Griswold Home Care - Lehigh Valley, PA in Allentown, PA

Pros

• Griswold's Bethlehem office was amazing.
• They matched her mom with an aide who was perfect.
• The process of hiring Griswold was easy and seamless.
• Her aide was tenderhearted, compassionate, friendly, and fun to be around.
• Griswold's professionalism and ability to meet clients' needs make them highly recommended.
• Deysha and Vivian were praised for their outstanding work.
• The staff were respectful and gracious toward both parents.
• Griswold provides a great experience.
• Alyssa's involvement reinforced that Griswold was the right choice.
• Griswold expedited the intake and ensured the best care.
• Griswold is highly recommended for elderly/family care.
• The team goes above and beyond; their compassion is heartwarming.

Cons

• The reviewer describes the experience as horrible and warns others to be wary of the company.
• The family felt misled by Griswold's assurances of qualified caregivers, noting the first aide allegedly mishandled care by dropping the wife, yelling at her, and leaving breakfast to their autistic son.
• The family states the second caregiver arrived daily smelling like marijuana, required training on transfers, admitted inappropriate behaviors, and spent most of the time on his phone.
• The staff were said to have poor communication and no back?up aides, forcing the family to rush home to administer crucial meds.
• They were promised four days of reimbursement by administrator Amy, but no payment was received after a month.
• The aides were described as below par and ill?equipped to care for non?ambulatory clients, needing constant supervision.
• A caregiver team was criticized for not speaking English and not appearing to want to work, with a final note that they would not use Griswold again.
• There was no resolution four months later despite involvement of the police.

Review

Griswold Home Care in the Lehigh Valley is best suited for families who want dependable, at-home support that can adapt to fluctuating care needs, from post-hospital recovery and respite for a primary caregiver to ongoing companionship for an aging loved one. The strongest fit is for those who value rapid intake, careful caregiver matching, and a hands-on office team that can coordinate care across a range of scenarios - whether a client needs intermittent help or a steady rhythm of daily tasks, with an eye toward preserving independence at home. The agency earns its keep when a family must secure skilled, compassionate support quickly and maintain open lines of communication with a knowledgeable point of contact.

Those who may want to consider alternatives include families seeking ironclad 24/7 coverage with no degree of variability, or clients who require highly specialized medical supervision beyond what in-home aides typically provide. Some reviews point to gaps in consistency and back-up coverage, and at least one report underscores significant reliability concerns, including delayed reimbursements and care interruptions. If a loved one is non-ambulatory or requires intensive, highly supervised care with strict oversight, or if language barriers and precise staffing needs (such as bilingual aides) are non-negotiable, it may be prudent to compare options that emphasize ongoing nursing supervision or guaranteed staffing reliability.

On the positive side, the core strengths of Griswold LV are vividly evident in the care experience most families report. The intake process is fast and personable, with front-line staff like Deysha delivering clear guidance and moving quickly to match a client to a compatible aide. Caregivers repeatedly earn praise for warmth, patience, and everyday competence - tasks such as bathing, meal prep, and social engagement are handled with a human touch that many families say restores a sense of normalcy. The office team - Alyssa, Amy, and others - provides steady communication, helps navigate approvals (including VA benefits for veterans), and coordinates schedules so families can plan with confidence. The result is not merely help with tasks but a partnership that relieves caregiver burnout and brings genuine peace of mind.

However, not all reviews align with the rosy picture. The most serious red flag centers on reliability and fit: a few instances describe caregivers who were not well-matched or who fell short of expectations, with concerns about back-up coverage and communication gaps when schedules shifted or problems arose. In one case, a caregiver's performance and conduct, coupled with delays in reimbursement, led a family to question the agency's overall reliability. Another note highlighted a caregiver pool that seemed insufficiently prepared for non-ambulatory care, underscoring that skill depth can vary between assignments. Such experiences matter, and they should prompt families to lock in clear care plans, confirm backup options, and insist on direct, ongoing communication with a dedicated office contact.

