Jameson Shenango Community Hlt in New Castle, PA

Pros

• The nurses and doctors were professional and efficient.
• Mr. Drew in the ER was very helpful, professional, and caring.
• The staff on 2400 were caring and made the stay bearable.
• The outpatient injection staff were very professional.
• The outpatient surgery nurses were exceptional, professional, and caring.
• The staff were amazing - nice, efficient, and lovely.
• Lauren the nurse leader was wonderful, very nice and helpful.
• The desk staff were really sweet and answered questions.

Cons

• The hospital is described as a joke that should be investigated.
• The ED allegedly leaves seriously ill patients untreated for hours and sends them home without tests, orders, or results.
• It's claimed to commit EMTALA violations and to treat patients with indifference or neglect.
• One reviewer calls it the worst hospital ever, citing poor care and mismanagement.
• Waiting times are repeatedly described as agonizingly long, with staff appearing rushed or disengaged.
• The staff are portrayed as rude, unprofessional, bullying, and lacking empathy.
• Pain management is said to be severely inadequate, with opioids refused when medically warranted.
• Security procedures and patient handling are criticized as demeaning and painful, leaving patients feeling mistreated.

Review

This community is best suited for New Castle residents who need a nearby hospital option but are prepared for highly-variable care. Families should view Jameson Shenango Community Hospital as a facility that can handle straightforward, non-urgent needs with moments of solid nursing attentiveness, yet routinely exposes patients to inconsistent diagnostics, uneven responsiveness, and long waits. The strongest value appears in the reach of outpatient and infusion-type services where a portion of staff display genuine care, efficiency, and professionalism. For those who cannot tolerate unpredictability or whose loved ones require reliable acute care, this is not the clear, steady choice.

Caregivers and patients who should consider alternatives are those facing time-sensitive emergencies, substantial pain management needs, or complex medical conditions. Reviews consistently flag extended wait times in the ED, patchy triage, and delays in essential interventions. When critical issues arise - potential stroke symptoms, severe chest pain, or unfamiliar acute deteriorations - the pattern of delayed attention and incomplete follow-through can be dangerous. Families with vulnerable members - elderly relatives, dementia patients, or post-surgical individuals - will want a facility with stronger, more dependable systems for monitoring, prompt imaging, and clear physician communication.

The upside at times lands with attentive frontline staff and streamlined processes in certain outpatient or infusion contexts. Several reviewers recount encounters with professional nurses, compassionate aides, and fast, competent lab or infusion services that left a patient feeling heard and treated with respect. In other visits, however, those same qualities are inconsistently available, and the positive experiences feel episodic rather than dependable. The pros - polite bedside manner, efficient infusion care, and moments of clear communication - do not consistently balance the heavy, recurring cons that undermine confidence in this hospital as a reliable anchor for serious health needs.

The dominant drawbacks are systemic and repeatable. Long ED waits, insufficient monitoring, and dangerous gaps in treatment emerge repeatedly in patient narratives. Reports of IVs running dry, labs mismanaged, and discharging patients without appropriate follow-up or results are alarming. Communication gaps between physicians, patients, and families recur, leaving loved ones feeling uninformed about diagnoses, medications, and next steps. The overall impression is of a facility that can function well for routine tasks but struggles to sustain continuity and safety under pressure, with patient experiences varying wildly from one encounter to the next.

Practical, action-focused guidance follows. When possible, use urgent care or other regional hospitals for time-critical conditions, and reserve Jameson Shenango for less urgent lab work or infusion services where staff have demonstrated reliability. For any ED visit, prepare with a trusted companion who can advocate, take notes, and request a patient liaison or case manager if concerns arise. Bring a complete medication list, target symptoms, and clear questions about imaging, results, and discharge plans. If care at this hospital becomes necessary, insist on timely reassessment, explicit treatment plans, and written discharge instructions; push for prompt communication with specialists and primary care follow-up to avoid gaps in care.

In the end, this community demands a discerning approach. It can deliver acceptable care in select, non-urgent contexts and when the stars align with capable, empathetic staff. Yet the frequent, well-documented concerns about waits, miscommunications, and uneven quality for acute issues make alternatives a prudent default for those needing consistent, high-stakes medical attention. For families weighing options, Jameson Shenango should be considered a fallback - acceptable only if accompanied by a clear plan to access faster, more reliable care elsewhere when emergencies or complex needs arise.

Located in New Castle, Pennsylvania, this area boasts a variety of healthcare options including UPMC Jameson Community Health Center and Shenango Primary Care just minutes away. There are also several pharmacies nearby for convenient access to medications. For dining out, there are charming restaurants such as Hugger-Mugger Tasty Recipes and Elham Restaurant within a short distance. Nature enthusiasts will appreciate the proximity to Shenango Community Park for leisurely strolls or picnics. Additionally, the area offers various places of worship for spiritual reflection and community engagement. With hospitals like UPMC Jameson Hospital - South Campus and Jameson Health System close by, residents can feel secure knowing quality healthcare is easily accessible. Overall, this part of New Castle provides a peaceful and practical environment for those considering senior living options.

Physicians

• UPMC Jameson Community Health Center: Shenango (0.1 miles)
• Shenango Primary Care (1.4 miles)
• UPMC Jameson Partial Hospitalization Program (3.1 miles)
• Dr Ali (3.4 miles)
• Pain Management Clinic (3.6 miles)
• Lawrence County Surgery Center (3.8 miles)
• Oral & Facial Surgical Center - John W Clemenza DMD MD (5.3 miles)

Restaurants

• Hugger-Mugger Tasty Recipes (0.1 miles)
• Elham Restaurant (1.1 miles)
• Forbush Drive In (2 miles)
• Two Fat Guys And An Oven (2.9 miles)
• Pizza Man's Pizza (3.2 miles)
• Edwards Restaurant & Lounge (3.9 miles)
• Bills Sandwich Shop (4.7 miles)

Parks

• Shenango Community Park (0.2 miles)
• Pearson Park (6.7 miles)
• R.C. Stiefel Park (8.2 miles)
• McConnells Mill State Park (9 miles)
• Marti Park (9 miles)
• Moraine State Park (9.5 miles)

Pharmacies

• McKesson (1.2 miles)
• CVS Pharmacy (2.5 miles)
• Revco Drug Stores (2.5 miles)
• East Side Pharmacy (2.6 miles)
• Professional Pharmacy Solutions (2.7 miles)
• Medicine Shoppe (3.2 miles)
• Rite Aid (3.3 miles)

Hospitals

• UPMC Jameson Hospital - South Campus (2.7 miles)
• Jameson Health System (2.7 miles)
• Edgewood Surgical Hospital (3.8 miles)
• UPMC Jameson Hospital - North Campus (4.1 miles)
• Heritage Valley Health System (8.5 miles)
• New Wilmington Family Medicine (11 miles)

Places of Worship

• First Assembly Of God (5.4 miles)
• First United Methodist Church (5.4 miles)
• Chippewa Alliance Church (12.8 miles)
• Crestfield (12.8 miles)

Cafes

• National Grind (7.4 miles)