New Horizons Home Care Rsrcs

Pros

• New Horizons provides reliable in-home care that helps families avoid stress and burnout.
• The company cares deeply about the community and offers in-depth training and resources to caregivers.
• Daisy and Dennise Patron are awesome caregivers, and clients enjoy working with them.
• The caregiving team at New Horizons is described as going above and beyond and as an awesome team.
• Cecily is described as the absolute best caregiver by a client.
• Trency is cited as the best caregiver the client has ever had and is very efficient.
• New Horizons has been described as the best home health company by at least one client.
• Clients report that the caregivers make them feel comfortable and safe.

Cons

• New Horizons has terrible communication.
• The scheduling department is lazy and inept at their job.
• There is high caregiver turnover, and clients never know who will arrive.
• Management is a complete mess and cannot schedule caregivers near clients.
• The company is unreliable and fails to notify clients when a caregiver is unavailable.
• They fail to coordinate changes and do not respond to concerns.
• Caregivers sometimes fall asleep on shift and neglect duties, risking client safety.
• Clients are left in the dark about which caregiver will show up, with last-minute no-shows common.
• They keep sending new caregivers who do not know what they are doing.

Review

New Horizons is described by many who have interacted with the agency as offering high-quality, compassionate in-home care and as a place that truly cares about the community. The praise is clear: caregivers and the broader team can deliver substantial support, and the company is noted for providing in-depth training and resources to help caregivers do their jobs well. For some families, New Horizons has been a reliable source of relief, a place where the client can feel heard, and where dedicated staff go above and beyond to keep a loved one safe and comfortable. The strongest threads of these reviews celebrate the intent and the strength of particular caregivers and teams, and they emphasize the value of a caring, consistent presence in the home.

But the experience is not one-note. A number of reviews recount real frustrations with the management side of the business, especially around communication and scheduling. One family describes setting up care for their mother, only to end up removing three different caregivers due to interactions and carelessness. They describe meetings being scheduled without proper communication and topics being discussed that they were not informed about or consulted on. Plans or standards were put in place that they did not know about or agree to, and when they confronted serious issues, they did not receive a proper response or resolution. In that account, the praise for the caregivers is tempered by a clear warning: the management and scheduling processes could undermine even well-intentioned caregiving. The reviewer even assigns two stars to the caregivers, signaling that, for them, the human care connections were solid, but the overall experience with the agency's administration left room for significant improvement.

Other reviewers highlight positive, standout caregivers who changed the tone of the experience. For example, some clients report a real sense of warmth and camaraderie with specific caregivers, noting that certain teams or individuals are "awesome," get along well with the family, and bring joy to the home as they work. There are mentions of caregivers like Daisy and Dennise Patron who are described as fantastic, creating a good atmosphere and making daily routines feel smooth and enjoyable. The sentiment is consistent: when the right person is in place, the care relationship can be very strong and deeply appreciated. In one testimonial, a caregiver named Trency is singled out as the best the reviewer has ever had, praised for efficiency and doing a good job, while other clients celebrate a broader team that includes Caitlin, Dominique, Lauren, Leon, Samantha, and Steven, who are commended for stepping up and going above and beyond.

Alongside these positive notes, there are repeated complaints about communication and reliability. Several reviewers point to terrible or inconsistent communication, and some use very pointed language to describe the scheduling process as lazy or inept. The challenges frequently cited include last-minute scheduling changes, last-minute no-shows, and the difficulty of securing a preferred or consistent caregiver. One reviewer recounts trying to obtain a schedule change multiple times with little success, and another laments that a network of caregivers has proved difficult to manage because many have fallen asleep on shift or have failed to perform essential duties, placing a child at risk. The sentiment is clear: even when there are good caregivers, the surrounding scheduling and coordination can undermine the care experience and create daily stress for families.

There are also nuanced portraits of how a well-intentioned system can falter. Some reviews acknowledge the reality of staffing shortages and turnover, noting that while there are good people on the payroll, the organization often struggles with providing stable, predictable coverage, especially for high-risk clients. A recurring thread is that having a designated caregiver helps, but the process to assign and maintain that designation is not always reliable. In some accounts, once a dependable caregiver is found, families feel grateful, even as they acknowledge the ongoing need to navigate a sometimes disorganized scheduling structure and communication gaps.

