Highland House Nursing & Rehabilitation Center

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  • Interior

    A cozy living room with ample seating and natural light.

  • Decor

    Spacious lounge area with comfortable seating and decorative shelves.

  • Living Room

    A cozy living room featuring comfortable seating, wooden floors, and a shelf with decorative items.

  • Building

    A sunny day at a building with a parking lot surrounded by trees.

  • Bedroom

    A well-lit hospital room with a single bed, recliner chair, and an indoor plant beside the window.

  • Windows

    A well-lit dining area with tables and chairs, decorated with artwork and featuring large windows.

  • Dining

    A spacious dining area with elegantly set tables and natural lighting.

  • Entrance

    A welcoming building entrance featuring benches and colorful flowers.

  • Artwork

    A well-lit room with a table, chairs, and shelves, featuring artwork on the wall.

  • Seating Area

    A spacious living room with comfortable seating, a fireplace, and a television mounted above. The room features bookshelves and flags, along with a wooden floor.

  • Fireplace

    A cozy living area with leather couches, a fireplace, and wooden bookshelves.

  • Chandelier

    A spacious dining room with chandeliers, several tables, large windows, and a wooden floor.

  • Exercise Equipment

    A well-equipped physical therapy room with various exercise machines and tools.

  • Healthcare

    A spacious hospital room with two patient beds and large windows.

Highland House Nursing & Rehabilitation Center

2201 North West Highland Avenue, Grants Pass, OR 97526

For more information about senior living options: (844) 490-3973

3.2 from 49 reviews
5 stars
19
4 stars
7
3 stars
3
2 stars
5
1 stars
15

Assisted Living Skilled Nursing Facility

Overall Review of Highland House Nursing & Rehabilitation Center

Pros

  • pro Sammy was very helpful and ensured they got what they needed.
  • pro Lisa the social worker was excellent.
  • pro Three of the nurses were wonderful, especially Irene.
  • pro The husband received knowledgeable, thoughtful, and kind care.
  • pro Highland House provided weeks of A+ care for a wife who needed rehab following brain surgery.
  • pro The family was very grateful for the compassion shown and that it made a difficult time easier to bear.
  • pro Great place; the staff are very helpful and friendly.

Cons

  • pro They state the facility is a horrible place, not a place to heal but to die.
  • pro They report a family member was not given long-time medications (including insulin), leading to dangerous blood sugar levels (e.g., 500).
  • pro They describe residents left sitting in their own waste for hours and not cleaned promptly.
  • pro They claim patients are not fed regularly or given IV fluids, resulting in significant weight loss and dehydration.
  • pro They note injuries (swollen, blue arm; possible broken shoulder) that were not promptly addressed.
  • pro They report clothes and personal belongings going missing after a resident's death.
  • pro They say call bells and voicemails go unanswered, with some staff even hanging up.
  • pro They describe long delays in pain medication, with patients left in severe pain.
  • pro They report rude staff who impose personal beliefs and treat patients poorly.
  • pro They describe chronic understaffing, a loud environment, and poor overall care.
  • pro They cite miscommunications due to language barriers and an outdated system causing slow responses.
  • pro They complain about poor (unbalanced) food and meals.

Review

There is a broad spectrum of experiences expressed by families and patients at Highland House, ranging from heartfelt gratitude to deep concern and outright alarm. Several reviewers begin on a positive note, praising specific staff members who went above and beyond in difficult times. One person commends Sammy for being exceptionally helpful and ensuring that needs were met, while another highlights Lisa, described as an excellent social worker. A few notes of thanks appear amid otherwise mixed or negative feedback, underscoring that personal interactions with individual staff members can leave lasting impressions even when other aspects of care fall short.

Yet the more persistent and troubling themes across many accounts concern serious lapses in medical care and basic hygiene. In one case, a family describes their mother having just been placed there and not receiving medications she had taken for years, including insulin. The blood sugar reportedly spiked to 500, a dangerous level, and staff are described as refusing to take action. The same account details a parent who was left sitting in her own waste for hours, with dried vomit observed on her person when visited, and a strong sense that the facility exists to "CARE" but was failing to do so in a life-or-death moment. These events are recounted with a clear sense of anger and fear for a loved one's safety.