The way these strengths and weaknesses balance out is decisive. When Griswold's strengths - rapid intake, thoughtful caregiver matching, compassionate hands-on care, and proactive office support - are paired with clear expectations, solid back-up coverage, and a defined care plan, the service becomes a robust, practical backbone for home-based care. The presence of veteran-focused navigation, reliable caregiver personalities, and a track record of care teams that feel like true partners helps offset occasional missteps or mismatches. Families should actively steward the relationship: specify the primary caregiver, request reliable back-up shifts, and demand timely updates and issue-resolution channels to keep care aligned with evolving needs.

For families weighing Griswold LV, the practical marching orders are straightforward. Begin with a precise care plan that outlines daily routines, medical supports, and the level of oversight required. Request a dedicated coordinator and a named back-up caregiver to minimize disruption if a schedule changes. Verify the caregiver's experience with the client's specific conditions, especially if non-ambulatory needs are present, and confirm language and cultural preferences up front. Leverage the VA benefits pathway when relevant, and probe pricing structures and reimbursement timelines before committing. If these checks align with the family's expectations, Griswold Home Care offers a compelling, compassionate option that can keep a loved one safely at home with dignity and real human connection.

This area of Allentown, Pennsylvania offers a convenient and accessible location for seniors looking to settle down. With various places of worship nearby, including St Peter's Preschool and City Limits Assembly of God, residents can easily foster their spiritual well-being. The proximity to physicians such as St. Luke's Valley Family Practice and Neurosurgical Associates-Lvpg ensures easy access to medical care. Additionally, the abundance of restaurants like Copperhead Grille and Five Guys Burgers & Fries provide options for dining out. Pharmacies such as Rite Aid and Walgreens are also within reach for medication needs. The area is also served by reliable transportation options with Lehigh Valley International Airport just 2.1 miles away. Overall, this part of Allentown offers a diverse range of amenities that cater to the needs of seniors in search of a vibrant community with essential services within close reach.

Places of Worship

• St Peter's Preschool (0 miles)
• City Limits Assembly of God (1.9 miles)
• Dubbs Memorial Ucc (2.5 miles)
• Christ Lutheran Church (3.4 miles)

Physicians

• St. Luke's Valley Family Practice (0.4 miles)
• Jafri, Zehra Abw Saint Lukes Pediatric Associates (1.1 miles)
• Neurosurgical Associates-Lvpg (1.7 miles)
• St Lukes Emergency Care Specialist - John C Pretosh Do (1.9 miles)
• Orthopaedic Associates of Bethlehem & Easton (1.9 miles)
• Doctors' Pavilion at St Luke's University Hospital – Bethlehem Campus (2 miles)
• Coordinated Health (2 miles)

Restaurants

• McDonald's (0.5 miles)
• Copperhead Grille (1.1 miles)
• Waffle House (1.1 miles)
• Sonic Drive-In (1.1 miles)
• MOD Pizza (1.3 miles)
• Five Guys Burgers & Fries (1.4 miles)
• Bethlehem Diner (1.4 miles)

Pharmacies

• Rite Aid (0.7 miles)
• Ritter Pharmacy (1.2 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.8 miles)

Hospitals

• Muhlenberg Hospital Center (1.9 miles)
• St Lukes Hospital Human Resources Department (2 miles)
• Singh Sandeep MD - Good Shepherd Rehab Hospital (2.8 miles)
• Diagnostic Care Center (3.8 miles)
• Lehigh Valley Hospital (3.8 miles)
• St Luke's Hospital (3.9 miles)
• St Luke's Radiology/X-Ray-Allentown Campus (3.9 miles)

Transportation

• Lehigh Valley International Airport (ABE) (2.1 miles)
• Trans Bridge Bus Stop - Lehigh Valley International Airport (2.2 miles)

Cafes

• Saxbys Coffee (2.6 miles)
• Panera Bread (3.9 miles)

Theaters

• AMC Center Valley 16 (4.3 miles)