New Seasons Assisted Living

Pros

• The reviewers describe New Seasons at New Britain as a really nice place to live with friendly, welcoming residents.
• The staff are professional, caring, and always willing to help.
• Caregivers are patient and kind.
• The apartments are cozy and accommodate residents' furnishings.
• Transportation is available, with trips to stores, restaurants, casinos, and medical appointments.
• The community offers many activities, helping residents make new friends and feel like part of a big family.
• The food is excellent, with homemade soups and a set menu option; dining staff are friendly.
• The facility is clean, well maintained, with bright and cheery decor.
• Nurses, therapists, and aides are top-notch, dedicated, and provide high-quality, personalized care.
• Families feel supported and grateful for the staff's dedication, often noting they go above and beyond.

Cons

• The reviewer reported that their father complained about the food constantly and described it as very bad.
• The reviewer claimed that seniors had to sit through a sermon about independence and slavery before being served ice cream, calling Pennsylvania "past doomed."
• The reviewer stated, "If you're a real American and a Republican don't put any human in this place."

Review

New Seasons at New Britain is described by residents and their families as a warm, inviting place that feels more like a close-knit community than a senior living facility. From the moment you walk in, the impression is a bright, small-scale atmosphere where people know one another by name and where staff greet you with genuine warmth. Guests emphasize that the building's size and layout contribute to a sense of coziness, and many note that the apartments accommodate a good amount of furniture while remaining comfortably livable. Transportation is consistently highlighted as a practical and welcoming amenity, with trips arranged to stores, restaurants, casinos, and medical appointments, ensuring that residents can stay engaged with the community and maintain independence.

The quality of care stands out across the board in these stories. Families repeatedly describe the staff as professional, caring, patient, and endlessly willing to help. The nurses, aides, therapists, and other team members are praised for their consistency and attentiveness, with many remarks about how every level of staff - from the director to maintenance - contributes to a supportive environment. Several reviewers use superlatives, noting that the facility is clean and well maintained, and that the caregiving team truly goes above and beyond, especially during difficult times. The sentiment that the staff feels like an extended family runs through multiple accounts, underscoring a sense of trust and dependability that families rely on when making care decisions.

Therapeutic care and clinical support receive particular emphasis. Several reviews recount experiences with in-house physical therapy, nursing care, and related services that feel individualized and compassionate. Families describe therapists who are kind, patient, and persistent in helping residents achieve their goals, and they express gratitude for the way those efforts are integrated into daily life at the community. This level of care is noted as a relief during transitions from rehab to assisted living, and families often highlight how the staff's steadiness provides reassurance during challenging health moments. The care team's dedication is frequently framed as a blessing to both residents and their loved ones.

Moving into New Seasons often involves a clear, positive first impression of leadership and approach. A number of reviewers recount being greeted by a friendly director and a cohesive team, with attendees appreciating the professional and upbeat atmosphere right from the first visit. The dining experience is woven into these accounts as well: residents praise homemade soups and consistent set menus, with the sense that meals are thoughtfully prepared and enjoyed by all. Video calls with loved ones - facilitated by thoughtful staff - are cited as meaningful connections that help families stay engaged even from afar. Activities and social programming are described as robust, with a dedicated activities director and a thriving, sociable culture that helps residents forge new friendships and feel part of a larger family.

Several testimonies emphasize the sense of stability and ongoing support as a resident's needs evolve. One family notes that their mother's level of care has increased over nearly two years, yet they consistently feel respected and well cared for, with staff meeting each new challenge with smiles and responsiveness. Other stories recount how quickly staff can mobilize to meet urgent moving-in needs or to organize help for a family navigating care from abroad. In these moments, the staff's ability to adapt, provide clear information, and reassure families appears repeatedly as a standout feature of New Seasons.

The communal life at New Seasons is frequently described as busy and engaging, with a depth of appreciation for the people who make it work. Several accounts highlight specific staff members by name - such as Frank, Christina, Sandy, Paul, and David - who are remembered for their hands-on support, problem-solving, and willingness to go the extra mile. Families commend the front desk team for friendliness and efficiency, the dining staff for consistently good meals, and the housekeeping team for keeping apartments and common areas sparkling. The maintenance team is praised for practical know-how and a readiness to fix issues promptly. Taken together, these elements paint a picture of a thriving, well-cared-for community where residents can socialize, participate in activities, and feel secure.

