771 East Columbus Avenue, Corry, PA 16407
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Two very different experiences shape the impression left by this organization, spanning a lawncare season and a hospice stay, that together create a strongly negative overall view even as some individuals within the staff are noted in a more positive light. On one front, the family handled lawncare for the 2023 season, but the business side of things devolved into a frustrating dead end: the invoice went unanswered and the management was described as poor, with a clear stance of not recommending any engagement with Corry Cambridge or any branch of the organization. The sense conveyed is that the billing and administrative side is unresponsive and unreliable, leaving the client with nothing but disappointment and a firm warning against doing business with the company.
The hospice chapter is described in even more troubling terms. The narrator's mother received hospice care at the facility, and there was an expectation set by staff that if hospice services were needed, an on-call nurse would be only about five minutes away. The sequence that followed was characterized by miscommunication and misalignment of responsibilities. When the front desk called the on-call nurse, the nurse was told by a supervisor over the phone that she should go home. The nurse affirmed that she was qualified to administer pain meds, yet she was instructed to leave before arriving. The caller suggests the front desk should not have involved that nurse at all, given the directive to return home. As a consequence, the mother had to wait for the designated nurse to be summoned, prepare herself by getting dressed, warming the car in winter, and even dealing with iced windows before that nurse would arrive. This delay extended to nearly an hour before the "correct" nurse arrived to relieve the patient's pain, a length of time that the writer frames as both unnecessary and intolerable.
The narrative underscores another serious systemic flaw: the night shift's lack of reliable responsiveness. The reviewer reports that the night staff did not stay within hearing distance of the alarm, instead spending time in the lounge watching TV. In moments when help was needed, the caller repeatedly rang for assistance and ultimately had to leave the mother unattended to physically fetch someone who was otherwise engaged with the TV. The same pattern repeats in the critical moment when the mother passed, indicating a repeated failure to respond promptly during night hours. The overall implication is a dangerous lapse in patient safety and a neglect of timely intervention when it mattered most.
A further pointed critique targets the supervisory decisions that allowed these failures to occur. The reviewer singles out a supervisor who sent a nurse home because the nurse's orders were not followed, arguing that this level of action would warrant termination. This suggestion frames the supervisory decision as the root cause of a cascade of problems, portraying it as a misstep that directly harmed patient care. The sentiment is that accountability should be applied at the supervisory level for failing to align procedures with the needs of the patient and family during a time of acute vulnerability.
Despite the troubling administration and protocol issues, the reviewer does acknowledge positive aspects within the care team. The nurses themselves are described as absolutely wonderful, caring, and thoughtful - clear testimony to the compassion and professionalism of individual caregivers who were delivering bedside care under difficult circumstances. Their bedside manner is praised in contrast to the organizational failures that compromised the patient's comfort and safety. In addition to this, the administration at the facility is praised as "amazing," suggesting that leadership and management may be capable and even exceptional in some contexts, even if the hospice program as a whole fell short in critical moments.
Overall, the account presents a stark indictment of how administrative processes and supervisory decisions interfered with what should have been compassionate, timely hospice care. The experience leaves the family with a strong warning against using hospice services at this facility, due to perceived systemic flaws that hindered urgent patient needs and jeopardized comfort and safety. At the same time, it recognizes the humanity and dedication of the frontline nurses and the competence of the administrator, suggesting that the core caregiving talent exists even as the surrounding systems fail to support it adequately.
Colonial Terrace Home For Senior Citizens in Corry, PA is a delightful assisted living community that offers a comfortable and supportive environment for senior citizens. With its range of amenities and care services, residents can enjoy a fulfilling and independent lifestyle while receiving the assistance they may need.
The community provides fully furnished accommodations with cable or satellite TV, telephone access, and Wi-Fi/high-speed internet connection to keep residents connected with their loved ones. The dining room offers restaurant-style dining with special dietary restrictions taken into consideration. Additionally, there is a small library where residents can unwind with a good book.
Care services at Colonial Terrace include 24-hour supervision to ensure the safety and wellbeing of all residents. Assistance is provided for activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their required medications on time. A mental wellness program is also available to support the emotional needs of the residents.
Residents at Colonial Terrace have plenty of opportunities to engage in social activities through resident-run activities and scheduled daily activities organized by the staff. This enables them to form friendships and pursue their interests within a vibrant community setting.
The location of Colonial Terrace offers convenient access to various amenities nearby. There are cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals located in close proximity.
With its cozy environment, dedicated care services, variety of amenities, and convenient location near essential facilities, Colonial Terrace Home For Senior Citizens provides an ideal choice for seniors seeking an assisted living community that prioritizes their comfort and well-being.
Colonial Terrace Home For Senior Citizens is located at 771 East Columbus Avenue, Corry, PA 16407 in Warren County, Pennsylvania
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