At Home Senior Solutions in Medford, OR

Pros

• Jackie from the Medford office ensures everything is taken care of for Dennis Koumoungis and his family; she's like family and amazing.
• Antonieta provides excellent, professional, kind, and compassionate care.
• AHSS is described as the best second family, caring about both clients and caregivers.
• Randy and his wife have built an amazing team through hard work and dedication.
• Marcella takes great care of clients and is always available.
• Wendy, the supervisor, frequently checks in to ensure the utmost care and even takes on shifts when needed.
• The office staff are supportive and always available to help.
• Caregivers are consistently caring, punctual, and attentive.
• At Home Senior Solutions truly cares, putting clients and caregivers first.
• The company is a wonderful place to work, showing genuine care for employees and clients.
• Jodi is compassionate and caring and is a great blessing to families.
• Jackie Morris is absolutely the best.

Cons

• The caregivers were horrible and never on time.
• The caregivers allegedly went through clients' belongings when they were not home and did not follow directions.
• There was poor communication and follow-up, with bad experiences both recently and years ago.
• There was a HIPAA violation involving an unauthorized person entering the home during a caregiver's shift.
• The company failed to return calls promptly after promising to contact.
• Staff did not always consist of the individuals promised to arrive, and communication was poor.

Review

At Home Senior Solutions in Medford is best suited for families seeking deeply personal, relationship-driven in-home care for an aging loved one. This agency thrives when continuity matters: caregivers who establish rapport and stay with the same client, a local leadership team that treats families as partners, and a clear ability to scale services from a few hours of help each day to around-the-clock coverage as needs evolve. For seniors who value warmth, reliability in caregiver?client connections, and a culture that emphasizes quality of life through attentive daily care, this provider stands out in the Medford market.

Still, some families may want to consider alternatives. Those who require near-perfect punctuality or describe privacy sensitivity as non-negotiable may want to compare options. A subset of reviews highlights caregiver lateness and instances where boundaries around personal space were not respected. If rapid, consistently proactive communication and unassailable handling of confidential information are nonnegotiable, exploring other agencies with demonstrated traction on timely follow-up and stricter privacy controls is prudent.

The chief strengths lie in the people and the culture. Caregivers are repeatedly described as compassionate, well-trained, and genuinely invested in their clients' well-being. The office team earns high marks for responsiveness and support, with several accounts praising care advocates and supervisors who stay engaged in scheduling and care planning. The leadership, including the founders and key managers, is framed as hands-on, committed to staff development, and dedicated to creating a "second family" around each client. The capacity to adjust care intensity quickly - moving from part-time support to full-time or around-the-clock care on short notice - gives families real flexibility during transitions or health changes.

Where the service model faces potential friction, the concerns center on consistency in execution. A few reviews raise issues with on-time arrival and privacy - moments when boundaries or timing did not meet expectations. Communication gaps also show up in some notes, with delayed callbacks or uneven follow-up during urgent care planning. These risks are real, but they are not universal. The overall experience leans heavily toward reliable, empathetic care with strong internal mechanisms aimed at correcting course when problems arise.

The way the positives interplay with the negatives is telling. The robust caregiver quality, ongoing training, and leadership-driven culture create a foundation that often mitigates timing and communication hiccups. When schedules shift or more care becomes necessary, the company can mobilize quickly, leveraging care advocates and supervisory support to re-balance staffing and maintain continuity. Families can mitigate the risk of lapses by insisting on a primary caregiver, obtaining a written care plan, and establishing regular, predictable check-ins with a named supervisor. Proactively requesting privacy protocols and explicit response times helps set expectations and reduces the chance of misunderstandings as care evolves.

For families weighing this option, a prudent approach is to start with a detailed in-home assessment, then lock in a primary caregiver or a consistent care team, and demand a clear plan for escalation should needs rise. Ask for Wendy or another supervisor to oversee ongoing scheduling and to be the point of contact during any transitions. Confirm how privacy and HIPAA considerations will be managed, and request documented procedures for responding to urgent requests. A short-term trial period can reveal how well communication, punctuality, and day-to-day care mesh with the loved one's personality and routines, before committing to a longer contract.

In the Medford area, At Home Senior Solutions represents a practical, dependable partner for families seeking personalized in-home support with a strong emphasis on staff stability and flexible care. It excels at building trust, training caregivers, and delivering compassionate care that respects independence while providing necessary assistance. If punctuality and airtight communication are non-negotiable, consider alternatives and gather substantial references. For most families, however, the combination of caring caregivers, supportive office leadership, and adaptable care plans makes this agency a compelling choice, especially when onboarding is handled with explicit expectations and consistent oversight.

This part of Medford, Oregon offers a convenient and diverse range of amenities for senior living. With multiple cafes within walking distance, you can enjoy a variety of coffee options or relax with a cup of boba tea. There are also several restaurants nearby, providing opportunities for dining out without having to travel far. For medical needs, there are physicians' offices and pharmacies in close proximity, ensuring easy access to healthcare services. Additionally, the area boasts parks for leisurely walks and outdoor activities as well as a movie theater for entertainment. Places of worship and hospitals are also within reach, providing essential support and services for seniors. Overall, this part of Medford offers a well-rounded community with everything you need for a comfortable and fulfilling senior living experience.

Cafes

• Forage Coffee (0.1 miles)
• Noonie's Boba Tea (0.3 miles)
• Dutch Bros Coffee (0.6 miles)
• Starbucks (1.1 miles)
• The Human Bean Medford, E. Barnett Rd (1.3 miles)
• Dutch Bros Coffee (1.4 miles)
• Starbucks (1.5 miles)

Physicians

• Medford Radiological Group (0.1 miles)
• Community Health Center (0.2 miles)
• Pain Specialists of Southern Oregon (0.4 miles)
• Diabetes & Endocrinology Clinic (0.4 miles)
• Vista Pathology (0.4 miles)
• Southern Oregon Orthopedics Phys & Surs (0.7 miles)
• Valley Immediate Care (0.8 miles)

Parks

• Hawthorne Park (0.2 miles)
• Donahue Frohnmeyer Park (1.2 miles)
• Holmes Park (1.4 miles)
• Railroad Park (1.7 miles)

Restaurants

• Jose's Tacos (0.2 miles)
• Jefferson Spirits Bar (0.2 miles)
• Common Block Brewing Company (0.3 miles)
• Taco Bell (0.4 miles)
• Punky's Diner and Pies (0.4 miles)
• Elements Tapas (0.4 miles)
• Jimmy John's (0.4 miles)

Pharmacies

• Mother Earth Medicines (0.2 miles)
• Rite Aid (0.4 miles)
• Oregon Farmacy (0.4 miles)
• Walgreens (0.9 miles)
• Wellness Compounding Pharmacy (0.9 miles)
• Fred Meyer Pharmacy (1 miles)
• Fred Meyer Pharmacy (1.7 miles)

Theaters

• Cinemark Tinseltown USA (0.3 miles)

Places of Worship

• Sacred Heart Catholic Church (0.7 miles)
• Westminster Presbyterian Church (1 miles)

Hospitals

• Douglas Education Service District (1.4 miles)

Transportation

• U-Haul Storage of Rogue Valley (1.8 miles)