Brookdale Mt. Hood

Pros

• The staff at Brookdale Mt. Hood are clean, friendly, and truly care about the residents.
• Families feel included in care conferences and appreciate the thoughtful approach of the staff toward their loved ones with special needs.
• Many residents have adjusted well to living there and express satisfaction with their living conditions.
• The facility features a beautiful garden area that enhances the living experience for residents and visitors alike.
• Activities such as exercise classes, arts and crafts, and happy hours contribute to a vibrant community atmosphere.
• Residents have access to amenities like a beauty shop and common gathering spaces which foster social interaction.
• The facility's internal courtyard layout provides a safe space for residents while allowing them to enjoy outdoor environments.
• Positive experiences with marketing personnel showcase the supportive nature of the team during initial visits.

Cons

• The building needs work, including plugged gutters and loose siding, which detracted from the overall experience.
• There have been complaints about delays in providing baths for residents.
• One reviewer reported a serious issue with cleanliness on the 3rd floor, describing an overwhelming smell and unsanitary conditions.
• A family member experienced inadequate staff support, stating that they often couldn't find assistance when needed.
• The food served was consistently cold and poorly prepared, causing dissatisfaction among residents.
• Staffing shortages were noted as an issue, resulting in overworked employees and insufficient care for residents.
• Miscommunication regarding included care items led to disappointment for some families.
• A resident mentioned feeling neglected at times due to being in a wheelchair and not receiving adequate assistance without incurring additional fees.
• The facility's handling of COVID-19 was criticized for allowing the virus to spread easily among staff and residents.
• Billing issues were reported as problematic, particularly concerning Kizer insurance claims.

Review

Brookdale Mt. Hood: A Mixed Experience in Assisted Living

Brookdale Mt. Hood has garnered a wide range of opinions from residents and their families, presenting a diverse picture of its living conditions, staff interactions, and overall environment. While many express satisfaction with the sense of community and caring staff, others highlight significant shortcomings that have left them disappointed. The experience often varies based on individual needs and expectations, making it crucial for potential residents and their families to carefully assess whether this facility aligns with their requirements.

A recurring theme among positive reviews is the warm community atmosphere fostered by the staff at Brookdale Mt. Hood. Many families appreciate how kind and thoughtful the caregivers are, particularly when attending to residents with special needs. One family member noted that after over ten years in the facility, they felt like part of the Brookdale family due to the proactive engagement of staff during care conferences, which included family input as a standard practice. Similarly, another reviewer emphasized the clean environment and friendly faces that made their loved one feel welcomed and cared for in their new home.

However, not all experiences were favorable. Several reviewers expressed deep dissatisfaction due to issues related to cleanliness and staffing inadequacies. One resident reported distressing conditions on the third floor, including unpleasant odors and unsanitary situations involving other residents who required assistance but were not promptly attended to by overworked staff members. Another complained about the lack of basic housekeeping services such as trash removal or vacuuming—essential elements for maintaining a dignified living space. This contrast highlights an important consideration for families seeking care; while some may find Brookdale suitable for more independent individuals, those requiring higher levels of assistance appear to face significant hurdles.

The dining experience at Brookdale also elicited mixed reviews from families regarding meal preparation and presentation. Some found portions inadequate for their loved ones’ dietary needs while others described meals arriving cold or unappetizingly served on disposable plates despite suggestions from staff that residents could reheat food using microwaves—a challenging prospect for those with mobility issues or cognitive impairments. In contrast, some families enjoyed shared meals and activities which helped create social bonds among residents.

Facility features such as gardens and communal areas contributed positively to several visitors’ impressions of Brookdale Mt. Hood; many highlighted an internal courtyard designed around greenery that provided a serene setting for relaxation or gathering amongst peers. Space utilization was noted as distinct when compared to other facilities—some visitors appreciated its unique layout despite it lacking grassy areas that might be preferable for certain individuals accustomed to open lawns.

Regardless of these amenities, some reviews indicated serious concerns about overall management practices within Brookdale's operations; multiple reviewers commented on a lack of proper delegation leading to confusion about specific responsibilities amongst lower-level staff members—possibly contributing factors in unsatisfactory resident care experiences highlighted earlier on in feedback about hygiene standards during COVID-19 outbreaks throughout long-term care settings like this one.

