Jameson Shenango Community Hlt

Pros

• The stitches looked amazing.
• The nurse took the patient back to a room right away and got a CT done.
• The nurses and doctor were professional and efficient.
• Mr. Drew in the ER was very helpful and made the patient feel like a top priority; he's very professional and caring.
• The patient was discharged by 7:30 pm, faster than ever experienced.
• The cafeteria food was rated six stars.

Cons

• The hospital never gets to the root of the problem and simply uses medications as a bandaid, then sends patients home.
• A dehydrated patient with low potassium waited hours while two IV bags ran dry and fluids were not administered.
• The facility is described as a joke and believed to need investigation.
• There were major EMTALA violations, and the triage nurse refused to treat or connect patients with a doctor.
• The staff are portrayed as unprofessional, bullying, and making nasty remarks about patients.
• The hospital is labeled worthless, with repeated poor care, long waits, and overall mismanagement.

Review

The collection of experiences paints a troubling portrait of care at this hospital, with a mix of stark warnings and a few bright spots. On the negative side, many reviewers describe a pattern of long waits, poor communication, and seemingly inconsistent or inadequate care in the emergency department. One patient recounted arriving with a critically ill-looking situation in February 2024, waiting for hours while vital signs were taken but not acted upon, and two IV bags running dry without nurse check-ins. The same visit yielded a chest X-ray that was delayed, and the patient was discharged at midnight with no orders or results in hand. Only after obtaining her daughter's medical records did she learn that bilateral pneumonia was present. The shared takeaway was not just the delay, but the feeling that the hospital treated the patient as if nothing urgent was happening, despite clear signs to the contrary, and that important information and results did not reach the patient or her family in a timely way.

Other reviews echo a sense of systemic mismanagement and miscommunication. A number of patients claim hospital staff failed to respond promptly to critical needs - whether fluids, pain control, or essential diagnostics. There are accusations that EMTALA obligations were ignored, with a patient who arrived by EMS for severe headache and dangerously high blood pressure reporting a triage nurse who refused treatment and would not allow a doctor to be consulted. The caller even stated intentions to escalate the issue to higher authorities and the media. Across these accounts, the recurrent motif is that people came in with urgent conditions and left feeling ignored, dismissed, or sent away without meaningful intervention.

There is also a pervasive concern about the consistency of care and the attentiveness of staff. Several reviewers describe long waiting times in crowded lobbies, with some mentions of waiting five hours or more before any real assessment, and others noting that nurses seemed rushed or inattentive once care was finally provided. The security and triage processes are recounted as being uneven: some patients report thorough searches and visible safety concerns, while others describe a sense that staff only selectively checked purses or did not seem to treat all patients with equal care. In one extended complaint, a patient described being left alone while vomiting in bed after a surgical procedure, with no blanket or underwear restored for dignity or comfort, highlighting a troubling lack of basic patient-centered care in a moment of vulnerability.

Pain management emerges as a particularly fraught issue in these narratives. A reviewer in acute pain described a refusal to prescribe a short-term narcotic course despite severe, disabling pain, expressing that the refusal was both medically inappropriate and emotionally damaging. The complaint frames this as part of a broader pattern of pain and symptom control being deprioritized in favor of a blanket stance against opioids. Such statements are paired with descriptions of patients in obvious distress who were given minimal advice - often told to rely on over-the-counter NSAIDs or to wait out symptoms - despite prior interventions (such as NSAIDs or steroid injections) that had failed to provide relief. The pain- and fear- laden tone of these entries underscores a sense that some patients feel abandoned when the standard of care they expect from a hospital setting is not met.

Not all experiences are cut from the same cloth. A counterpoint runs through several accounts that offer praise for different moments in the same hospital system. One patient who came in with a head wound reported prompt triage and an efficient sequence of care: a room assignment, a CT scan, eight stitches in the face, and discharge within about 90 minutes. The care team there was described as professional and efficient, leaving the patient grateful for the smooth, quick experience in what could have otherwise been a stressful event. Another positive note highlights a specific staff member - Mr. Drew - who provided compassionate, attentive care in the ER during a separate visit, making the patient feel like a top priority. These reminders show that, in at least some cases, the hospital can deliver timely, competent, and reassuring care when everything aligns.

