Sunrise of Exton

Pros

• The staff at Sunrise of Exton is described as excellent, friendly, and attentive to residents' needs.
• Residents enjoy a variety of activities, including puzzles, musical events, bingo, and movies, fostering social interaction.
• The dining experience is generally praised for its good variety and excellent desserts.
• The facility is noted for being clean and well-decorated with pleasant common areas for residents to gather.
• Many families appreciate the responsive communication from the staff regarding any issues or concerns raised.
• Residents feel happier and more engaged in their community, leading to improved communication and socialization.
• New residents have adapted positively to the environment, finding it better than living alone.
• The healthcare provided is considered better than expected, with staff actively assisting with vaccinations and overall care during the pandemic.

Cons

• The staff were not welcoming and the facility was understaffed, leading to complications in care.
• Some aides showed little effort in attending to residents' needs, with one individual observed avoiding work responsibilities.
• There were frustrations related to mail handling, as the lack of individual mailboxes created significant issues for residents moving out.
• Communication regarding medical issues was inadequate, causing problems when family members were not informed about a resident's hospitalization.
• There were complaints about the quality of food, with some residents finding it unpleasant and orders frequently incorrect.
• Staff at night were described as uncaring and sometimes nasty towards residents.
• The process for getting timely assistance from staff often resulted in delays for residents in need, particularly when needing help with basic needs like using the bathroom.
• Concerns were raised about medication being used to manage behaviors rather than employing skilled care techniques to address challenges effectively.

Review

Sunrise of Exton has garnered a mix of feedback from families and residents, reflecting both commendable qualities and areas in need of improvement. Many reviews highlight the exceptional staff and their attentive care, emphasizing that they create a pleasant environment for residents. The overall atmosphere is described as warm and welcoming, with numerous activities available to engage residents. Many individuals found the communication with staff to be effective, contributing to a sense of reassurance regarding their loved ones’ wellbeing. One family member noted how their loved one adapted quickly to the transition, enjoying social interactions and daily activities that broadened her world.

The facility offers various activities including puzzle making, musical events, bingo games, and more. Reviews reflect positively on the dining experience as well, noting that meals have good variety with several choices available each day. Desserts are particularly lauded for being excellent. However, some residents mentioned that although the food is generally good, it can become repetitive over time. Overall, there is appreciation for the communal dining experience and social opportunities provided by Sunrise of Exton.

Nonetheless, certain issues have sparked criticism among reviewers regarding operational practices and communication protocols within the facility. A particularly concerning incident involved charges incurred after a resident’s passing due to miscommunication about room clearance procedures when donations were discussed. Families expressed frustration at not being adequately informed about policies related to donations or room clearances after death. Such financial surprises could detract significantly from an otherwise positive experience during an emotionally taxing time.

Further criticisms emerged regarding staffing levels and responsiveness during off-peak hours. While most aides are portrayed as friendly and respectful towards residents' needs, some families reported instances where care was delayed or insufficiently addressed—particularly by temporary staff members who may not be adequately familiar with the residents or their requirements. Reviews highlighted concerns over medication management practices as well; in some cases, families felt unnecessary medications were prescribed instead of employing behavioral strategies tailored to individual needs.

Communication barriers also posed challenges for families trying to stay informed about their loved one's status within Sunrise of Exton. The reviews detailed frustrations regarding how medical information was shared exclusively with designated Powers of Attorney (POA), leaving immediate family members in the dark about hospitalizations or important health updates if they could not reach the POA in time. This lack of communication raised additional concerns about resident care when timely intervention was necessary.

Despite these drawbacks, many families stated that Sunrise of Exton has been preferable compared to other facilities they had encountered previously—particularly those accepting Medicaid—which often fell short in providing adequate care or maintaining hygiene standards. A clean environment helped assuage fears associated with transitioning into assisted living conditions amidst COVID-19 challenges such as lockdowns where residents remained confined to their rooms for extended periods while still receiving meals and care.

In conclusion, while Sunrise of Exton benefits from a compassionate staff known for creating supportive experiences for its residents, significant challenges remain regarding internal communication processes and staffing ratios that impact overall quality of care during crucial times. Families looking into assisted living options would do well to weigh both positive testimonials alongside cautionary notes highlighted within these reviews before making a decision regarding long-term placements for their loved ones.

Located in Exton, Pennsylvania, this area offers a range of amenities that cater to seniors looking for convenience and accessibility. With several cafes nearby such as Stolen Sun and Starbucks, residents can enjoy a relaxing atmosphere for socializing. Restaurants like Chipotle Mexican Grill and Appetites On Main provide diverse dining options, while pharmacies such as Walmart Pharmacy and Rite Aid ensure easy access to medication needs. The proximity to theaters like Movie Tavern Exton and parks like Lionville Park offer opportunities for entertainment and outdoor activities. Additionally, with hospitals like Chester County Hospital and Paoli Hospital nearby, residents can feel secure knowing quality healthcare services are within reach. Places of worship such as St Paul's Episcopal Church and Saint Joseph Church provide spiritual support for those seeking community engagement. Overall, this part of Exton provides a well-rounded environment for seniors considering the area for retirement living.

Cafes

• Stolen Sun (0.3 miles)
• Starbucks (0.7 miles)
• Coffee Cup Restaurant (4.5 miles)
• Giant Cafe (5.3 miles)
• Starbucks (5.4 miles)
• Starbucks (5.5 miles)
• Gemelli - Artisanal Gelato & Dessert Cafe (5.5 miles)

Restaurants

• Chipotle Mexican Grill (0.4 miles)
• Appetites On Main (1 miles)
• On The Border Mexican Grill & Cantina (1.1 miles)
• IHOP (1.5 miles)
• Chick-Fil-A (2.2 miles)
• Chick-Fil-A (3.3 miles)
• Brickside Grille (3.4 miles)

Pharmacies

• Walmart Pharmacy (1.1 miles)
• Rite Aid (2 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (3 miles)
• Wegmans (3 miles)
• CVS Pharmacy (4.2 miles)
• Rite Aid (4.4 miles)

Theaters

• Movie Tavern Exton (1.1 miles)

Transportation

• Exton Station (EXT) (1.3 miles)
• Downingtown Station (DOW) (5 miles)
• Septa Malvern Station (6 miles)
• SEPTA/Amtrak: Paoli Station (7.6 miles)
• SEPTA Thorndale Station (7.8 miles)

Parks

• Lionville Park (1.8 miles)
• Marshall Square Park (5.1 miles)
• Marsh Creek State Park (5.2 miles)
• Stroud Nature Preserve (6 miles)
• Goose Creek Park (8.4 miles)

Physicians

• Brandywine Valley Pain Control Center (1.8 miles)
• Nemours Children's Health (1.9 miles)
• All Star Pediatrics (2.2 miles)
• Family Practice Associates (2.2 miles)
• Chester County Eyecare Associates (2.2 miles)
• Dr D'Urso (2.2 miles)
• Chester Springs Family Practice (3.5 miles)

Places of Worship

• St Paul's Episcopal Church (2.1 miles)
• Saint Joseph Church (5 miles)
• Willistown United Methodist Church (8.7 miles)

Hospitals

• Chester County Hospital (4.8 miles)
• Family Lounge (4.8 miles)
• Paoli Hospital (6.7 miles)
• Phoenixville Hospital (8.4 miles)
• The Center For Wound Healing at Brandywine Hospital (8.8 miles)