Susque-View Home Inc

Pros

• The care and compassion the staff show is incredible.
• The atrium and outdoor patio provide a beautiful atmosphere to live and recover in.
• Staff get to know the residents and take an interest in their recovery.
• The therapy team has a strong focus on improving residents' mobility.
• Residents always look like they are having fun in their activities.
• Admissions staff and the therapy team provide clear explanations about recovery and insurance.
• The Unit Two staff are very accommodating.
• The staff are amazing, kind, and treat residents like family.

Cons

• The food is described as the worst the reviewer has ever had.
• There are no bed railings on patient beds, risking residents falling out of bed.
• The beds are small and undersized.
• A reviewer warns, "Just terrible - do not bring your loved ones here."
• Some reviewers say there is little to no care from staff and residents are neglected.
• There are allegations that staff steal from residents and at least one nurse is alleged to steal from Walmart.
• The facility is described as very dirty and disgusting, with claims the DON is nasty and mice at the front door.
• Call bells are not answered promptly, sometimes up to 55 minutes or not at all.
• Management is described as cold, with heavy reliance on agency staff.
• Beds were swapped between residents without cleaning or providing fresh sheets.

Review

The experiences shared about Lock Haven Rehabilitation and Senior Living (and related Susque View locations) run a broad spectrum, painting a picture of a campus that some families and residents hold in high regard while others warn with strong, cautionary notes. A recurring thread across many accounts is a sense of warmth and generosity from the caregiving team in certain moments, paired with concerns about consistency, safety, and overall quality of care in others. In some stories, the facility is described as a welcoming home where residents are treated with kindness, while in others it is painted as a place where important needs go unmet and problems go unaddressed.

On the positive side, several residents and family members recount transitions and daily life that feel hopeful and well-supported. One caregiver notes that a loved one was able to move from a health scare into beautiful, comfortable apartments within the same facility, thanks to "great care" and a staff that is described as caring and well trained. The environment itself is repeatedly praised: an atrium and outdoor patio create a peaceful atmosphere for living and recovery, with some describing the grounds as soothing and the surroundings as conducive to well-being. The therapy team is highlighted for its focus on improving mobility, and staff members who take a personal interest in residents' recovery are repeatedly cited as a strength. In particular, admissions staff and social workers are praised for explaining what to expect during recovery and helping families navigate insurance and other logistics, which brings a sense of reassurance during a stressful time.

Many comments emphasize a culture of genuine care and familial warmth. Descriptions like "the staff here truly care about the residents," and "they treat each of the residents like family" recur in several accounts. Families point to specific situations where dedicated staff demonstrated extraordinary compassion, such as a caregiver visiting on a day off to check on a patient or a nurse who made a lasting impression during a family member's final days. Several reviewers speak to the presence of a comprehensive, team-focused approach: therapy, nursing, social work, and admissions staff working together to support both residents and their families. The sentiment is that, when the right staff are involved, residents participate in activities, look forward to therapy, and feel secure in the care they're receiving.

But alongside these affirmations of warmth and competence, there are equally strong, cautionary notes about serious shortcomings. A number of reviews recount troubling incidents or patterns that raise red flags for safety and dignity. One family recounts a distressing situation where a bed had to be swapped between roommates due to comfort needs, leading to a cascade of problems - unsecured devices, lack of fresh sheets, and repeated assurances that never materialized. The implication is that the facility may have allowed a process that compromised patient safety and comfort, with complaints going unanswered despite repeated calls and visits. The accusation of bed-swapping without proper cleaning or documentation is paired with a broader concern about communication and responsiveness, especially when a resident's condition is changing.

Other reviewers pull the thread further, describing situations in which call bells went unanswered for lengthy periods, sometimes up to 55 minutes or more. There are accounts labeling the care as neglectful, noting that some staff members appear to care more about their phones or external distractions than attending to residents' needs. A handful of reviewers go as far as to allege systemic issues at the managerial level, characterizing upper management as cold and unresponsive, and suggesting that the facility relies heavily on staffing from agencies that may not be consistently aligned with the facility's standards. There are also alarming claims about theft by staff and a general atmosphere of dirtiness and disorganization that stands in stark contrast to the more idyllic depictions of the environment.

