Harmony at Hershey

Pros

• The staff at Harmony At Hershey is described as very kind and helpful, providing a welcoming atmosphere for residents.
• Many reviewers appreciated the cleanliness of the facility, likening it to a hotel environment.
• The rooms and amenities, such as hair salons and movie theaters, are noted to be beautiful and well-maintained.
• Some residents have reported positive interactions with friendly staff during meal services.
• Overall, several family members feel that the location is safe for their loved ones.
• One reviewer mentioned that their loved one seemed to find something to eat despite food preferences being challenging.
• A specific male aide was recognized for being patient and kind towards the residents.
• Multiple reviewers found the initial tours and communications to be informative and reassuring about potential care options.

Cons

• The move-in process was disorganized, with lost paperwork and a lack of communication with families.
• There is high staff turnover, leading to uncertainty about the quality of care in the future.
• The facility is described as a "glorified elder apartment" rather than a supportive care environment.
• Rooms are not cleaned regularly, and laundry services are unreliable, with items mixed up.
• Staff often do not follow instructions regarding individual resident needs, such as dietary requirements.
• Families struggle to get timely reevaluations for their loved ones' care needs.
• Residents experience a lack of activities and engagement opportunities.
• The community fee policy is seen as unethical and lacking transparency, causing financial concerns for prospective residents.
• Communication from the facility is poor, leaving families feeling unsupported during the transition process.
• Overall quality of care has been criticized as inadequate despite the appealing exterior of the facilities.

Review

The reviews of Harmony at Hershey paint a complex and multifaceted picture of the facility, revealing both positive aspects as well as significant concerns about care quality and operational management. One recurring theme is the kindness and helpfulness of the staff, with many reviewers noting that employees are typically friendly and attentive. The atmosphere within the facility is described as welcoming, resembling a hotel rather than an assisted living residence. One reviewer expressed that their loved one felt as if they were at home, albeit better. However, this consensus on staff friendliness appears to be overshadowed by issues related to high turnover rates among caregivers and administrative staff, which has left families feeling uncertain about the long-term reliability of care.

While many residents enjoy a clean environment—at least in common areas—there are persistent complaints regarding room maintenance and housekeeping services. Several reviewers reported insufficient cleaning frequency for their loved ones’ apartments, with some claiming that trash was allowed to accumulate for days and laundry services were inadequate or inconsistent. This lack of attention to basic hygiene standards raises alarms about how seriously the facility takes its commitment to resident welfare. Families expressed frustration over having to bring in vacuum cleaners themselves or leave notes for staff to complete simple tasks like ensuring their loved ones had water nearby—a reflection of inadequate training or awareness among some staff members.

The dining experience also emerged as a contentious point across several reviews. While some noted that the food options could be improved, others found it hard to satisfy individual dietary requirements, particularly for residents with specific needs like soft foods for easier consumption. In instances where family members attempted to communicate these needs clearly, they reported no change in service quality; instead, they saw increases in care charges without any corresponding enhancements in care delivery. Despite these challenges, there were mentions of individual staff members who stood out for their exceptional patience and kindness towards residents during meal times.

Transitioning into Harmony at Hershey has also proven difficult for some families; one reviewer shared an unsettling experience regarding the move-in process itself due to issues with lost paperwork, unclean rooms upon arrival, and a disorganized communication system between staff and families. There seemed to be minimal guidance available post-move-in—often leaving families feeling disconnected from their loved ones' daily lives within the facility. Additionally, some reviewers mentioned that orientation activities promised during tours did not materialize once residents moved in; thus reinforcing feelings of neglect or oversight after initial promises were made.

The financial model further contributed to frustrations among prospective residents as well as those already living in Harmony's apartments. Some families learned through discussions that levels of care would be determined only after moving into the community—a revelation that raised significant anxiety about potential costs associated with future care needs. Instances arose where families reportedly lost non-refundable community fees due to strict cancellation policies despite never actually taking residence—a practice deemed unethical by those affected.

