Elmwood Gardens Of Presbyterian Senior Care

Pros

• The staff were very friendly and the rooms were clean.
• The staff and residents were kind, sweet, and welcoming.
• Caregivers were wonderful and the people they met were great.
• Latrice, the day-shift nurse, is awesome, always on the ball, and compassionate.
• The level of care and attention made the family feel relieved and happy that their loved one was cared for so kindly.
• The facility was quaint, very clean, and friendly and accommodating.
• Beth, the social worker, was wonderful.

Cons

• Poor communication was reported, with social workers not returning calls after messages were left.
• The facility was described as horrible, with a friend's father reportedly mistreated and neglected.
• Food portions were small for a diabetic resident, and nursing response was slow, with cookies given instead.
• A roommate tested positive for COVID and was not removed from the room for six days, prompting health department involvement.
• Family members were not informed promptly about Medicare dates and test results, and the patient was shipped to the hospital soon after the results were known.
• A doctor allegedly never assessed the patient, did not provide pain medication, and told the family to find another facility before relocating the patient.

Review

The reviews paint a picture of a facility in Erie that many people find welcoming and clean, but with a wide range of experiences that can swing from highly positive to deeply troubling. Several reviewers emphasize that the staff, overall, are friendly, accommodating, and compassionate. They point to the way the facility handles transitions from hospital to home and appreciate the warm, people-centric vibe that seems to permeate the halls. One reviewer notes that the staff were "very friendly and rooms are clean," and another describes the place as "quaint and very clean," with a sense of being well welcomed by the residents and the community there. For families who live far away - New York State residents who cannot commute to Erie every day - the consistency of this warmth and the effort to be accommodating feel especially meaningful.

Beyond atmosphere, a number of comments highlight specific positive experiences with individual caregivers and staff members. A recurring appreciation goes to the personal dedication of day-to-day caregivers, with praise for a nurse named Latrice who works the day shift and is described as "awesome," always on the ball, and evidently passionate about her job. In addition, a reviewer singles out a social worker named Beth as "wonderful," noting that she provides the kind of support that makes a difference in a challenging transition. The commendations aren't limited to a single person; several reviewers mention that the employees collectively were "wonderful" and that the overall care felt caring and attentive. One anecdote about a relative's experience underlines the idea that some staff members genuinely stand out for their kindness, compassion, and dedication, especially during difficult health episodes and transitions.

However, the overwhelmingly mixed sentiment cannot be ignored. A number of reviewers describe experiences that raise serious concerns about safety, treatment, and overall quality of care. One reviewer warns prospective families with a strong negative assessment: "Horrible rehab facility! Friends father was mistreated and neglected," and urges others to reconsider if they are planning to place a loved one there. The language is stark, and the risk the reviewer perceives - mistreated patients and neglected needs - is presented as a decisive red flag for anyone evaluating the facility. Another account reinforces this fear factor with a sobering charge about mistreatment and neglect, underscoring the emotional toll such experiences can inflict on families.

There are also specific criticisms about basic day-to-day care and responsiveness. One family describes a disappointing situation during the Christmas period: their loved one, who has diabetes, received food with unmapped portions that left her hungry, despite a nurse call and a reported request for help. The reviewer asserts that only cookies were provided in response to a critical moment, implying a mismatch between dietary needs and the care delivered. This same reviewer notes that in past visits the facility had earned trust and a favorable impression, suggesting that the experience can degrade significantly over time.

Communication gaps and administrative snags appear as a recurring motif. Several posts report persistent trouble getting in touch with the social worker or receiving timely updates, with calls and messages left unreturned. For families who live far away, such lapses can be particularly stressful, especially when there is a need for timely decisions or rapid changes in care plans. There is also a troubling account about Medicare-related timing and test results: a loved one's Medicare dates were reportedly nearing expiration, and there was no clear plan or timely communication about what would happen next; a testing order was placed, but results only surfaced after a lengthy delay, followed by a rapid hospital transfer once the information was obtained. This combination of unclear planning, delayed test results, and sudden hospitalization contributes to a perception of disorganization and insufficient proactive management.

The health and safety dimension is further complicated by a COVID-related concern. One reviewer describes their aunt sharing a room with a roommate who tested positive for COVID, noting that she would not be removed from the room for six days despite public health concerns and after intervention by the Erie County Health Department. The reviewer emphasizes the potential danger in such a delay, urging families not to risk their loved ones' safety in such circumstances. This account adds to the impression that some situations were not handled with the urgency or transparency families expect in a rehab setting.

