Comfort Keepers in Hazleton, PA

Pros

• Avril is patient, caring, and dedicated to her clients.
• Avril took the mom to a doctor appointment and stayed with her for several hours past the scheduled time, showing exceptional commitment.
• Christina O and Karen K are described as the very best.
• The caregivers sent by Comfort Keepers are friendly and professional and reliably available.
• The mom was well cared for despite being a difficult patient.
• The place is considered good.
• Overall, the service is pleasing, with staff who are nice and polite and scheduling that is accommodating.

Cons

• The reviewer reports being left without care for the mother-in-law, with no notice or call.
• There is no back-up care when the caregiver is sick or needs time off.
• It is difficult to find caregivers for a patient who is completely handicapped and uses diapers.
• Parkinson's patients are deemed too difficult for the staff, suggesting discrimination.
• Caregivers are described as poorly skilled and staffing is insufficient.
• The reviewer notes not being taken to dialysis appointments and being left with no ride home, along with scheduling problems.
• Billing issues include being charged mileage fees despite having insurance.

Review

Comfort Keepers in Hazleton is best suited for families seeking in-home care that emphasizes compassionate companionship and light housekeeping rather than aggressive medical oversight. The service model fits seniors who want to remain at home but need help with daily tasks, steady social interaction, and a friendly, human presence. Clients who value a caregiver who can build rapport, treat the home like a familiar space, and provide errands and light chores will find the approach appealing. In practice, caregivers are described as patient, caring, and easy to connect with, making the home care experience feel personal rather than transactional. Those priorities - trust, warmth, and flexible daily support - define the core fit.

Those who require guaranteed staffing, consistent back-up, or specialized medical support should consider alternatives. Reports of last-minute schedule changes, caregivers canceled or late, and little-to-no backup when a primary caregiver is ill undermine reliability for families juggling work, appointments, and medical needs. Transportation arrangements and mileage charges also emerge as a friction point, affecting families already managing tight budgets. Some clients with complex conditions, such as Parkinson's or advanced mobility limitations, report difficulty finding consistently skilled aides, leading to mismatches in care or a sense of discrimination. In short, this option can work beautifully for flexible, home-centered care but may fall short for highly structured or medically demanding scenarios.

On the upside, the strongest strength lies in the people delivering the care. Instances highlight a caregiver - Avril - whose patience, dedication, and willingness to go beyond the call continually impressed families. Christina O and Karen K are singled out as standout caregivers who consistently perform at a high level. The friendly, easygoing approach - treating clients more like a friend than a service recipient - helps ease daily routines and reduces stress for both clients and families. Light housekeeping, errands, and simple companionship are reliably present, giving families relief from routine tasks while preserving dignity and independence for the client. These human touches can substantially offset the emotional burden of care.

Yet the unfavorable threads cannot be ignored. A recurring theme is inconsistent staffing: care teams that change too often, shifts canceled, or last-minute call-ins leaving families without coverage. Several reviewers report poor communication from the office: missed notifications, outsourced call-center friction, and delays in resolving scheduling issues. Billing questions and mileage charges further complicate budgeting and trust. When care gaps occur - whether due to a caregiver's illness, scheduling conflicts, or staff shortages - the overall experience deteriorates quickly, especially for clients who rely on routine. These gaps tend to be the deciding factor for families weighing this option against more predictable providers.

Practical decision guidance centers on demand for reliability and transparency. Prospective clients should request a dedicated coordinator, insist on written backup plans for caregiver absences, and seek a clear notification process for schedule changes. Confirm transportation policy, including any mileage fees and whether rides to medical appointments are included. If the client has Parkinson's or other mobility challenges, probe the agency's track record with similar conditions and request references. It is wise to visit with a potential caregiver team and review a sample week of coverage to gauge whether the pattern aligns with the home's routine. Clarify if there are limits to the number of caregivers used per week and how continuity will be maintained.

Overall, Comfort Keepers delivers genuine warmth and practical help that can make home life safer and more manageable. For households prioritizing compassionate, personable caregivers and flexible scheduling, this provider offers real value and meaningful relief from daily tasks. However, for families requiring unwavering staffing consistency, robust back-up coverage, or specialized medical support beyond light assistance, alternatives or supplementary arrangements should be explored. The key is to align expectations with the realities reflected in the experiences: excellent caregiver relationships and friendly service exist, but staffing gaps and communication hiccups are real. A candid conversation with a local coordinator will clarify fit and set a plan that maximizes strengths while guarding against the weaknesses.

This part of Hazleton, Pennsylvania, offers convenient access to a variety of essential services for seniors looking to settle in the area. With multiple physicians, pharmacies, and hospitals located within close proximity, residents can easily access medical care and prescriptions. Additionally, there are several restaurants and cafes nearby for dining options and social gatherings. Places of worship provide spiritual support, while parks offer opportunities for outdoor recreation. Overall, this neighborhood provides a well-rounded community with amenities that cater to the needs of older adults looking for a comfortable living environment in Hazleton.

Physicians

• Hazleton Imaging Center (0.3 miles)
• Hazleton Radiology Associates (0.5 miles)
• Healthy Beginnings Plus (0.5 miles)
• Dr Widuch Mert (0.8 miles)
• Fresenius Medical Care of Hazleton (1 miles)
• A Woman's Place Obgyn Assoc (1.1 miles)
• Dr Yamulla's Office (1.3 miles)

Restaurants

• Wendy's (0.4 miles)
• Alta Pizzeria & Pasta House (0.5 miles)
• Subs & Suds Biagio's (0.5 miles)
• Jimmy's Quick Lunch (0.6 miles)
• Frankies Pizzeria & Restaurant (0.6 miles)
• KFC (0.9 miles)
• Dog House Saloon (1 miles)

Pharmacies

• Lehigh Care Pharmacy (0.4 miles)
• CVS Pharmacy (0.4 miles)
• Hazle Compounding (0.5 miles)
• Hazle Drugs (0.5 miles)
• Heights Terrace Pharmacy (0.7 miles)
• Johnson's Pharmacy (0.9 miles)
• Johnson's Pharmacy (1.3 miles)

Places of Worship

• Holy Rosary Church (0.4 miles)
• Transfiguration Church (1.2 miles)
• Jehovah's Witnesses (1.4 miles)
• SS Peter & Paul's Byzantine Catholic Church (3.4 miles)

Cafes

• The Poppy Press Coffee Company (0.5 miles)
• Cusat's Cafe (1.2 miles)
• Panera Bread (3 miles)
• Starbucks (3.4 miles)

Hospitals

• Center City Medical Group (0.5 miles)
• Lehigh Valley Hospital–Hazleton (0.8 miles)
• Hazleton General Hospital (0.8 miles)
• Northeastern Pennsylvania Health Corporation (0.9 miles)
• Hazleton General Hospital (1.1 miles)
• Occupational Health (3.5 miles)

Parks

• Alfred Mitcho Memorial Park (3.7 miles)
• Eurana Park (8.2 miles)
• Tuscarora State Park (9.9 miles)

Transportation

• East Coast Institute Taxidermy (9.9 miles)