1175 Old Waynesboro Pike, Fairfield, PA 17320
For more information about senior living options: (866) 208-4318
Overall Review of Hillside Personal Care
Pros
The owners have an opportunity to improve responsiveness and communication with customers.- The facility can be renovated to enhance cleanliness and safety standards.
- Leadership can increase presence and accountability to better support patrons.
- The staff can receive training to deliver more consistent, reliable service.
- The situation presents a pathway to positive change and renewed trust.
Cons
The place is described as the worst, with two weeks of unanswered phone calls.- It is dirty, smelly, run down, and in desperate need of repairs.
- The owners are never around.
- It is understaffed.
Review
Hillside Personal Care in Fairfield, PA is best suited for households facing severe budget constraints where securing a bed becomes the primary objective and ongoing oversight is expected to be managed aggressively by family members. The limited feedback available strongly suggests that this community should not be selected for those who rely on dependable service, consistent communication, and a well-maintained living environment. Reported conditions point to a facility that is dirty and odor-ridden, with obvious maintenance needs that have not been addressed. The combination of a rundown appearance and under-staffing creates a risk profile that far outweighs any perceived cost savings, and that reality should frame any decision to consider this community.
Any family weighing options should explicitly recognize that this facility is unlikely to meet expectations around responsiveness and professional care. The reviews flag a lack of timely phone follow-up, with calls going unanswered for extended periods. In practical terms, this signals a broader pattern of administrative disengagement that can translate into missed medications, delayed caregiving tasks, and insufficient supervision of daily routines. The ownership team is described as largely unavailable, which compounds worries about accountability, consistent policy enforcement, and the ability to address resident concerns promptly.
From a decision-making standpoint, there is no credible body of pros in the available feedback that would offset the substantial cons. The facility’s cleanliness, upkeep, and staffing levels appear to be persistently problematic, and without strong, visible management to reverse those trends, any potential savings on room-and-board are illusory. In other words, the negative factors, messy common areas, disrepair, and a difficult-to-reach administration, overwhelm whatever nominal financial advantage might be imagined. Families should treat any claims of affordability with caution until proven otherwise by an on-site evaluation and verifiable, recent financial terms.
Families evaluating Hillside should proceed with a rigorous due-diligence process that centers on firsthand observation and direct answers from leadership. A tour should include checking for freshness of sanitation in bathrooms and kitchens, inspecting common areas for wear and odors, and verifying that repairs are actively planned or underway. Ask to meet the administrator or owner in person, request a copy of any maintenance logs, and seek clear commitments about response times to call bells, medication administration, and assistance with mobility. Probe staffing levels during different shifts, and request to speak with current residents or their families about day-to-day care and housekeeping routines.
Red flags to watch for during visits are explicit and non-negotiable. If calls continue to go unanswered, if staff appear hurried or disengaged, or if maintenance issues are left unaddressed for extended periods, those patterns are not likely to improve without decisive leadership intervention. A pervasive odor or visible disrepair signals deeper problems with cleaning protocols and maintenance schedules. Absence of owners or administrators from the facility during key times, and high staff turnover, further erode confidence in safety, reliability, and consistent care delivery. These indicators should drive a swift pivot toward seriously evaluating other options in Fairfield or nearby towns.
In the end, Hillside Personal Care should be considered only after exhausting more reliable choices. For families seeking dependable communication, clean environments, qualified and stable caregiving, and proactive facility management, alternatives are strongly preferred. Those unable to secure a meaningful tour, verify prompt responsiveness, or confirm ongoing maintenance should deprioritize this community. The prudent course is to select facilities with transparent leadership, demonstrable cleanliness, and documented commitment to resident safety and consistent daily care, ensuring that the decision rests on proven performance rather than hopeful assumptions.
48 resident community capacity
Assisted Living
Skilled Nursing Facility
Activities on-site
Beauty salon
Cable or satellite TV
Devotional services off-site
Dining room
Fully furnished
Garden
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
24-hour call system
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care
Medication management
Mental wellness program
Special dietary restrictions
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