Among the more personal narratives is a family's gratitude for how New Seasons facilitated a smooth transition during a difficult period. In one memorable case, staff helped move a parent quickly after rehab, managed communications across a family spread across long distances, organized a video-call connection, and continued to support both the resident and the family as they adjusted to the new routine. In another portrait, a reviewer speaks highly of a father's two-month stay for therapy and care, noting the positive impact of tailored physical therapy, attentive staff, and a welcoming environment that encouraged meals, socialization, and goal attainment. Even in a single negative note about food, reviewers acknowledge that experiences can vary and emphasize that the overall atmosphere remains one of care and community.

A few voices offer a more pointed critique, reflecting the imperfect realities that can arise in any large living community. One reviewer described a period when the food did not meet expectations, and another mentioned a controversial experience involving a sermon about independence and slavery before serving ice cream. These remarks stand in contrast to the overwhelmingly positive experiences, reminding readers that, like any senior living community, individual experiences can vary. Yet even within these critiques, the overarching theme is resilience and ongoing commitment: residents and families recognize a facility that continuously strives to improve, respond to concerns, and maintain a supportive, welcoming environment.

Taken as a whole, the stories from New Seasons at New Britain describe a community that many families come to rely on for stability, care, and companionship. From the bright, home-like atmosphere and strong staff relationships to the dependable transportation, personalized care, and engaging activities, the impressions are consistently favorable. The testimonials celebrate a place where residents feel safe, valued, and connected - where a shared sense of purpose and everyday moments of kindness create a genuine sense of belonging. For families seeking assisted living that blends professional care with a warm, community-centered experience, New Seasons at New Britain emerges as a compelling option, marked by dedication, a lively social fabric, and a genuine commitment to residents and their loved ones.

Restaurants

• Blue Bell Inn (0.1 miles)
• Miller's Ale House (2.7 miles)
• Chick-Fil-A (2.9 miles)
• McDonald's (4.4 miles)
• Brick & Barrel (4.7 miles)
• Chick-Fil-A (6 miles)
• The Metropolitan (6.1 miles)

Pharmacies

• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.1 miles)
• Rite Aid (3.4 miles)

Transportation

• Ambler Station (2.1 miles)
• Stenton Station (7.8 miles)
• SEPTA Jenkintown-Wyncote Station (7.9 miles)
• Septa: Radnor Station (8.3 miles)

Cafes

• Backyard Beans Coffee (2.2 miles)
• Starbucks (2.8 miles)
• Panera Bread (7.6 miles)
• Nordstrom Ebar Artisan Coffee (8.2 miles)
• Starbucks (8.8 miles)

Theaters

• AMC Plymouth Meeting Mall 12 (2.8 miles)
• AMC 309 Cinema 9 (4.3 miles)
• Regal Warrington Crossing Screenx, 4Dx, Imax & RPX (7.7 miles)
• Regal UA King Of Prussia 4DX, IMAX & RPX (8.2 miles)

Parks

• Stony Creek Sports Park (2.9 miles)
• Homested Park (4.9 miles)
• Windlestrae Park (6.7 miles)
• Valley Forge National Historical Park (9.1 miles)
• School Road Park (9.1 miles)

Physicians

• Mid Atlantic Retina (3.4 miles)
• AMS Cardiology (6.3 miles)
• Center for Total Women's Health - Lansdale (6.8 miles)
• Schwarz Dermatology (6.9 miles)
• Main Line Spine (7.1 miles)
• Detweiler Family Medicine (7.4 miles)
• Otolaryngology Plastic Surgery Associates (7.5 miles)

Hospitals

• Chestnut Hill Emergency Room (5.7 miles)
• Jefferson Lansdale Hospital (6.7 miles)
• Universal Health Services (7.6 miles)
• Abington Hospital, Widener Building (7.9 miles)
• Abington Memorial Hospital (7.9 miles)

Places of Worship

• Mary Mother of the Redeemer (7.1 miles)