513 Lehigh Street, Allentown, PA 18103
For more information about senior living options: (866) 208-4318
Overall Review of Salisbury Behavioral Health Personal Care Home Of Lehigh Co
Cons
The staff are extremely rude and unprofessional.- They speak horribly to family members who call.
- They hire staff who have a poor understanding of the type of care that the individuals in the home need.
- They ridicule the poor souls that they are supposed to be helping.
- There is a complete lack of compassion and care.
- It is an awful place.
Review
This community is not well-suited for any family seeking dignified, professional care. The clearest takeaway from the available feedback is a consistent pattern of rude, unprofessional behavior from staff and a culture that treats family inquiries with hostility rather than collaboration. The only conceivable scenario where it might be considered is when no other licensed personal care option is accessible in the Allentown area and the family is prepared to tolerate persistent disrespect as the price of placement. In practical terms, that means accepting staff who speak to relatives without courtesy and a care environment where compassion appears to be in consistently short supply.
Those evaluating alternatives should prioritize facilities with strong, demonstrable track records of respectful communication, trained caregivers, and person-centered care plans. Families who place a premium on staff who understand the needs of residents, respond promptly to concerns, and maintain a constructive tone with both residents and relatives will find better options elsewhere. Reviewers consistently underline the importance of how questions are answered, how concerns are handled, and how care teams coordinate with families; any option lacking in these areas warrants a firm comparison against other local choices.
There are essentially no positives documented in the feedback that would meaningfully offset the major drawbacks. If any potential benefit is imagined, it would have to be weighed against repeated reports of hostility, miscommunication, and a perceived lack of empathy toward residents. Without explicit advantages to counterbalance the evident behavior problems, the negative aspects dominate the decision-making calculus. The absence of praise or measurable strengths makes the risk-to-benefit balance unfavorable for almost any senior who values dignity and safe, compassionate care.
The most troubling cons center on staff conduct and care understanding. Rude and unprofessional interactions with families undermine trust and can hinder important conversations about medical needs, medications, and daily routines. A staff culture that ridicules residents or treats their needs as a burden directly threatens the resident’s emotional well-being and can precipitate fear, withdrawal, or noncompliance. When caregivers demonstrate a poor grasp of the types of care required, the likelihood of mistakes or mismatched routines rises. In senior care, such dynamics are not merely uncomfortable; they are potential safety and health risks.
Given these observations, there is little to justify delaying a search for alternatives. The cons overwhelmingly outweigh any unsubstantiated pros, and the pattern described points to ongoing risk rather than improvement. Families should be prepared to conduct thorough, in-person evaluations, asking to meet with the administrator and frontline staff, requesting to observe a typical shift, and probing any claims of specialized training. It is essential to verify the facility’s complaint resolution process and to check external licensing records for staffing stability and compliance history. If comfort, respect, and reliable communication are nonnegotiables, move decisively toward stronger options.
20 resident community capacity
Assisted Living
Board and Care Home
Respite Care
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Lehigh Valley International (4 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Friendly, helpful staff with a strong reputation and high-quality meals.
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