Another review paints a vivid, distressed picture of a different resident in hospice care. The family said their loved one was not being fed regularly and did not have an IV in place, even though signs of ongoing dehydration and weight loss were evident within days. They observed that the patient could still eat and drink when offered mashed potatoes and gravy, water, and even a Twinkie, calling into question why nourishment and hydration were not consistently provided. Weight loss, a visibly swollen arm, and a shoulder that appeared injured or possibly fractured - together with the claim that the patient arrived with these injuries from another facility - contributed to a narrative of neglect. While three nurses were described as wonderful, especially Irene, the broader picture included unreturned voicemails, unanswered calls, and missing clothes after the patient's death, leaving the family feeling betrayed and unsettled.

Several entries recount similarly alarming experiences about delays and neglect in acute moments of need. One reviewer describes attending to a hospital-like setting within the facility where a patient did not receive pain relief promptly, with a painful delay of two and a half hours for pain medication. The patient's insistence on relief was met with a harsh directive to "deal with it or discharge," prompting the reviewer to consider alternatives and to warn others about the potential consequences of advocating for a loved one's comfort in this environment. The same story includes a dramatic vow to share the experience with veterans' services, underscoring how such shortfalls can feel especially personal and intolerable for service-connected veterans.

Amid these concerns, there are repeated acknowledgments of staff dedication and compassion. Several reviewers emphasize that many employees are caring, patient, and committed, and some specifically defend the competence and niceness of particular team members. One family member notes that their husband was a resident on the Highland House Veterans wing and received "knowledgeable, thoughtful and kind care," expressing sincere gratitude that counters the otherwise critical tone seen in other reviews. Another reviewer praises the nursing, physical therapy, and kitchen staff as hardworking and capable, indicating that not all observations align with the more negative accounts. One comment even states that the facility is a good place with supportive in-house teams, reflecting a genuine mix of opinions within the same facility.

Communication and staffing emerge as recurring threads in several reviews. A common complaint is that call lights were not promptly answered, and that the facility is often loud or hard to rest in, which compounds patient and family stress. Language barriers are mentioned as a complication in care coordination, with many residents and families reporting misunderstandings that can affect treatment and daily living routines. Laundry responsibilities, denture care, and even basic hygiene tasks such as showering or keeping clothes clean are described as inconsistent, leading some families to take on tasks themselves to ensure basic dignity and comfort for their loved ones. A number of reviewers attribute these issues to understaffing or overworked staff, calling for greater staffing levels to prevent the kind of gaps in care that families fear.

The conversation includes strong admonitions about what to consider when choosing care for a loved one. Several reviewers warn against placing someone in Highland House, describing it as "a nightmare" or "not a place to heal but a place to die" in some cases, and urging others to explore alternatives or thoroughly visit and verify the quality of care before admission. At the same time, there are affirmations of moments of excellent care and personal compassion, reminding readers that the facility contains both dedicated professionals and systems that do not consistently meet everyone's expectations. The sentiment is that, while a number of staff members are capable and kind, systemic issues - especially around medication administration, nutrition and hydration, timely response to calls, and overall safety - undermine the level of care that families hope to find.

In sum, the picture painted by these reviews is a complex mosaic of care experiences at Highland House. Positive encounters with individual staff members - Sammy, Lisa, Irene, Sherri, and others - stand alongside deeply troubling reports of medication neglect, dehydration, poor hygiene, unaddressed pain, miscommunications, and organizational shortcomings. The shared thread across the accounts is a call for more attentive, responsive, and well-coordinated care, backed by adequate staffing, better communication, and stricter adherence to medical recommendations. For families facing the challenge of placing a loved one in this setting, the reviews offer a candid, multi-faceted view: moments of humanity and care amid a spectrum of concerns that many feel require urgent attention and systemic improvement.

Features

Housing

  • 129 resident community capacity 129 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Rogue Valley International (24 miles away) Rogue Valley International (24 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Highland House Nursing & Rehabilitation Center in Grants Pass, OR is a premier assisted living community that offers a wide range of care services and amenities to ensure the comfort and well-being of its residents. As a skilled nursing facility, Highland House provides 24-hour supervision and assistance with daily activities such as bathing, dressing, and transfers. Residents can also benefit from medication management, diabetes diets, and special dietary restrictions.

