Pleasant Ridge Mature Living

Pros

• The downstairs was decorated beautifully.
• There are housekeepers all over the place.
• The new roof really pops.
• There is new ownership and positive improvements with care.
• Additional funding has been invested into the building.
• All these changes are leading to happier residents and staff.
• The establishment is wonderful under great new management.
• They go out of their way to make residents' lives feel special.
• They offer activities like visiting horses and flower workshops that make residents feel like being at camp.
• The place has undergone a 180-degree improvement since the new owners took over.

Cons

• Bedbug infestations have been an ongoing issue at Pleasant Ridge, despite management's denials and limited remediation efforts.
• The dining area is frequently unsanitary, with sticky floors and food debris present.
• The kitchen environment appears unclean, and meals are often served cold.
• Medical staff are reportedly unresponsive and at times discourteous, and resident falls are said to occur with concerning regularity.
• The living areas have a persistent and unpleasant odor.
• Management is described as treating critical feedback as an attack rather than an opportunity for improvement, indicating a lack of accountability.
• A shortage of comparable facilities is used to justify the current conditions, which is deemed unacceptable.
• There are concerns that other reviewers were contacted after posting critical feedback.
• There is a claim that there is not a single nurse on staff, with additional issues such as a leaking ceiling, a broken heater, bed bugs, and days-old soiled diapers.
• One reviewer warned others not to send family members, describing the place as filthy and depressing.

Review

Pleasant Ridge elicits a wide spectrum of opinions from residents, family members, and visitors, with experiences that range from troubling reports of ongoing deficiencies to gleaming praise for recent changes under new ownership. Several early reviews paint a troubling picture of the facility as it operated under its prior conditions and regulatory designation. Critics described a facility that felt more like a place with significant risk and inadequate care than a secure, well-maintained assisted living environment. Specific concerns included bedbug infestations that allegedly persisted despite management's denials, a dining area described as unsanitary with sticky floors and food debris, and a kitchen that appeared unclean with meals often served cold. Medical staff were reportedly unresponsive and sometimes discourteous, and resident falls were said to occur with troubling frequency. The living spaces were described as carrying a persistent, unpleasant odor, adding to a sense of hygiene and maintenance shortcomings. In short, these reviews suggested a level of care and cleanliness aligned more with facility conditions than with the higher expectations some residents and families have for assisted living.

A notable thread in the discussions was how management engaged with public feedback. After a critical review was posted, the facility's representatives allegedly contacted the reviewer within 24 hours and asked for the posting to be removed, which the reviewer characterized as an attempt to suppress negative feedback rather than to address the identified issues. The reviewer clarified that they were not asserting a legal nursing-home classification for Pleasant Ridge, but rather questioning whether the facility's operations and resident dependency levels warranted such a designation. The reviewer also raised concerns that the facility had used the lack of local alternatives to justify subpar conditions, and warned that other reviewers might have been contacted in the wake of critical feedback. This tension between criticism and accountability contributed to a sense among some observers that the facility was prioritizing image management over systemic improvements.

Amid these concerns, other voices emerged praising a dramatic change after new ownership took over. A recurring theme is a sense of renewed safety and pride in the property, with positive observations such as a newly prominent roof and widespread housekeeping presence that give the place a fresh look. One family described moving their aunt to Pleasant Ridge in 2023 and visiting every few months, noting that the downstairs activities - like apple butter making - were done beautifully and that the entire atmosphere had transformed under the new owners. They described driving onto the property and feeling a notable difference in safety and overall peace of mind, expressing that a tour would be worthwhile for anyone on the fence about the facility. Several other testimonials echoed this sentiment, emphasizing that the owners and staff were accessible, responsive, and dedicated to improvements.

Multiple reviews credited the new ownership with implementing tangible improvements in staffing, building upkeep, and resident programming. Observers highlighted enhanced hiring practices, stating there was now a focus on qualified, enthusiastic employees. They also noted ongoing renovations and increased funding for the building itself, which contributed to a perception of a brighter, more homelike environment. Residents and families repeatedly remarked on the new owners' willingness to listen and address concerns, framing the management as approachable and accountable. The sentiment extended beyond cosmetic changes; reviewers described a transformed culture focused on resident well-being and a commitment to continuous improvement.

On the activity and care front, the community was celebrated for a robust slate of events and services designed to lift spirits and enrich daily life. Positive remarks covered a wide range of programming, including casino nights, mini therapy horses, live music, painting and social events, apple butter workshops, Name That Tune, magic acts, and book clubs. Families noted that monthly rates were reasonable relative to the value of the experiences provided, and several testimonials emphasized that staff were attentive and proactive in supporting residents' happiness and engagement. In particular, several posts highlighted how activities and social opportunities helped residents feel valued and empowered, signaling a successful shift toward a more vibrant, resident-centered environment.