Despite these criticisms focusing on serious systemic problems ranging from staffing issues to poor communication practices regarding resident assessments and pricing structures, several individuals found merit in Harmony at Hershey's amenities such as beautiful rooms and various activity spaces including salons and movie theaters. Positive observations were noted regarding resident happiness during visits; however, this was often tempered by lingering concerns over adequate engagement opportunities through organized activities for seniors within this vast multi-story setting.

In conclusion, while Harmony at Hershey offers appealing facilities complemented by friendly faces among its staff members—a fact acknowledged by various reviewers—the underlying challenges surrounding consistency in care quality raise red flags for prospective residents looking for comprehensive support tailored specifically towards individual needs within an assisted living context. Families contemplating making this choice must weigh both positive experiences encountered against pressing concerns prevalent throughout these testimonials before making such critical decisions concerning eldercare arrangements.

This part of Hershey, Pennsylvania, offers a variety of amenities and services that cater to a comfortable and convenient lifestyle for seniors. With numerous cafes and restaurants within close proximity, residents have plenty of dining options to choose from. Additionally, there are several healthcare facilities nearby, including physicians' offices and pharmacies, ensuring easy access to medical care. The area also features a few places of worship for spiritual support, as well as parks for leisurely strolls and relaxation. For entertainment, there is a local theater for movie buffs to enjoy. Harrisburg International Airport is conveniently located just under 9 miles away for those who enjoy traveling or have family visiting from out of town. Overall, this part of Hershey provides a well-rounded living environment for seniors seeking a vibrant community with essential services readily available.

Cafes

• Desserts Etc By The Hershey Pantry (1 miles)
• Starbucks (1.3 miles)
• Starbucks (1.4 miles)
• Coaster Cafe (1.5 miles)
• Starbucks (2.5 miles)
• Panera Bread (3.1 miles)
• Lisa's Cafe (3.1 miles)

Restaurants

• Hershey Pantry (1 miles)
• Houlihan's (1.2 miles)
• Devon Seafood and Steak (1.2 miles)
• Iron Hill Brewery & Restaurant (1.2 miles)
• Sakura (1.2 miles)
• Primanti Bros. Restaurant and Bar Hershey (1.3 miles)
• First Watch (1.3 miles)

Physicians

• Cocoa Family Medicine (1.1 miles)
• Gastroenterology Associates of Central PA PC (1.2 miles)
• Tristan Associates (1.3 miles)
• Associated Otolaryngologists of PA (1.3 miles)
• Penn State Medical Group - Psychiatry (1.4 miles)
• Hess, Stacy Penn State Hershey Pediatric Associates (1.7 miles)
• Penn State Hershey Surg Specs (2.4 miles)

Pharmacies

• Rite Aid (1.4 miles)
• CVS Pharmacy (1.8 miles)
• Penn State Hershey University Physicians Center Pharmacy (2.5 miles)
• Medicine Shoppe (2.7 miles)
• Palmyra Pharmacy & Gift (2.7 miles)
• Hershey Longterm Care Pharmacy (3.3 miles)
• Rite Aid (3.6 miles)

Hospitals

• Central Pennsylvania Blood Bank (1.7 miles)
• Penn State Milton S Hershey Medical Center Academic Support Building (2.1 miles)
• Good Samaritan Hospital Ambulatory Services Center (3.2 miles)
• Kcb Properties (4 miles)
• PinnacleHealth Community General Osteopathic Hospital (9.8 miles)

Places of Worship

• Palmyra United Christian Church (2.8 miles)
• Lebanon Valley Brethren Home (3.3 miles)
• Geyers United Methodist Church (8.3 miles)
• Colonial Park UCC (9.5 miles)

Parks

• Bullfrog Valley Park & Trail (3.2 miles)
• Shank Park (3.3 miles)
• Levitz Park (9 miles)
• Cleona Playground (9.1 miles)

Theaters

• Flagship Premium Cinemas Palmyra (4.3 miles)

Transportation

• Harrisburg International Airport (MDT) (8.7 miles)