and a small library for leisurely reading. There is also an outdoor space and garden where residents can relax and enjoy nature.
The dining experience at The Grove At New Wilmington is designed to cater to residents' specific dietary needs. Special dietary restrictions are accommodated, and meals are provided in a restaurant-style dining room. Additionally, the community offers meal preparation and service for convenience.
An array of activities is available to keep residents engaged and entertained. These include resident-run activities as well as scheduled daily activities that cater to different interests and abilities. These activities help foster social interaction among residents while providing opportunities for personal growth.
The Grove At New Wilmington is conveniently located near two parks, allowing residents to easily access green spaces for exercise or relaxation. There are also two pharmacies nearby for convenient access to prescriptions, as well as nine physicians who provide medical care in close proximity to the community. In addition, there are five restaurants nearby where residents can enjoy dining out with friends or family members. Lastly, having a hospital close by ensures that residents have quick access to emergency medical services if needed.
Overall, The Grove At New Wilmington offers a comfortable and supportive assisted living community with various amenities, care services, and nearby conveniences for its residents' enjoyment and peace of mind.
The Grove At New Wilmington is located at 520 South New Castle Street, New Wilmington, PA 16142 in Mercer County, Pennsylvania
The Grove At New Wilmington on seniors.fyi includes 5 photos including images showing interior, lighting, dining, decor, hallway, doors, building, facility, and more.
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