The social atmosphere inside the hospital also receives mixed verdicts. Some reviewers report encounters with staff who were unprofessional or dismissive, including allegations that staff bullied a student nurse and made negative remarks about patients. Others recount a more balanced, though sometimes strained, professional environment, pointing to moments of kindness or competency amid a backdrop of systemic strain. There are even scattered comments about the hospital's overall reputation - ranging from harsh criticisms about the quality of care to grudging acceptance that the facility has its moments of efficiency - reflecting a complex, inconsistent patient experience rather than a uniform pattern.

Finally, a few reviewers offered an odd mix of praise and quirk. One post singled out the cafeteria food as a surprising "six stars" in a tongue-in-cheek way, and another included a humorous aside about safe food handling and online chatter, underscoring how patient experiences can span the entire spectrum from dire medical concerns to everyday, lighter moments in the same facility. There is also mention of a patient who had to navigate the system with the help of urgent care the following day, suggesting that even when the ED failed to provide timely treatment, there were other pathways for care that could mitigate the situation - though not always quickly enough to prevent deterioration or distress.

Taken together, the reviews present a hospital that provokes strong, divergent reactions. The negatives center on prolonged waits, missed or delayed interventions, inconsistent triage practices, inadequate pain management, and concerns about the enforcement of patient safety and dignity. The positives, while rarer, point to moments of decisive action, efficient procedures, and individually compassionate staff members who can dramatically improve a patient's experience. For anyone considering care there, the message is clear: experiences vary widely, and while there are bright spots, multiple reviewers urge caution, advocate for stronger oversight, and emphasize the need for more reliable, timely, and empathetic care across the board.

Located in New Castle, Pennsylvania, this area boasts a variety of healthcare options including UPMC Jameson Community Health Center and Shenango Primary Care just minutes away. There are also several pharmacies nearby for convenient access to medications. For dining out, there are charming restaurants such as Hugger-Mugger Tasty Recipes and Elham Restaurant within a short distance. Nature enthusiasts will appreciate the proximity to Shenango Community Park for leisurely strolls or picnics. Additionally, the area offers various places of worship for spiritual reflection and community engagement. With hospitals like UPMC Jameson Hospital - South Campus and Jameson Health System close by, residents can feel secure knowing quality healthcare is easily accessible. Overall, this part of New Castle provides a peaceful and practical environment for those considering senior living options.

Physicians

• UPMC Jameson Community Health Center: Shenango (0.1 miles)
• Shenango Primary Care (1.4 miles)
• UPMC Jameson Partial Hospitalization Program (3.1 miles)
• Dr Ali (3.4 miles)
• Pain Management Clinic (3.6 miles)
• Lawrence County Surgery Center (3.8 miles)
• Oral & Facial Surgical Center - John W Clemenza DMD MD (5.3 miles)

Restaurants

• Hugger-Mugger Tasty Recipes (0.1 miles)
• Elham Restaurant (1.1 miles)
• Forbush Drive In (2 miles)
• Two Fat Guys And An Oven (2.9 miles)
• Pizza Man's Pizza (3.2 miles)
• Edwards Restaurant & Lounge (3.9 miles)
• Bills Sandwich Shop (4.7 miles)

Parks

• Shenango Community Park (0.2 miles)
• Pearson Park (6.7 miles)
• R.C. Stiefel Park (8.2 miles)
• McConnells Mill State Park (9 miles)
• Marti Park (9 miles)
• Moraine State Park (9.5 miles)

Pharmacies

• McKesson (1.2 miles)
• CVS Pharmacy (2.5 miles)
• Revco Drug Stores (2.5 miles)
• East Side Pharmacy (2.6 miles)
• Professional Pharmacy Solutions (2.7 miles)
• Medicine Shoppe (3.2 miles)
• Rite Aid (3.3 miles)

Hospitals

• UPMC Jameson Hospital - South Campus (2.7 miles)
• Jameson Health System (2.7 miles)
• Edgewood Surgical Hospital (3.8 miles)
• UPMC Jameson Hospital - North Campus (4.1 miles)
• Heritage Valley Health System (8.5 miles)
• New Wilmington Family Medicine (11 miles)

Places of Worship

• First Assembly Of God (5.4 miles)
• First United Methodist Church (5.4 miles)
• Chippewa Alliance Church (12.8 miles)
• Crestfield (12.8 miles)

Cafes

• National Grind (7.4 miles)