25 S 9th Street, Lebanon, PA 17042
For more information about senior living options: (866) 208-4318
Overall Review of American House
Pros
They love it here.
Cons
The place is a joke.- The place is nasty and staff mock residents.
- No one answers the phone at the facility.
- Public safety and the state should intervene.
- It is unacceptable.
- It is an awful place.
- There is abuse and neglect, and the facility remains open.
Review
American House in Lebanon, PA is best suited for families operating on a tight budget who can provide or coordinate vigilant oversight and are willing to accept uneven staffing and potential safety concerns as part of the package. It may appeal to residents who value a sense of familiarity with certain caregivers and staff, but that positive dynamic does not translate into consistently reliable care without active family or advocate involvement. In short, this community is not a hands-off option; it requires proactive supervision and careful monitoring to be workable.
Families should seriously consider alternatives if safety, transparent communication, and dependable caregiving are non-negotiables. The strongest signals from reviewers center on neglectful treatment, abusive behavior, and a pattern of staff indifference toward residents. An inability to reach the facility by phone and calls for regulatory scrutiny further compound the sense that oversight and accountability are lacking. For anyone who expects timely responses to concerns, regular housekeeping and hygiene standards, and a therapeutic environment, other communities are likely to deliver a more predictable, safer experience.
The few positive comments in the mix lean toward a perceived warmth or familiarity with staff, but these sentiments are overwhelmed by the downbeat pattern described in the majority of experiences. Even when a caregiver’s presence feels comforting, it cannot compensate for sustained issues such as abuse allegations, neglect, and a perceived neglect of basic resident welfare. In practical terms, warmth without safety and responsiveness is not a reliable foundation for long-term care. The risk/benefit calculation tilts decisively toward seeking stronger safeguards elsewhere.
The core pros, if they can be called pros, are essentially limited to personal connections that may exist with certain staff members or the prior association some residents or families have had with the building. Yet these potential advantages never elevate the overall risk profile above what families should tolerate in assisted living. The negative experiences, abuse claims, neglect, and nonresponsive administration, vastly overshadow any perceived comfort or familiarity. The mismatch between expectations and actual day-to-day operations makes this community a high-uncertainty choice, particularly for residents who require consistent oversight or have complex medical needs.
For families evaluating options, a disciplined due-diligence approach is essential. Recommend an unannounced multi-shift visit to observe staffing levels, resident interactions, and response times to call bells or questions. Request verbatim copies of the latest state inspection reports and any open investigations, and speak directly with residents and their families about their daily experiences. Probe staffing ratios, staff training on safety and abuse prevention, and the facility’s process for handling complaints. If possible, verify the presence of an active ombudsperson or advocate who can help monitor care quality and escalate concerns promptly.
Bottom line: this community should be treated as a last-resort option unless decisive, verifiable improvements are demonstrated and sustained. Families prioritizing safety, dignity, and reliable communication will want to explore other options first and use American House Lebanon as a comparison point only after confirming strong safeguards are in place. If choosing this community, implement concrete, enforceable safeguards: establish a regular cadence of unscheduled visits, develop a dedicated care-coordination plan with written expectations, and secure explicit escalation pathways for any incident or concern. The objective is to ensure that oversight is constant, communication is transparent, and resident welfare remains the central priority, not an afterthought.
Features
Housing
74 resident community capacity
Types of Care
Assisted Living
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Harrisburg International (20 miles away)
Community operated transportation- Transportation arrangement
- Transportation arrangement (non-medical)
- Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system- 24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet- Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
- Diabetes diet
- Special dietary restrictions
Activities
- Community-sponsored activities
Concierge services- Fitness programs
Planned day trips- Resident-run activities
- Scheduled daily activities
Description
The American House in Lebanon, PA is an exceptional assisted living community that offers a wide range of amenities and care services to ensure residents' comfort and well-being. Our beautifully designed facility boasts a beauty salon, allowing residents to pamper themselves and maintain their personal style. Residents can enjoy their favorite TV shows with cable or satellite TV in their fully furnished apartments.
Transportation needs are taken care of with our community-operated transportation service, which can assist residents in getting around town for various activities. For those who enjoy technology, our computer center provides access to the internet and other digital resources.
Delicious meals are served in our elegant dining room, offering restaurant-style dining experiences to satisfy diverse tastes and dietary restrictions. With our housekeeping services, residents can relax and let us take care of maintaining a clean and tidy living environment.
To keep active and engaged, residents have access to various amenities such as a fitness room, gaming room, small library, and outdoor spaces like gardens. Additionally, there is a wellness center where residents can participate in programs promoting mental well-being.
Our caring staff is available 24/7 to provide assistance with daily living activities such as bathing, dressing, and transfers. Medication management ensures that residents receive the right medications at the right time. Special dietary restrictions including diabetes diets are carefully catered for during meal preparation.
Residents can enjoy a vibrant social life with concierge services available for planning day trips and resident-run activities. There are also scheduled daily activities designed to foster socialization and engagement within the community.
Located conveniently near cafes, parks, pharmacies, physicians' offices, restaurants, theaters, and hospitals, residents have easy access to various amenities outside the community.
At the American House in Lebanon, PA, we strive to create a warm and supportive environment where seniors can thrive while receiving personalized care tailored to their unique needs.
Nearby Places of Interest
Physicians
- Jeffrey Arthur Yocum (0.1 miles)
- Lebanon Family Health Services (0.3 miles)
- Neurology Center Of Lebanon (0.5 miles)
- WellSpan Pediatric Medicine - Cornwall Road (0.6 miles)
- Dr Donald D Diverio Jr DO (0.7 miles)
- Balaci Alexandre DMD (1.5 miles)
- Allcare Family Health (1.5 miles)
Restaurants
- Snitz Creek Brewery (0.1 miles)
- Down Town Lounge (0.2 miles)
- Hidden Still Spirits (0.4 miles)
- Chen's House (0.6 miles)
- McDonald's (0.9 miles)
- Burger King (1.1 miles)
- Taco Bell (1.2 miles)
Pharmacies
- Rite Aid (0.2 miles)
- Rite Aid (0.4 miles)
- WellSpan Pharmacy (0.6 miles)
- Loehle Pharmacy (0.6 miles)
- Weis Markets Fuel (0.7 miles)
- CVS Pharmacy (1.3 miles)
- CVS Pharmacy (1.7 miles)
Cafes
- Fresh Donuts (0.3 miles)
- The Bagel Rack (1 miles)
- Swatara Coffee Company (5.9 miles)
Hospitals
- Physician Hospital Organization (0.5 miles)
- Gsh Dialysis (0.6 miles)
- Valley View Surgical Center (1.6 miles)
- Lebanon VA Medical Center (2.1 miles)
- Good Samaritan Health System (5.7 miles)
- Kcb Properties (7.7 miles)
Parks
- South Sixth Street Playground (0.5 miles)
- Stoever's Dam Park (1.5 miles)
- South Hills Park (2 miles)
- Avon Playground (2.3 miles)
- Cleona Playground (2.5 miles)
- Jackson Recreational Park (5.6 miles)
Theaters
- Regal Lebanon Valley (1.4 miles)
- Flagship Premium Cinemas Palmyra (7.7 miles)
Places of Worship
- Lebanon Valley Brethren Home (8.2 miles)
Frequently Asked Questions
American House is located at 25 S 9th Street, Lebanon, PA 17042 in Lebanon County, Pennsylvania
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