Grace Avail at Home LLC

Pros

• The staff is amazing, very caring and supportive.
• They went above and beyond what was expected.
• The office staff is always readily available to answer questions.
• They provided amazing care from the very beginning.
• Their caregivers are extremely thoughtful and thorough.
• One can rest assured that loved ones are well taken care of.

Cons

• The company is the worst.
• They don't pay on time.
• They are irresponsible.
• They do whatever they want.
• They don't raise pay.
• They don't provide vacation time.
• There are no bonuses.
• People should not work there.
• People should not sign up their loved ones to receive services from them.

Review

The set of reviews for this company presents a striking contrast between how people experience working there and how they experience the care they receive. On one hand, there are strong warnings about employment conditions and service practices, while on the other hand, several voices praise the people who work there and the care they provide. Taken together, the impressions reveal a complex picture: some customers or clients feel extremely well supported by the staff, even as some former or prospective employees express serious concerns about compensation, benefits, and workplace policies.

One review in particular erupts with a blunt, cautionary message directed at potential employees and clients alike. The writer warns, "Do not work for this company! They are the worst!" and goes on to describe a pattern of late payments, irresponsibility, and a lack of opportunities for raises, vacation time, or bonuses. The sentiment is urgent and emphatic, urging readers not to join the organization or entrust a loved one to its care. This account frames the company as unreliable in terms of internal administration and compensation, and it also raises alarms about how the organization treats its workers and its clients' families in terms of trust and financial commitments.

Contrasting sharply with that warning, other reviews focus on the character and responsiveness of the staff who interact with clients and their families. The first of these glowingly praising notes starts with admiration for the people on the ground - "Staff is amazing, very caring and supportive." The reviewer emphasizes that the team went "above and beyond what we expected," and they highlight the office staff as being readily available to answer questions. This depiction paints a picture of a responsive, compassionate, and supportive front line that makes a meaningful difference in daily life for families needing care services.

Further, another positive message echoes the same theme of dependable, hands-on care from the outset. The reviewer states there was "Amazing care from the very beginning" and repeats the appreciation for consistent accessibility, noting that the office staff is "always available and wonderful each and every time we need them." The emphasis here is on reliability and warmth from administrative personnel, contributing to a sense of reassurance for families during what can be a stressful period when seeking or managing care.

A third high?praise note centers on the personal character of the people involved. The reviewer describes "such nice people to work with and to have care for your family," underscoring that the caregivers themselves are "extremely thoughtful and thorough." The message is that the caregivers take their responsibilities seriously, with a focus on careful, attentive service. The reviewer ends with strong confidence that their loved ones are "well taken care of," suggesting a high level of trust and peace of mind gained from the care provided.

Taken together, these reviews illustrate a dual reality. On the service side, there is a strong thread of positive feedback about the warmth, diligence, and reliability of the caregivers and the approachability of the office staff. Clients and families express appreciation for caregivers who are not only competent but also genuinely considerate, and for an administrative team that answers questions and remains accessible when support is needed. This creates a compelling image of high-quality, person-centered care that is capable of alleviating the anxieties that often accompany caregiving responsibilities.

At the same time, the stark negative account raises important questions about the organization's internal practices. If the concerns about late payments, irresponsibility, lack of pay raises, vacation time, and bonuses are accurate or representative of someone's experience, they point to serious issues in employee management and administrative policy. These factors can affect morale, stability, and the overall work environment, which in turn can influence the level of care delivered to clients. The juxtaposition of these viewpoints suggests that an organization can excel in direct service delivery and personal interactions while simultaneously facing internal administrative and policy challenges.

For anyone considering engagement with this company - whether as a potential employee or as a client/caregiver for a loved one - the reviews suggest the value of looking at both sides closely. The stories about compassionate, responsive staff and dependable office support are powerful indicators of the level of care one might expect. At the same time, the strongly negative remarks about pay, benefits, and management practices cannot be ignored and warrant direct inquiry. Verifying current policies, confirming payment timelines, and understanding how vacations, raises, and bonuses are handled would be prudent steps. In the end, the experiences described point to a care organization with the potential for excellent, trustworthy service, but with serious questions to resolve regarding employee treatment and internal administration.

Located in Erie, Pennsylvania, this neighborhood offers a convenient and accessible array of amenities for senior living. With the Hamot Heart Institute and various medical practices nearby, residents have easy access to healthcare services. The neighborhood also boasts several hospitals, including UPMC Women's Hospital and Healthsouth. In terms of dining options, there are a variety of restaurants such as Olivers Rooftop and Rum Runners, as well as cafes like Ember + Forge for social gatherings. Additionally, places of worship like Cathedral of St Paul Episcopal provide spiritual support within close proximity. For everyday needs, there are pharmacies like Rite Aid and CVS Pharmacy available. Overall, this area offers a mix of healthcare facilities, dining options, religious institutions, and essential services to support a comfortable and convenient lifestyle for seniors.

Physicians

• Hamot Heart Institute (0 miles)
• Ilin, Vladimir Upmc Northshore Neurology (0.1 miles)
• Anesthesiologists Of Erie (0.2 miles)
• UPMC Hamot PASE Center (0.2 miles)
• Advanced Pain Medicine (0.2 miles)
• Orthopaedic & Sports Medicine of Erie (0.2 miles)
• Hand Microsurgery (0.2 miles)

Hospitals

• UPMC Womens Hospital 5th Floor (0 miles)
• Healthsouth (0.1 miles)
• UPMC Hamot Infusion Center (0.1 miles)
• UPMC Hamot 8 South (0.1 miles)
• UPMC Hamot 7 South (0.1 miles)
• UPMC Hamot Radiology (0.2 miles)
• Saint Vincent Radiology Department (1.6 miles)

Transportation

• Bus Station (0.2 miles)

Restaurants

• Olivers Rooftop (0.2 miles)
• Rum Runners (0.3 miles)
• Bayfront Grille (0.3 miles)
• Pier 6 Rooftop Bayfront (0.4 miles)
• Taco Bell (0.8 miles)
• Little Caesars Pizza (0.8 miles)
• KFC (0.8 miles)

Cafes

• Ember + Forge (0.3 miles)
• Tim Hortons (0.8 miles)
• Fat Lenny s (0.9 miles)

Places of Worship

• Cathedral of St Paul Episcopal (0.5 miles)
• Islamic Association of Erie (1.6 miles)
• Erie United Methodist Alliance (2.1 miles)
• Mount Calvary Catholic Church (2.4 miles)

Pharmacies

• Rite Aid (0.6 miles)
• CVS Pharmacy (0.9 miles)
• Rite Aid (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Rite Aid (1.8 miles)
• QoL Meds (2.5 miles)

Parks

• Liberty Park (1.1 miles)
• Roger Young Park (2.4 miles)
• Chautauqua Park (2.5 miles)