Susque-View Home Inc in Lock Haven, PA

Pros

• The facility is a lovely place with great staff, a great environment, and a wonderful atmosphere.
• The care and compassion shown by the staff is incredible.
• The atrium and outdoor patio create a beautiful atmosphere for living and recovery.
• The staff truly care about the residents and take an interest in their recovery.
• The campus is beautiful, the indoor atrium is stunning, and the resident rooms are spacious with great views.
• The therapy team focuses on improving mobility and has helped residents regain walking with assistance.
• The staff are friendly, helpful, and treat residents like family.
• The facility is clean, homelike, and welcoming.

Cons

• They would give it a zero if they could.
• The staff yelled at the patient and showed attitude when she couldn't move due to her broken back.
• It took days to get her medication.
• They couldn't reach anyone on the phone.
• There wasn't even an RN on duty that day.
• The staff are heartless.
• They warned others not to send their loved ones there.
• The food was the worst the reviewer had ever eaten.
• There were no railings on patient beds, risking falls.
• Beds were small and undersized.

Review

Susque-View Home Inc in Lock Haven, PA is best suited for families that prize a rehab-forward environment with a welcoming campus and a demonstrated capacity to mobilize residents back toward independence. The facility’s strongest case lies in its therapy emphasis, a bright indoor atrium, pleasant outdoor spaces, and a sense that residents can find community and meaningful activity when recovery remains the priority. For seniors transitioning from hospital stays who want to regain walking ability, or for those who value a garden-like atmosphere and accessible social programming, this community can deliver tangible progress and a humane, homelike feel. In short, it serves as a credible option for recovery-focused care where therapy teams are instrumental in daily life and the setting supports a positive mood during rehabilitation.

Still, there are clear flags that families should not overlook. Those prioritizing rock-solid daily caregiving, reliable call-bell responsiveness, and predictable nursing oversight will want to consider alternatives. Several reviews describe moments of neglect or delayed medication, with instances where no RN was on duty or calls were not returned promptly. Reports of bed safety lapses, including undersized beds, lack of railings, and even bed swaps without proper cleaning, raise serious concerns about day-to-day safety and infection control. If a family cannot tolerate frequent responsiveness gaps or feels uneasy about consistent supervision, it is prudent to explore other local options with stronger staffing discipline and more transparent, proactive communication.

On the upside, the community does show real strengths that can offset some risks for the right resident. The therapy department is repeatedly praised for helping residents regain mobility, and the staff team as a whole is cited by many families as caring and dedicated when care is properly aligned to individual needs. Observers note that admissions and social work staff can provide timely information and a clear recovery plan, which eases the transition from hospital to rehab. The physical environment, large windows with views, a bright atrium, and a welcoming social atmosphere, appears to support mood, motivation, and participation in activities. For some families, these elements translate into meaningful daily life and tangible improvements.

However, the gravity of the negative reports cannot be dismissed. A substantial portion of reviews describe hostile or neglectful behavior, with claims that staff focus on phones rather than residents, or that administrative leadership comes across as distant or cold. The most alarming anecdotes center on safety and dignity: delays in medication, calls ignored for extended periods, and a pattern of bed-related issues that threaten comfort and skin integrity. Allegations of misappropriated items and questions about cleanliness and pest presence color the overall perception of risk. While individual experiences vary, these recurring themes create a credibility gap that no amount of positive therapy testimonials can fully compensate for.

When weighing pros against cons, a practical conclusion emerges: the rehab and social environment can deliver real value, but only if daily caregiving meets high standards of reliability and safety. For residents whose primary goals are mobility improvement and social engagement, the applause-worthy therapy team and pleasant setting can drive meaningful gains even amid occasional frustrations. Yet the consistent, pervasive concerns about call-bell responsiveness, to-the-minute nursing availability, bed safety, and cleanliness tilt the balance away from confident recommendation for all potential residents. The risk of a negative, isolated experience is not negligible.

To navigate this decision well, prospective families should pursue concrete due diligence. Schedule multiple visits at different times to observe staff responsiveness and the cadence of therapy sessions. Request direct conversations with the rehabilitation director, the charge nurses, and current families who have recently navigated transitions in care. Examine recent state inspection reports and review any corrective action plans the facility has undertaken. Ask for transparent explanations about medication management protocols, bed safety measures, and infection-control practices, and insist on a written plan for ensuring bedside comms and timely reporting of health changes. A trial stay, with clear milestones and exit criteria, can reveal how the community performs under real-world pressures.

In the end, Susque-View Home Inc is a place where recovery-minded residents may thrive, and where a well-regarded therapy program can make a real difference in mobility and mood. Yet the mix of glowing testimonials and strong red flags means this community is not a universal fit. Families need to align their expectations with what the facility does well, rehab outcomes, social engagement, a bright, home-like environment, while remaining vigilant about daily care quality, safety protocols, and consistent staffing. If these red flags resonate or safety and reliability are paramount, exploring alternatives with a demonstrably higher standard of everyday caregiving is the prudent, decisive move.

Hospitals

• Upmc Lock Haven Cafe (0.1 miles)
• Lock Haven Hospital (0.1 miles)
• Giles Karen MD - UPMC Susquehanna (0.1 miles)
• Jersey Shore Hospital (0.3 miles)
• Ucbh (3.3 miles)
• UPMC Outpatient Center (5.9 miles)
• Jersey Shore Hospital (6 miles)

Restaurants

• Arby's (0.2 miles)
• Rita's Italian Ice (0.2 miles)
• Melpie (0.5 miles)
• KFC (1 miles)
• Original Italian Pizza Pa (1.1 miles)
• Pat Reeders Tavern (1.2 miles)
• Variety Buffett (1.2 miles)

Physicians

• Susquehanna Health Family Medcn (0.3 miles)
• Sarah McElroy DO (0.3 miles)
• Lock Haven Family Practice (0.3 miles)
• BNG Aesthetics (1.2 miles)
• Nittany Valley Medical Associates (1.2 miles)
• Crystal Vision (1.3 miles)
• Mary Elizabeth Piergallini (1.3 miles)

Places of Worship

• General Conference Of Seventh-Day Adventists (0.3 miles)
• Flemington United Methodist Church (0.6 miles)
• Common Place Church (0.9 miles)
• Salladasburg United Methodist Parish (0.9 miles)
• House Of The Lord Fellowship (1 miles)
• Saint Agnes Catholic Church (1.1 miles)
• Covenant United Methodist Church (1.1 miles)

Cafes

• Starbucks (0.7 miles)
• Unimart (8.9 miles)

Pharmacies

• Geisinger Pharmacy Lock Haven (0.8 miles)
• CVS Pharmacy (0.9 miles)
• Keller & Munro Drug Store (1.2 miles)
• Weis Pharmacy (11.1 miles)
• CVS Pharmacy (11.2 miles)

Theaters

• Roxy Theatre (1.4 miles)

Parks

• Canal Park (1.5 miles)
• Bald Eagle State Park (11.7 miles)
• Antes Fort Village Park (13.3 miles)
• Hyner View State Park (15.7 miles)

Transportation

• Alamo (1.6 miles)
• Enterprise Rent-A-Car (2.1 miles)
• Lock Haven Aircraft Sales (2.4 miles)
• Avis Rent A Car (8.7 miles)
• U-Haul Neighborhood Dealer (8.9 miles)
• Poust Taxidermy & Country Store (11.1 miles)
• Confer's Taxidermy (16.1 miles)