U Got A Friend, LLC

Pros

• The professionalism was top tier and the staff were kind and friendly.
• They did better than EMSA transport over the past 15 years and are highly recommended as a primary transportation option.
• The ladies providing the rides were kind, courteous, and professional.
• Brittney is very efficient and caring.
• Sheila is described as the best caregiver and consistently goes above and beyond.
• Sheila is a master at cleaning and organizing, with a fine work ethic.
• Sheila cleans thoroughly and is friendly with dogs.
• The service was described as wonderful and highly recommended.

Cons

• The transportation service was repeatedly late, sometimes by 30 minutes to an hour and a half, and on two occasions did not show up, causing missed appointments.
• The home health provider spoke and acted in a nonprofessional way, with staff not even identifying themselves or the company.
• There were weeks with no follow-up calls or visits after the initial assessment, leaving families waiting without updates.
• A stitches removal was mishandled, with stitches left embedded and infected due to delays in removal.
• Scheduling for cleaning/companion services was extremely slow and unreliable, often taking 2-4 weeks for a referral and having limited availability.
• The first cleaner did not show up as scheduled and was rude when questioned.
• A cleaner arrived without cleaning supplies, talked on the phone during the visit, and left early.
• Customers had to call multiple numbers to reach someone, and staff sometimes spoke to them in a disrespectful manner about service availability.

Review

The collection of reviews presents a landscape of in-home services that is at once inconsistent and deeply personal. On one end are dedicated caregivers and efficient cleaners who inspire gratitude and repeat business; on the other end are transportation delays, missed appointments, and slow or poor communication that leave families frustrated and worried. Taken together, the messages reveal how much rides, home health, and in-home support depend on the individual providers you encounter, the scheduling systems in place, and the responsiveness of the agency handling the referrals.

Transportation experiences swing wildly. A number of reviewers report chronic lateness - sometimes 30 minutes, other times an hour and a half - and even outright no-shows that caused patients to miss important appointments. The sting of those failed rides is compounded by the sense that the problem isn't just one bad day but a pattern: missed calls, long waits on hold, and a feeling that someone isn't taking the urgency of getting a patient to care seriously. One reviewer even urged SoonerRide to stop working with the company responsible for the late transport, underscoring how damaging this inconsistency can be for families trying to navigate medical needs. Yet there are outliers who describe an entirely different experience; in one case, the transportation staff who moved a brother to a surgery were described as "top tier," with kindness and professionalism that surpassed other providers in the field. That reviewer rated the experience highly, suggesting that when the right drivers and coordinators show up, transportation can be seamless and reassuring.

Home health care reviews tell a story of miscommunication and delayed responsiveness that in at least one instance had real health consequences. The first red flags were practical - phone staff who answered without identifying who they were or what company they represented, and orders that weren't followed up on for days. The initial assessment visit raised expectations that were never met; the nurse was told about stitches that needed removal soon, but after leaving, the family heard nothing for more than a week. When the stitches were eventually removed, the procedure had to be readdressed elsewhere because delays allowed an infection to take hold. The end result for that family was cancellation of service and a decision to switch to another home-health provider, a move they framed as a necessary corrective action rather than a mere preference. The thread running through these experiences is a clear warning that for home health, timely follow-through, reliable scheduling, and clear communication are not optional extras but essential service components.

Against these episodes of frustration stand glowing testimonials about specific individuals who provide excellent care. A strong throughline in the reviews is the praise for Sheila - the caregiver/housekeeper repeatedly described as reliable, proactive, loving, and exceptionally thorough. Multiple reviews insist that Sheila goes "above and beyond," rarely chatting away on the phone and instead focusing on the task at hand, whether it's cleaning, organizing, or assisting with daily needs. Customers talk about sparkling homes, improved mental health from having a dependable cleaning routine, and a sense of comfort and companionship that feels personal rather than professional. The same positivity extends to others with similar names, such as Shelia and Sheena, who are described as trustworthy and a joy to be around, reinforcing the sense that when good caregivers show up, they become an emotional anchor for families dealing with medical or daily living challenges. The consistency of these testimonials gives hopeful ballast to anyone considering in-home care as an ongoing part of their or their loved ones' lives.