Amid the mixed feedback, there are voices that call out specific individuals or small teams who contribute positively to the experience. The praise for Cecily, described as an exceptional caregiver who is flexible, attentive, and capable of giving the family a sense of control, stands out. Several clients note that when communication from the office improves or when a caregiver forms a strong rapport with the client, the care feels cohesive and meaningful. There are also comments about the office staff's performance improving over time, even if the path to consistent, reliable communication has been uneven. In one particularly candid reflection, a reviewer reverses a previous review after seeing improvements in the office's communication, illustrating that the experience can evolve and improve with time and attention.

The overall picture that emerges from these accounts is a company capable of extraordinary care when the right caregiver is paired with a stable, well-communicated plan. The strongest praise centers on compassionate staff who connect well with clients, and on a culture of training and professionalism that can make a real difference in daily life. The strongest criticisms, however, focus on inconsistency in scheduling, frequent changes, and a lack of timely, clear communication between clients, caregivers, and management. For families considering New Horizons, the message is nuanced: you may encounter superb, dependable caregivers who genuinely improve your daily life, but you should also prepare for potential scheduling instability and communication hurdles. If you can secure a trusted caregiver and establish clear expectations up front, the benefits can be substantial; if you encounter frequent changes or vague guidance, the experience can be stressful and uncertain.

Located in the heart of Eugene, Oregon, this neighborhood offers a variety of amenities catering to senior living. With multiple restaurants, cafes, and pharmacies within walking distance, residents can easily access dining options and healthcare services. The presence of transportation options like Amtrak ensures convenient travel for those looking to explore beyond the neighborhood. Additionally, proximity to parks such as West University Park and Skinner Butte Park provides opportunities for recreational activities and enjoying nature. Access to reputable physicians and hospitals like Kaiser Permanente and Willamette Community Health Solutions ensures quality healthcare services are readily available. Overall, this neighborhood offers a vibrant yet peaceful environment ideal for seniors looking for a convenient and comfortable living experience in Eugene.

Restaurants

• Good Times Cafe (0 miles)
• Gratitude Brewing (0.1 miles)
• Burrito Boy (0.2 miles)
• McDonald's (0.2 miles)
• Steelhead Brewery (0.2 miles)
• ColdFire Brewing (0.3 miles)
• Sixth Street Grill (0.4 miles)

Cafes

• Tailored Coffee Roasters (0.2 miles)
• Jazzy Ladies Cafe & Coffeehouse (0.3 miles)
• Dutch Bros Coffee (0.3 miles)
• Dutch Bros Coffee (0.4 miles)
• Farmers Union Coffee Roasters (0.4 miles)
• Vero Espresso (0.5 miles)
• Starbucks (0.6 miles)

Transportation

• Amtrak (0.4 miles)

Physicians

• Eugene Sports & Orthopaedic (0.6 miles)
• Keiperspine (0.6 miles)
• William M Kelley (0.6 miles)
• Pacific Women's Center (0.6 miles)
• Kaiser Permanente (0.6 miles)
• Quillin Family Medicine (0.6 miles)
• Timothy Straub A Timothy Straub MD (0.7 miles)

Parks

• West University Park (0.6 miles)
• Skinner Butte Park (0.7 miles)
• Alton Baker Dog Park (0.9 miles)
• Monroe Park (0.9 miles)
• Jefferson Park (1 miles)
• Washington Park (1.2 miles)
• Madison Meadows (1.4 miles)

Pharmacies

• Broadway Apothecary (0.7 miles)
• Synergy Rx (0.7 miles)
• Hirons Drug (0.8 miles)
• Albertsons Pharmacy (1.1 miles)
• Sav-On Pharmacy (1.1 miles)
• Twenty After Four Wellness Center (1.1 miles)
• Serra Dispensary Eugene (1.3 miles)

Hospitals

• Willamette Community Health Solutions (0.8 miles)