New Horizons Home Care Rsrcs in Eugene, OR

Pros

• They provide incentives to work harder and more professionally and are terrific about on-site training.
• They truly care about clients' needs and go out of their way to ensure they get what they need.
• New Horizons provides the highest quality care and is a wonderful place to work for caregivers and the entire team.
• They offer flexible scheduling, allowing caregivers to create their own schedules and pick up shifts to increase income.
• Recruiting bonuses are outstanding.
• The staff are amazing and work hard to help clients live their best life.
• They treat clients and caregivers with compassion and respect.

Cons

• The scheduling department is a complete disaster, with last-minute changes, constant phone calls to cover shifts, and little to no communication about replacements.
• Management is unorganized, disrespectful, and immature, with poor training.
• The company is unreliable and mismanaged, often leaving clients unsure about which caregiver will show up.
• Caregivers frequently miss shifts or fail to show up, with numerous ineffective replacements and safety concerns.
• They promise clients and staff things they cannot deliver.
• There is little communication between clients, staff, and management; responses are slow or non-existent.
• There is no health insurance after 90 days, even for full-time staff.
• Caregivers sometimes fall asleep on shift or neglect duties, risking clients’ safety.
• The company has treated employees poorly and may require illegal tasks, leading to strong recommendations to avoid it.

Review

New Horizons Home Care Resources in Eugene, Oregon is best suited for families whose priority is highly personal, at-home support delivered by caring, capable caregivers, and who can tolerate some scheduling variability in exchange for strong caregiver relationships and flexible service. The agency earns praise for the quality of its aides, many of whom become trusted extended members of the client’s daily life. Clients repeatedly highlight the warmth, attentiveness, and adaptability of individual caregivers, with stories of caregivers who anticipate needs, personalize routines, and lift the burden of daily tasks. For families wanting to preserve independence at home and to tailor care around shifting needs, New Horizons offers a compelling match, particularly when a reliable, compassionate caregiver can be matched and retained over time.

Those who may want to consider alternatives are the families that require near-perfect reliability and flawless, predictable scheduling. A substantial portion of the feedback centers on persistent scheduling challenges: last-minute changes, last-minute cancellations, and a revolving door of caregivers that makes it hard for clients to build trust and continuity. Several reviews describe disorganized communication between office staff, caregivers, and families, with missed visits and a lack of proactive updates. For high-risk clients or households that cannot safely absorb unexpected gaps in care, the risk profile is simply higher with this provider. If a stable, easy-to-plan schedule and a tightly managed care team are non-negotiable, exploring other options may yield less stress and more certainty.

The strongest positives at New Horizons arise from the caregiver side: thorough training, on-site development, and a culture that rewards professionalism and genuine concern for clients. Families frequently note that when a dedicated caregiver is in place, the relationship is transformative, caregivers who show up on time, perform tasks with precision, and maintain open lines of communication can deliver exceptional, life-enhancing support. The ability for staff to customize shifts and the agency’s willingness to add or adjust services as needs evolve are meaningful advantages. In practice, these strengths can offset many concerns, because a stable, well-matched caregiver can deliver consistent quality even amid occasional administrative hiccups. The presence of bilingual caregivers and the breadth of a large caregiver pool further enhance suitability for diverse households.

Yet the cons are not ephemeral. The most pointed critiques cible the administrative backbone: inconsistent scheduling, last-minute shifts, and sometimes conflicting messages from management. Several reviews recount caregivers being scheduled with little notice, or not at all, forcing families to scramble or to assume responsibility for interventions the agency should handle. Turnover among staff and the difficulty in locking down a durable team have real consequences for trust and safety, especially for clients with high care needs. A subset of clients report negative experiences with office personnel, including one-time or ongoing concerns about honesty, transparency, and accountability. These patterns matter: even excellent individual caregivers can be undermined by systemic gaps in planning and communication.