One review in particular casts a dark picture with inflammatory language about mice at the front door and a negative portrayal of a director of nursing, painting a narrative of pervasive fear and distrust. Others explicitly warn potential families to seek alternatives, emphasizing that the quality of care is inconsistent and that the facility may be more about appearances than about safeguarding residents' health and well-being. There are also mentions of state inspections and regulatory attention, underscoring a perception that oversight has not fully translated into improved day-to-day experiences for residents.

Amid the mixed landscape, there are still hopeful threads - especially from families with long-term connections to the building. Some residents and relatives express ongoing satisfaction, noting that certain teams - such as the unit two staff - are responsive and accommodating, with staff members who communicate changes in health status and provide information when requested. For these people, the environment remains "a very nice, clean and homelike place," where activities continue to flourish and residents engage in meaningful experiences. The overarching takeaway is not a single verdict but a mosaic: moments of genuine care, comfort, and progress juxtaposed with deeply concerning instances of neglect, safety risks, and disengagement.

In sum, the collective voice reflects a facility that can be a source of comfort, hope, and progress for some residents and families, yet also a place where others have faced serious and ongoing challenges. The positive testimonials emphasize compassion, responsive therapy, and a welcoming physical space that supports recovery and everyday living. The more troubling accounts raise questions about safety, reliability, and the consistency of care - issues that would benefit from careful review by leadership, transparent accountability, and a commitment to ensuring every resident's dignity, safety, and well-being. For families considering this facility, the stories suggest balancing appreciation for the compassionate moments with vigilance regarding safety, cleanliness, and communication, and to seek firsthand experiences and up-to-date information before making decisions.

Hospitals

• Upmc Lock Haven Cafe (0.1 miles)
• Lock Haven Hospital (0.1 miles)
• Giles Karen MD - UPMC Susquehanna (0.1 miles)
• Jersey Shore Hospital (0.3 miles)
• Ucbh (3.3 miles)
• UPMC Outpatient Center (5.9 miles)
• Jersey Shore Hospital (6 miles)

Restaurants

• Arby's (0.2 miles)
• Rita's Italian Ice (0.2 miles)
• Melpie (0.5 miles)
• KFC (1 miles)
• Original Italian Pizza Pa (1.1 miles)
• Pat Reeders Tavern (1.2 miles)
• Variety Buffett (1.2 miles)

Physicians

• Susquehanna Health Family Medcn (0.3 miles)
• Sarah McElroy DO (0.3 miles)
• Lock Haven Family Practice (0.3 miles)
• BNG Aesthetics (1.2 miles)
• Nittany Valley Medical Associates (1.2 miles)
• Crystal Vision (1.3 miles)
• Mary Elizabeth Piergallini (1.3 miles)

Places of Worship

• General Conference Of Seventh-Day Adventists (0.3 miles)
• Flemington United Methodist Church (0.6 miles)
• Common Place Church (0.9 miles)
• Salladasburg United Methodist Parish (0.9 miles)
• House Of The Lord Fellowship (1 miles)
• Saint Agnes Catholic Church (1.1 miles)
• Covenant United Methodist Church (1.1 miles)

Cafes

• Starbucks (0.7 miles)
• Unimart (8.9 miles)

Pharmacies

• Geisinger Pharmacy Lock Haven (0.8 miles)
• CVS Pharmacy (0.9 miles)
• Keller & Munro Drug Store (1.2 miles)
• Weis Pharmacy (11.1 miles)
• CVS Pharmacy (11.2 miles)

Theaters

• Roxy Theatre (1.4 miles)

Parks

• Canal Park (1.5 miles)
• Bald Eagle State Park (11.7 miles)
• Antes Fort Village Park (13.3 miles)
• Hyner View State Park (15.7 miles)

Transportation

• Alamo (1.6 miles)
• Enterprise Rent-A-Car (2.1 miles)
• Lock Haven Aircraft Sales (2.4 miles)
• Avis Rent A Car (8.7 miles)
• U-Haul Neighborhood Dealer (8.9 miles)
• Poust Taxidermy & Country Store (11.1 miles)
• Confer's Taxidermy (16.1 miles)