The community takes pride in offering an array of amenities to enhance the quality of life for its residents. A beauty salon is available for pampering and grooming needs, while a fully furnished dining room provides restaurant-style dining experiences. A fitness room and wellness center promote physical health and well-being, while a gaming room, small library, and computer center cater to recreational interests. Outdoor spaces including a garden offer opportunities for relaxation and fresh air.

Residents at Highland House can enjoy the convenience of transportation arrangement services for non-medical purposes as well as transportation to doctors' appointments. Move-in coordination ensures a smooth transition into the community. For those who value staying connected online, Wi-Fi/high-speed internet is provided.

The community also boasts proximity to various amenities in the surrounding area. With 10 cafes, 7 parks, 8 pharmacies, 14 physicians' offices, 42 restaurants, 4 transportation options, and 11 places of worship nearby, residents have easy access to essential resources within the community.

Highland House Nursing & Rehabilitation Center offers more than just care services; it strives to create an engaging environment where residents can thrive physically, mentally, and socially. With concierge services available to assist with planning day trips and resident-run activities as well as scheduled daily activities on offer, there is always something interesting happening within the community.

Overall, Highland House Nursing & Rehabilitation Center provides top-notch assisted living care along with exceptional amenities in Grants Pass, OR.

Nearby Places of Interest

Places of Worship

  • Neighborhood Church (0.1 miles)
  • Church of Jesus Christ of Latter Day Saints (1.3 miles)
  • Christian Science Reading Room (1.4 miles)
  • St Anne Catholic Church (1.5 miles)
  • First Baptist Church (1.7 miles)
  • River Valley Community Church (1.7 miles)
  • River Valley Church - Official (1.7 miles)

Parks

  • Gilbert Creek Park (0.4 miles)
  • B St JUMPS(loveless Park) (1.3 miles)
  • Robert C Martin Park (2.1 miles)
  • Greenwood Dog Park (2.3 miles)
  • Riverside Park (2.6 miles)
  • Reinhart Volunteer Park (2.6 miles)
  • Baker Park (2.6 miles)

Physicians

  • Siskiyou Community Health Center (0.5 miles)
  • Advanced Skin Center (0.6 miles)
  • Ear Nose & Throat Associates of Grants Pass PC (0.8 miles)
  • Grants Pass Surgical Associates (0.8 miles)
  • Asante Occupational Health (0.8 miles)
  • Lisa Callahan Pediatrics (0.8 miles)
  • Cascade West Primary Care Clinic (1.1 miles)

Restaurants

  • Pok Pok Restaurant (0.5 miles)
  • In-N-Out Burger (0.6 miles)
  • Denny's (0.6 miles)
  • Taco Bell (0.6 miles)
  • Muchas Gracias (0.7 miles)
  • Babe's Bakery (0.7 miles)
  • Matsukaze Japanese Restaurant (0.8 miles)

Hospitals

  • Asante Lifeline (0.8 miles)
  • Genesis Recovery Center (0.8 miles)
  • Cascade Surgery Center (1.2 miles)
  • Three Rivers Community Hospital & Health Center (1.3 miles)

Pharmacies

  • Service Drug Store (1.1 miles)
  • Health Mart Pharmacy (1.9 miles)
  • Grants Pass Pharmacy (1.9 miles)
  • Rite Aid (2 miles)
  • Rxmedlab Pharmacy (2.4 miles)
  • Fred Meyer Pharmacy (2.5 miles)
  • Fred Meyer Pharmacy (2.5 miles)

Cafes

  • Bluestone Bakery & Coffee Cafe (1.7 miles)
  • Dutchwear by Dutch Bros Coffee (1.7 miles)
  • Powderhorn Cafe (1.7 miles)
  • Goodness Gracious Catering (1.8 miles)
  • Dutch Bros Coffee (1.8 miles)
  • House Of Glory (1.8 miles)
  • Bluestone (1.9 miles)

Transportation

  • Afleet Taxicab (1.7 miles)
  • Avis Rent A Car (2.1 miles)
  • Budget Truck Rental (2.1 miles)
  • Southern Oregon Rentals (2.2 miles)

Frequently Asked Questions

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