Nevertheless, not every experience with the in-home support network is smooth. Several reviews highlight systemic scheduling challenges and limited staffing. For U Got a Friend (UGAF), the drawbacks include long waits to schedule and referrals, a scarce pool of cleaners, and a calendar that seems constrained to limited hours or days. First visits sometimes arrive late or not at all, and when mistakes occur, the responses can be slow or non-committal, with customers reporting being shuffled between numbers or representatives. The pattern of miscommunication - whether a cleaner arrives with no supplies, or a caregiver comes early or late or cancels - leads some families to seek other providers altogether. One reviewer recounts a painstaking four-week cycle of chasing a different representative only to discover that the area has only two cleaners, making timely service nearly impossible. The overall impression is that while the company has some strong workers and moments of good performance, the scheduling and communication bottlenecks undermine trust and reliability for everyday needs.

Amid the mixed landscape, a few voices shine a light on particularly effective workers whose impact feels transformative. Brittney, a PCA (personal care assistant) noted in one glowing account, is described as incredibly efficient and caring, changing the reviewer's experience so dramatically that it feels like a turning point. The sentiment goes beyond gratitude for competent care to a genuine appreciation for the person's character and dedication. The praise for Brittney sits alongside the many testimonials about Sheila, suggesting that the difference between a good day and a difficult one in home care often comes down to the person delivering the service and how well the team behind the scenes supports them.

In the end, the reviews present a nuanced portrait: when transportation, home health, or housekeeping services are consistent, communicative, and staffed with compassionate, capable professionals, families feel seen, supported, and relieved. When scheduling systems falter, when calls go unanswered, or when caregivers are late or absent, the stress compounds existing health or daily living concerns. The emphatic praise for workers like Sheila and Brittney offers a hopeful counterpoint to the frequent cautions about delays and miscommunication, illustrating that the best in-home care can be deeply meaningful and life-enhancing. Families navigating these services are likely to encounter both extremes, so informed, proactive coordination with the providers and clear expectations about scheduling and accountability remain essential.

This part of Tulsa, Oklahoma offers a convenient and diverse array of amenities that cater to individuals seeking senior living options. With several parks nearby, such as Terrace Park and Leake Park, residents can enjoy outdoor activities and leisurely walks in beautiful surroundings. Additionally, there are numerous pharmacies located within a short distance, providing easy access to healthcare services and medication needs. A variety of cafes, restaurants, and places of worship are also present in the area, offering opportunities for socialization and community engagement. For medical needs, there are reputable physicians' offices and hospitals nearby, ensuring quality healthcare services are readily available. Overall, this neighborhood provides a well-rounded environment for seniors looking for a comfortable and convenient place to call home.

Parks

• Terrace Park (1.1 miles)
• Leake Park (3.3 miles)
• Florence Park (3.5 miles)

Pharmacies

• Walgreens (1.2 miles)
• CVS Pharmacy (1.3 miles)
• Reasor's Foods (1.8 miles)
• Reasor's Foods (1.9 miles)
• Qualitycare Pharmacy (2 miles)
• Amerita (2.2 miles)
• Walgreens (2.3 miles)

Cafes

• Starbucks (1.3 miles)
• Dutch Bros Coffee (2.3 miles)
• Starbucks (3 miles)
• Cha Bubble Tea (3.3 miles)
• Tally's Good Food Cafe (3.3 miles)

Places of Worship

• Islamic Society of Tulsa (1.5 miles)
• Christ United Methodist Church (2.9 miles)
• TU Masjid / Mosque (4.5 miles)
• Brookside Baptist Church (4.9 miles)

Restaurants

• Coney I-Lander (1.7 miles)
• Chick-Fil-A (1.8 miles)
• Fiesta Cozumel (1.8 miles)
• McDonald's (2 miles)
• Braum's (2.2 miles)
• Raising Cane's Chicken Fingers (2.2 miles)
• Whataburger (2.3 miles)

Theaters

• AMC Southroads 20 (1.7 miles)
• Cinemark Tulsa (3.8 miles)

Physicians

• Tulsa Bone & Joint Orthopedic Urgent Care (2 miles)
• Tulsa Bone & Joint Associates (2 miles)
• Ou Physicians (2.1 miles)
• Urologic Specialists of Oklahoma (2.1 miles)
• Tulsa Endoscopy Center (2.6 miles)
• Ranch Acres Audiology (2.9 miles)
• Oklahoma Men's Clinic (2.9 miles)

Hospitals

• Southwestern Regional Medical Center (4.1 miles)
• St John Medical Center (4.8 miles)
• Health Design (4.8 miles)
• Hillcrest Specialty Hospital (5.2 miles)