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Highland House Nursing & Rehabilitation Center in Grants Pass, OR

Highland House Nursing & Rehabilitation Center is an assisted living community in Grants Pass, OR.

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Highland House Nursing & Rehabilitation Center in Grants Pass, OR

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  • Interior

    A cozy living room with ample seating and natural light.

  • Decor

    Spacious lounge area with comfortable seating and decorative shelves.

  • Living Room

    A cozy living room featuring comfortable seating, wooden floors, and a shelf with decorative items.

  • Building

    A sunny day at a building with a parking lot surrounded by trees.

  • Bedroom

    A well-lit hospital room with a single bed, recliner chair, and an indoor plant beside the window.

  • Windows

    A well-lit dining area with tables and chairs, decorated with artwork and featuring large windows.

  • Dining

    A spacious dining area with elegantly set tables and natural lighting.

  • Entrance

    A welcoming building entrance featuring benches and colorful flowers.

  • Artwork

    A well-lit room with a table, chairs, and shelves, featuring artwork on the wall.

  • Seating Area

    A spacious living room with comfortable seating, a fireplace, and a television mounted above. The room features bookshelves and flags, along with a wooden floor.

  • Fireplace

    A cozy living area with leather couches, a fireplace, and wooden bookshelves.

  • Chandelier

    A spacious dining room with chandeliers, several tables, large windows, and a wooden floor.

  • Exercise Equipment

    A well-equipped physical therapy room with various exercise machines and tools.

  • Healthcare

    A spacious hospital room with two patient beds and large windows.

2201 North West Highland Avenue, Grants Pass, OR 97526

For more information about senior living options: (866) 208-4318

3.1 from 52 reviews
5 stars
19
4 stars
8
3 stars
3
2 stars
5
1 stars
17

Overall Review of Highland House Nursing & Rehabilitation Center

common 19 reviews mention this

Staffing and care can vary

Residents and families describe staff as both consistently caring and sometimes stretched too thin.

A number of reviewers say the staff is kind, helpful, and compassionate, including nursing, therapy, social work, housekeeping, and activities. Some families also describe staff members as responsive when they needed help during rehab or recovery. At the same time, other reviewers report problems that limit care, including staffing shortages and situations where residents did not receive what families expected. Even among the critical reviews, several people still note that a portion of staff seems caring, but that the overall system is not dependable.

caveat 10 reviews mention this

Medication and call response concerns

Multiple reviewers report missed or delayed medications and trouble getting help from call systems.

Several reviews describe medication not being given as ordered, including cases involving insulin and other prescribed meds. Others mention missed medications, delayed pain meds, or medication mix-ups. Some reviewers also describe difficulty reaching staff when using call buttons or getting voicemail returned. Taken together, the concerns center on whether residents get timely medication and reliable assistance when families ask for help.

caveat 8 reviews mention this

Food quality is uneven

Food quality receives mixed feedback, with both positive meals and serious complaints.

Some reviewers say the food is good, with kitchen staff working hard and meals that were satisfying during rehab. Others describe meals as poorly prepared or not balanced, and one reviewer compares the food to something unappetizing. There are also complaints about meals not being warm enough, suggesting inconsistency from one meal or stay to another. Overall, residents’ and families’ impressions of dining range from favorable to highly negative.

  • A well-lit dining area with tables and chairs, decorated with artwork and featuring large windows.
  • A spacious dining area with elegantly set tables and natural lighting.
  • A spacious dining room with chandeliers, several tables, large windows, and a wooden floor.
caveat 3 reviews mention this

Calls to staffing levels show

Reviewers connect care problems to staffing being short and overworked.

A few reviews explicitly mention that the facility needs to hire more people so residents get cared for and staff are not overworked. Other reviewers describe being short-staffed, with residents waiting longer for help. One critical review also frames the experience around inadequate coverage, with patients not receiving the care they needed in a timely way.

caveat 3 reviews mention this

Cleanliness and room conditions

Some reviewers raise concerns about cleanliness and room conditions.

While one reviewer praises the facility as nice and clean, multiple others report very poor cleanliness. Complaints include dirty conditions, unpleasant room odors, and flies. These concerns appear in reviews that also describe residents being upset or left in a poor state, making cleanliness part of a wider care-experience issue rather than an isolated complaint.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 129 resident community capacity 129 resident community capacity

Types of Care

  • Assisted Living Assisted Living
  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Rogue Valley International (24 miles away) Rogue Valley International (24 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Places of Worship

  • Neighborhood Church (0.1 miles)
  • Church of Jesus Christ of Latter Day Saints (1.3 miles)
  • Christian Science Reading Room (1.4 miles)
  • St Anne Catholic Church (1.5 miles)
  • First Baptist Church (1.7 miles)
  • River Valley Community Church (1.7 miles)
  • River Valley Church - Official (1.7 miles)

Parks

  • Gilbert Creek Park (0.4 miles)
  • B St JUMPS(loveless Park) (1.3 miles)
  • Robert C Martin Park (2.1 miles)
  • Greenwood Dog Park (2.3 miles)
  • Riverside Park (2.6 miles)
  • Reinhart Volunteer Park (2.6 miles)
  • Baker Park (2.6 miles)

Physicians

  • Siskiyou Community Health Center (0.5 miles)
  • Advanced Skin Center (0.6 miles)
  • Ear Nose & Throat Associates of Grants Pass PC (0.8 miles)
  • Grants Pass Surgical Associates (0.8 miles)
  • Asante Occupational Health (0.8 miles)
  • Lisa Callahan Pediatrics (0.8 miles)
  • Cascade West Primary Care Clinic (1.1 miles)

Restaurants

  • Pok Pok Restaurant (0.5 miles)
  • In-N-Out Burger (0.6 miles)
  • Denny's (0.6 miles)
  • Taco Bell (0.6 miles)
  • Muchas Gracias (0.7 miles)
  • Babe's Bakery (0.7 miles)
  • Matsukaze Japanese Restaurant (0.8 miles)

Hospitals

  • Asante Lifeline (0.8 miles)
  • Genesis Recovery Center (0.8 miles)
  • Cascade Surgery Center (1.2 miles)
  • Three Rivers Community Hospital & Health Center (1.3 miles)

Pharmacies

  • Service Drug Store (1.1 miles)
  • Health Mart Pharmacy (1.9 miles)
  • Grants Pass Pharmacy (1.9 miles)
  • Rite Aid (2 miles)
  • Rxmedlab Pharmacy (2.4 miles)
  • Fred Meyer Pharmacy (2.5 miles)
  • Fred Meyer Pharmacy (2.5 miles)

Cafes

  • Bluestone Bakery & Coffee Cafe (1.7 miles)
  • Dutchwear by Dutch Bros Coffee (1.7 miles)
  • Powderhorn Cafe (1.7 miles)
  • Goodness Gracious Catering (1.8 miles)
  • Dutch Bros Coffee (1.8 miles)
  • House Of Glory (1.8 miles)
  • Bluestone (1.9 miles)

Transportation

  • Afleet Taxicab (1.7 miles)
  • Avis Rent A Car (2.1 miles)
  • Budget Truck Rental (2.1 miles)
  • Southern Oregon Rentals (2.2 miles)

Frequently Asked Questions

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