There are glimmers of genuinely positive outcomes amid the negative reports. Accounts of relatives who felt cared for, or who noticed that staff went above and beyond in difficult moments, suggest that when the facility functions well, loved ones receive high-quality, compassionate attention. A reviewer notes that their grandfather's day-to-day care left him feeling relieved and happy that he was cared for so kindly, and another recounts a family member finding comfort in the care provided during a challenging period. The balance of these experiences - between heartfelt, attentive care and troubling gaps in safety, communication, and consistency - appears to define the facility's reputation in these reviews.

Lastly, there are stark corrective opinions about medical oversight and physician interactions. One account describes a physician, referred to as Shields, as the "Worst Dr ever," claiming he never assessed the patient and did not provide pain medication. The patient's family member confronted him, and the doctor reportedly responded by telling them to "find another place," after which the patient was relocated to a different facility. This particular review adds a layer of distrust toward medical oversight at the Erie facility, contrasting sharply with the more favorable patient-caregiver interactions highlighted elsewhere.

In sum, the Erie rehab facility emerges from these reviews as a place of contrast. For some families, the environment feels welcoming, the staff supportive, and the care attentive, especially when it comes to compassionate interactions from nurses and social workers, and the general cleanliness and homely atmosphere. For others, serious concerns about mistreatment, communication failures, delays in test results and doctor responsiveness, dietary missteps, and safety lapses cast a long shadow. The range of experiences - sometimes within the same family or the same patient's journey - suggests that outcomes at this facility can depend heavily on specific staff, particular days, and the speed and quality of administrative and clinical responses. Families considering this facility would do well to weigh both the positive, human-centered episodes and the troubling, systemic gaps highlighted in these reviews, and to seek direct, timely communication with social workers, clinicians, and administration to ensure alignment of expectations and the safety of their loved ones.

This part of Erie, Pennsylvania, offers a convenient and well-equipped neighborhood for senior living. With several pharmacies located within close proximity, residents have easy access to essential medications and healthcare services. The area also boasts a variety of dining options, ranging from casual cafes to sit-down restaurants, providing plenty of choices for meals out. Nearby physician offices ensure that medical care is easily accessible, with specialized practices such as arthritis treatment and pediatric care available. Additionally, the presence of parks and hospitals nearby offers both recreational opportunities and peace of mind in case of emergency medical needs. Plus, places of worship are within reach for spiritual support and community involvement. Overall, this neighborhood provides a well-rounded environment for seniors looking for convenience, amenities, and healthcare services in Erie.

Pharmacies

• QoL Meds (0.1 miles)
• Top's Markets (0.2 miles)
• CVS Pharmacy (0.3 miles)
• Rite Aid (0.9 miles)
• Top's Markets (0.9 miles)
• Tops Pharmacy (0.9 miles)
• Walgreens (1 miles)

Restaurants

• Shawarma King (0.3 miles)
• Coachs Sports Bar And (0.7 miles)
• Panos' Restaurant (0.7 miles)
• McGarrey's Oakwood Cafe (0.8 miles)
• Little Caesars Pizza (0.9 miles)
• Whippy Dip (1.1 miles)
• McDonald's (1.1 miles)

Physicians

• Arthritis Associates of Erie (0.7 miles)
• Port Erie Family Medicine (1 miles)
• Allegheny Pediatrics (1 miles)
• ENT of NW PA (1 miles)
• Adagio Health (1 miles)
• Plaza 18 Medical Center (1 miles)
• Summit Family Practice - Primary Care (1.1 miles)

Cafes

• Panera Bread (1 miles)
• Starbucks (1.6 miles)
• Fat Lenny s (1.6 miles)
• Tim Hortons (2.1 miles)

Parks

• Victory Park (1.1 miles)
• Liberty Park (2 miles)

Hospitals

• St Vincent Women's Diagnostic (1.2 miles)
• Saint Vincent Radiology Department (1.3 miles)
• Saint Vincent Labor and Delivery (1.3 miles)
• Saint Vincent Health Center (1.3 miles)
• St Vincent Wound Clinic (1.4 miles)
• Millcreek Community Hospital (1.9 miles)
• Erie VA Medical Center (1.9 miles)

Places of Worship

• Islamic Association of Erie (1.8 miles)
• Cathedral of St Paul Episcopal (2 miles)