Nevertheless, not every account aligned with the optimistic updates. Some reviewers maintained that the facility's challenges persisted in important ways, describing ongoing quality-of-care concerns that contrasted with the positive reports. They raised issues about nursing and clinical oversight, noting a perceived absence of 24-hour nursing coverage and citing specific safety hazards such as a leaking dining-room ceiling and a broken heater during hot months. A particularly stark account described bed bugs and stink bugs, with one commenter asserting that these infestations coexisted with inconsistent care practices, including instances where diapers were left in soiled conditions and marked with times and dates. Another reviewer urged potential entrants to reconsider placing a loved one in the facility, characterizing the environment as filthy and depressing and warning that staff quality and attentiveness did not meet expectations. These voices underscored that, for some, the earlier period of Pleasant Ridge's operation was marred by hygiene, safety, and staffing concerns that warranted serious attention.

Taken together, the collection of reviews presents a complex, evolving picture of Pleasant Ridge. The divide between those who describe a facility in a state of notable decline and those who praise transformative improvements under new ownership is pronounced. The consensus among many positive contributors centers on visible changes - new leadership, facility upgrades, improved staffing practices, and a rejuvenated activities program - that have altered the lived experience for residents and their families. Critics, while fewer in number, emphasize that significant issues from the past need ongoing, transparent handling and verification to ensure they do not recur, and they remind prospective residents to conduct their own tours and assessments rather than relying on generalized impressions. For families considering Pleasant Ridge, the narrative suggests a campus in transition: promising signs of care and community, balanced by unresolved concerns that warrant careful, firsthand evaluation as part of a broader decision-making process.

Located in Leechburg, Pennsylvania, this area offers a variety of amenities and services that cater to seniors. With multiple restaurants, cafes, pharmacies, parks, physicians, places of worship, hospitals, and theaters within a short distance, residents have easy access to essential resources. The nearby Alle-Kiski Medical Center provides quality healthcare services, and the various places of worship offer spiritual support for individuals looking to maintain their faith. Additionally, the proximity to parks like Kennedy Park and Harrison Hills County Park provides opportunities for outdoor recreation and leisure activities. Overall, this part of Leechburg offers a convenient and well-rounded environment for senior living.

Restaurants

• Ciceros Bar & Grill (0.8 miles)
• Arby's (1.3 miles)
• Wendy's (1.4 miles)
• Bonfire Restaurant (1.4 miles)
• McDonald's (1.6 miles)
• Ricky Lake's Place (1.9 miles)
• Conny Creek Brewing Company (2.7 miles)

Cafes

• Happy Day Cafe (0.9 miles)
• Myrt's Route 66 Cafe (7.8 miles)
• Starbucks (10.1 miles)

Pharmacies

• Klingensmith's Drug Store (0.9 miles)
• Rite Aid (4.2 miles)
• Rite Aid (5 miles)
• Rite Aid (5.6 miles)
• Burrell Pharmacy (5.8 miles)
• Health Mart Pharmacy (5.8 miles)
• Walgreens (7 miles)

Parks

• Kennedy Park (3.3 miles)
• Harrison Hills County Park (4.3 miles)
• Freeport Riverside Park (5 miles)
• Riverview Memorial Park (6.9 miles)
• Crooked Creek Lake Recreation Area (8.4 miles)
• Deer Lakes Park (10 miles)
• Rachel Carson Park (10.8 miles)

Physicians

• North Apollo Health Center (4 miles)
• Allegheny Associates In Psychiatry (4.7 miles)
• Allegheny Ophthalmology Associates (4.7 miles)
• Eye Care Center (4.9 miles)
• Allegheny Valley Internal Medicine - Natrona Heights (5.3 miles)
• Tri-County Cardiology (5.3 miles)
• Orthopaedic Surgical Associates (5.4 miles)

Places of Worship

• Pittsburgh Buddhist Center (5.3 miles)
• Mount Saint Peter Roman Catholic Church (8.4 miles)
• St Lawrence Parish Map (9.2 miles)
• St Lawrence Roman Catholic Church (9.2 miles)
• Slate Lick United Presbyterian Church (9.7 miles)
• Christ Prince of Peace Church (11 miles)
• Mt Zion Methodist Church (11.2 miles)

Hospitals

• Alle-Kiski Medical Center (6 miles)
• Childrens Hospital (7.5 miles)
• American Renal Associates (10.7 miles)
• Armstrong County Memorial Hospital (11.2 miles)

Theaters

• South Pike Cinemas (7.4 miles)
• Cinemark (9.7 miles)

Transportation

• Cherokee Helicopter Service (9.7 miles)
• Lls Leasing (10.5 miles)