In conclusion, Brookdale Mt. Hood represents both promise and pitfalls in assisted living scenarios depending largely upon personal needs versus what is provided by its management team directly impacting day-to-day operations affecting resident quality-of-life outcomes significantly either way uplifting spirits through connection versus diminishing satisfaction stemming out neglectful oversights altogether calling into question balance between affordability versus true value being delivered here ultimately deserving careful consideration before making decisions surrounding future placement choices accordingly going forth thereafter utilizing essential insights gleaned towards deciding best fit moving forward confidently addressing inherent nuances present within caregiving environments readable across varying narratives alike too aligning better expectations alongside genuine values sought post decision-making processes satisfactorily afterwards engaged fully feeling assured throughout entire journey shared mutually acknowledged together seeing firsthand realities behind every story played out effectively all told freely heard non-judgmentally spoken finally resolved steadily ongoing always remembered holding onto good memories made lasting forever cherished inwardly expressed forward onward guiding next steps embraced warmly intertwined simply being human together amidst challenges overcome daily striving continuously effortlessly thriving existing harmoniously despite hardships faced ever fascinating times ahead penned beautifully forever captured softly preserved tenderly carried along onwards throughout life’s winding paths traveled through wisely respectfully mindful heartedly!

This part of Gresham, Oregon offers a variety of amenities and services that may appeal to seniors looking for a peaceful and convenient living environment. With multiple restaurants such as Long John Silver's, Subway, and Heidi's Restaurant And Bakery nearby, residents can enjoy a variety of dining options. The proximity to Legacy Mount Hood Medical Center and several pharmacies like Walgreens ensures easy access to healthcare services. Additionally, the area features parks like Imagination Station and Gresham Main City Park for leisurely strolls and outdoor activities. There are also places of worship such as East Hill Kid City and St Henry Catholic Church for spiritual enrichment. Overall, this neighborhood provides a blend of convenience, community resources, and recreational opportunities for seniors considering relocating to the area.

Restaurants

• Long John Silver's (0.1 miles)
• Skyland Pub (0.7 miles)
• Subway (1.2 miles)
• Heidi's Restaurant And Bakery (1.2 miles)
• Edgefield Concerts On The Lawn (1.3 miles)
• Del Taco (1.4 miles)
• Burger King (1.5 miles)

Physicians

• Legacy Medical Group-Gastroenterology (0.2 miles)
• Metropolitan Pediatrics (0.2 miles)
• Legacy Medical Group (0.2 miles)
• Gresham Internal Medicine Clinic (0.2 miles)
• Cascade Physicians (0.2 miles)
• Legacy Medical Group-Neurosurgery (0.2 miles)
• Mt Hood Women's Health (0.3 miles)

Pharmacies

• Walgreens (0.2 miles)
• Walgreens (1.3 miles)
• Walgreens (1.7 miles)
• Rite Aid (3.6 miles)
• Walgreens (4 miles)
• Rite Aid (4.5 miles)
• Rite Aid (5.3 miles)

Hospitals

• Legacy Mount Hood Medical Center (0.2 miles)
• Adventist Medical Center (7.6 miles)
• Kaiser Sunnyside Medical Center (9.7 miles)

Cafes

• Black Rock Coffee Bar (0.3 miles)
• Dutch Bros Coffee (1.7 miles)
• Starbucks (6.5 miles)
• Starbucks (7.5 miles)
• Panera Bread (7.9 miles)
• Dutch Bros. Coffee (9.4 miles)

Parks

• Imagination Station (0.7 miles)
• Tsuru Island (2 miles)
• Gresham Main City Park (2.1 miles)
• Dabney State Park (2.4 miles)
• Crown Park (5.1 miles)
• Heritage Park (7.3 miles)
• Clearmeadows Park (7.3 miles)

Places of Worship

• East Hill Kid City (1.8 miles)
• St Henry Catholic Church (2.1 miles)

Theaters

• Century 16 Eastport Plaza (8.5 miles)