To navigate these realities, families should pursue a practical, action-oriented approach. When evaluating New Horizons, insist on a clearly defined primary caregiver with a robust backup plan and a documented communication protocol that spells out who is responsible for updates, schedule changes, and emergency coverage. Request a detailed care plan that outlines daily routines, safety priorities, and escalation steps if a caregiver cannot arrive. Ask for a point person in scheduling who is reachable during evenings and weekends, and a realistic backup coverage arrangement for nights and holidays. It is wise to pilot the service for a short period with a strong emphasis on continuity, ideally, a few weeks with the same core caregiver and a backup, so families can assess if the practical execution lives up to the clinical promise.

In the end, New Horizons delivers undeniable value for families who prize compassionate, capable caregiving and who are prepared to stay actively involved in coordinating care. The agency’s strongest endorsements come from clients who have experienced consistent, personalized support from dedicated caregivers, caregivers who become trusted partners in daily living and quality-of-life improvements. The price for that excellence is a client’s willingness to navigate staffing realities: occasional gaps in coverage, shifting personnel, and the need for proactive oversight. For households where reliable scheduling is non-negotiable, it remains prudent to compare alternatives and to demand concrete assurances around continuity, backup plans, and a transparent, accountable management process.

Ultimately, New Horizons can be an outstanding choice for keeping a loved one safely at home with dignity and warmth, provided the care plan is paired with a disciplined scheduling framework and a proactive communication culture. Families should enter the arrangement with clear expectations, insist on a solid continuity strategy, and be prepared to advocate for front-line stability. If that advocacy feels sustainable, this agency excels at delivering the human-centric care that makes at-home living a viable, joyful option. If not, the search should continue toward providers with more consistent scheduling uptime and a tighter, more dependable governance structure, or toward alternatives that offer steadier weekday-to-weekday coverage and fewer last-minute disruptions.

Located in the heart of Eugene, Oregon, this neighborhood offers a variety of amenities catering to senior living. With multiple restaurants, cafes, and pharmacies within walking distance, residents can easily access dining options and healthcare services. The presence of transportation options like Amtrak ensures convenient travel for those looking to explore beyond the neighborhood. Additionally, proximity to parks such as West University Park and Skinner Butte Park provides opportunities for recreational activities and enjoying nature. Access to reputable physicians and hospitals like Kaiser Permanente and Willamette Community Health Solutions ensures quality healthcare services are readily available. Overall, this neighborhood offers a vibrant yet peaceful environment ideal for seniors looking for a convenient and comfortable living experience in Eugene.

Restaurants

• Good Times Cafe (0 miles)
• Gratitude Brewing (0.1 miles)
• Burrito Boy (0.2 miles)
• McDonald's (0.2 miles)
• Steelhead Brewery (0.2 miles)
• ColdFire Brewing (0.3 miles)
• Sixth Street Grill (0.4 miles)

Cafes

• Tailored Coffee Roasters (0.2 miles)
• Jazzy Ladies Cafe & Coffeehouse (0.3 miles)
• Dutch Bros Coffee (0.3 miles)
• Dutch Bros Coffee (0.4 miles)
• Farmers Union Coffee Roasters (0.4 miles)
• Vero Espresso (0.5 miles)
• Starbucks (0.6 miles)

Transportation

• Amtrak (0.4 miles)

Physicians

• Eugene Sports & Orthopaedic (0.6 miles)
• Keiperspine (0.6 miles)
• William M Kelley (0.6 miles)
• Pacific Women's Center (0.6 miles)
• Kaiser Permanente (0.6 miles)
• Quillin Family Medicine (0.6 miles)
• Timothy Straub A Timothy Straub MD (0.7 miles)

Parks

• West University Park (0.6 miles)
• Skinner Butte Park (0.7 miles)
• Alton Baker Dog Park (0.9 miles)
• Monroe Park (0.9 miles)
• Jefferson Park (1 miles)
• Washington Park (1.2 miles)
• Madison Meadows (1.4 miles)

Pharmacies

• Broadway Apothecary (0.7 miles)
• Synergy Rx (0.7 miles)
• Hirons Drug (0.8 miles)
• Albertsons Pharmacy (1.1 miles)
• Sav-On Pharmacy (1.1 miles)
• Twenty After Four Wellness Center (1.1 miles)
• Serra Dispensary Eugene (1.3 miles)

Hospitals

• Willamette Community Health Solutions (0.8 miles)