Age In Place - Lehigh/Northampton Region

Pros

• The agency had two caregivers who provided really good service.
• There is a strong desire for effective communication and better management response to client concerns.
• The reviewer took proactive steps by filing a complaint, indicating a commitment to improving the situation.
• The experience underscored the importance of quality care in home services.

Cons

• The agency provided horrible treatment to the family member in their care.
• The office staff demonstrated a lack of responsiveness to client concerns and questions.
• Most caregivers were deemed inadequate, with only two being considered acceptable.
• The review expresses strong dissatisfaction with the overall quality of care and service provided by the agency.
• There was a significant lack of communication throughout the process, leading to frustration and disappointment.
• The experience resulted in the need for the reviewer to file a formal complaint against the agency.

Review

The reviews regarding Age In Place home care service are overwhelmingly negative, highlighting a series of alarming issues that prospective clients should consider before engaging their services. Many individuals who have utilized this agency’s offerings express profound dissatisfaction with the level of care provided, contributing to an overall impression that this agency is untrustworthy and poorly managed. The sentiment among reviewers indicates not just a few isolated incidents but a systemic failure that can have severe consequences for families relying on proper home care.

The primary complaint centers around the quality of caregivers dispatched by the agency. Reviewers report that most caregivers displayed subpar professionalism and competency, with some families describing their loved ones as having suffered through “some of the worst treatment ever.” This description is particularly striking, as it suggests an alarming disregard for the well-being and dignity of those entrusted to their care. While there were mentions of two caregivers who stood out positively amidst the sea of criticism, such isolated cases are not enough to instill confidence in potential clients about the overall capability or reliability of the caregiving staff employed by Age In Place.

An equally troubling issue raised in these reviews concerns communication—or rather, the glaring lack thereof. Family members expressed frustration over unanswered questions and unresolved concerns. Normally, one would expect management to reach out in response to client inquiries, especially when those inquiries involve serious issues regarding care quality. Yet many reviewers claimed they never received any callbacks or support from management at Age In Place. This absence of engagement raises significant red flags about the agency's commitment to customer service and accountability.

Furthermore, the experiences shared reflect a sense of abandonment felt by families during times when they required assistance most desperately. When caring for a family member who may be vulnerable or in need requires partnership and trust between clients and service providers, Age In Place appears to fall short dramatically in fostering such relationships. The reviews suggest that clients were left feeling stranded without adequate support systems—an unacceptable reality for any caregiving agency tasked with ensuring comfort and safety for its charges.

The cumulative distress expressed among reviewers ultimately compelled some to escalate their grievances—filing formal complaints against Age In Place due to their inadequate service provision. Such actions underline both individual suffering and broader dissatisfaction with how seriously this agency seems to take its responsibilities towards those in its charge. Filing complaints often serves as a last resort for families who feel unheard; it signifies deep disappointment not only with direct services rendered but also reflects frustration with administrative processes designed ostensibly to protect client interests.

In conclusion, given the multitude of negative experiences reported by users of Age In Place home care service, it becomes evident why these reviewers strongly advise others against utilizing their services. The lack of reliable communication from management coupled with poor caregiver performance creates an unsettling picture for anyone considering this agency for themselves or loved ones. Prospective clients are urged to seek other options where trustworthiness and compassionate care are prioritized—qualities deemed fundamental when dealing with those requiring tender loving assistance at home.

Located in Allentown, Pennsylvania, this neighborhood offers a variety of amenities suitable for seniors looking to settle down. With several hospitals and physicians in close proximity, residents can easily access medical care. Places of worship such as Christ Lutheran Church and St Thomas More Catholic Church provide opportunities for spiritual fulfillment. The neighborhood also offers a range of dining options including Union and Finch, Ritz Barbecue, and Cali Burrito. Additionally, pharmacies like CVS and Walgreens are conveniently located for medication needs. For leisure activities, Cedar Creek Park is just a short drive away while theaters like AMC Center Valley 16 offer entertainment options. Overall, this neighborhood provides a mix of essential services and recreational facilities that would be appealing to seniors looking for a comfortable and convenient living environment.

Hospitals

• Singh Sandeep MD - Good Shepherd Rehab Hospital (0.6 miles)
• St Luke's Hospital (0.9 miles)
• St Luke's Radiology/X-Ray-Allentown Campus (1 miles)
• Diagnostic Care Center (1.2 miles)
• Lehigh Valley Hospital (1.2 miles)
• Lehigh Valley Hospital - Mother/Baby Unit (3.1 miles)
• Open Heart Unit (3.1 miles)

Places of Worship

• Christ Lutheran Church (0.6 miles)
• Dubbs Memorial Ucc (1.4 miles)
• City Limits Assembly of God (1.5 miles)
• St Thomas More Catholic Church (2.3 miles)
• St Peter's Preschool (3.3 miles)

Restaurants

• Union and Finch (0.7 miles)
• Sunrise Diner (0.9 miles)
• Ritz Barbecue (1.2 miles)
• Hamilton Family Restaurant (1.3 miles)
• Yocco's Hot Dog King (1.4 miles)
• Cali Burrito (1.4 miles)
• Popeyes Louisiana Kitchen (2 miles)

Pharmacies

• CVS Pharmacy (1.2 miles)
• Walter's Pharmacy (1.2 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.3 miles)
• Rite Aid (1.4 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.5 miles)

Physicians

• Smita V. Deshpande, MD (1.2 miles)
• Howard J Kushnick (1.2 miles)
• Lehigh Valley Hosp-Radiology (1.2 miles)
• Lehigh Ob-Gyn (1.2 miles)
• ABC Pediatrics (1.2 miles)
• St. Luke's Emaus Avenue Family Practice (1.5 miles)
• Allen Town Ear Nose & Throat (2.2 miles)

Cafes

• Starbucks (2.6 miles)
• Starbucks (3.7 miles)
• Panera Bread (3.8 miles)

Parks

• Cedar Creek Park (3.3 miles)

Theaters

• AMC Center Valley 16 (4.1 miles)