Amada Senior Care Oklahoma

Pros

• The team is professional, and the caregivers are consistently kind and attentive.
• They genuinely care about the well-being of their clients.
• The communication with the staff has always been easy, and they're quick to respond to questions or concerns.
• Zach Keathley spent time with the family after hours and even came to their home, explaining and answering questions and continuing to guide them.
• Katrina Johnston has been kind, caring, and cheerful with my mom, and the family highly recommends Amada.
• Samantha is a Godsend; she is sweet and open to Mom's wants and needs.
• Kristy's wealth of information is very helpful in setting up care.
• Brittany was professional, treated my husband with respect, and listened when he talked with her.
• This is a fantastic group of people who genuinely love their caregivers and strongly desire to do the right thing for their clients.

Cons

• The company never returns calls, leaving the employee unheard.
• After June 16th, the employee was cut off: hours removed, removed from AXIScare and COAChUp, and told there was no work for weeks.
• The supervisor claimed to be the highest level and restricted communication to himself, isolating the employee.
• The employee felt retaliation, abandonment, and hurt instead of support.
• The company refused refunds for prepaid services that were not delivered.
• An overnight aide slept on the clock and violated privacy by staying in the hospital room.
• Staffing and communication failures were evident, including never answering phones and no response from leadership.
• The in-house staff were described as treating the reviewer badly.

Review

A wide range of experiences with Amada Senior Care in Oklahoma surfaces in these reviews, painting a picture of a company that can feel warm and dependable to many clients while also leaving some employees and families with serious concerns. On the one hand, multiple accounts praise the organization for professionalism, compassion, and reliable care. On the other hand, several reviewers describe frustrating communication gaps, perceived retaliation, and troubling business and care practices. Taken together, the collection reflects a service that some families deeply value and rely on, while others question how the company handles internal issues, billing, and responsive support.

Many reviewers emphasize positive interactions with Amada's staff and the overall quality of care for clients. The team is often described as professional, with caregivers who are kind, attentive, and genuinely invested in clients' well-being. Clients note that caregivers listen, tailor care to individual needs, and show respect for both patients and their families. Specific staff members are repeatedly singled out for praise, including names like Zach Keathley, Katrina Johnston, Katey, and Samantha, who are portrayed as going above and beyond to assist families and provide personalized support. In these accounts, Amada's care feels dependable, with caregivers arriving on time, communicating well, and treating clients with warmth and dignity.

Contrasting those positive experiences, other reviews recount troubling scenes of poor communication, perceived retaliation, and a sense of being voiceless within the organization. One caregiver who was injured in June describes a disastrous late spring and summer, with hours cut off, no work availability, and being removed from internal systems like AXIScare and COAChUp. The reviewer claims that upper management effectively barred contact with HR or scheduling, leaving them isolated and unheard. They describe a climate where safety concerns were raised but seemingly discounted, and where the person felt abandoned even as clients continued to receive care from others. The narrator also notes a lack of response from leadership, including the CEO, which amplified the feeling of being ignored or dismissed.

Several accounts extend these concerns into the realm of retaliation and overall treatment of staff who speak up. The sense conveyed is that, after raising safety or service quality issues, some employees experienced punitive or retaliatory treatment rather than support. The language used by reviewers - phrases like "erased," "voiceless," and "retaliation" - conveys a perception that voicing concerns may jeopardize one's standing within the company or their access to work. This contrast between the warmth reported in caregiver interactions with clients and the bitterness described by some staff highlights a split experience within Amada's Oklahoma operation.

Billing practices and refunds appear as another area of disagreement among reviewers. A number of comments describe tensions around payment structures - specifically the expectation of paying in advance for services and the difficulty of obtaining refunds for unused or unprovided services. One account details a substantial refund dispute after a surgical-care arrangement, where the client alleges substandard care and difficulties securing a refund of funds already paid. The sense across these stories is that policies intended to clarify transactions may instead produce frustration when service expectations aren't met or when communication falters. Some reviews report delays or "overlooked" refunds, while others commend the staff for responsiveness in other contexts, underscoring the mixed experiences under the same umbrella organization.

Amada's public-facing image in these reviews is equally mixed. On the positive side, reviewers frequently claim that Amada demonstrates care for clients and families beyond the basics, with staff who bring kindness, attentiveness, and a desire to do the right thing for clients. On the negative side, there are pointed critiques of in-house communications, leadership responsiveness, and internal policies that some feel undermine trust and financial fairness. The tension between heartfelt caregiving and organizational friction leaves potential clients and staff with a nuanced impression: Amada can be a source of genuine relief and support for many, yet the experience can be inconsistent and constrained by internal challenges.

In sum, the collection of reviews presents Amada Senior Care as a company capable of delivering compassionate, high-quality caregiving and reliable client relationships in many cases, while also facing legitimate criticism from others who describe systemic communication failures, perceived retaliation against employees who speak up, and troubling billing and access-to-resources issues. The strongest consensus across the narratives is that the human element - caregivers who connect with clients and families - can be outstanding, but the administrative and leadership layers are where significant dissatisfaction arises for some individuals. Prospective clients and employees may want to investigate local leadership, policy clarity, and channels for addressing concerns to determine whether their needs and expectations align with the experiences shared here.

This area of Tulsa, Oklahoma, offers a diverse range of amenities and services that would be beneficial for seniors looking to reside in a vibrant community. The presence of multiple places of worship provides opportunities for spiritual fulfillment and connection with the local community. Additionally, the proximity to cafes, restaurants, pharmacies, physicians, and hospitals ensures easy access to essential services and healthcare options. The availability of parks also offers opportunities for outdoor recreation and relaxation. Overall, this neighborhood provides a well-rounded environment that caters to the needs of seniors seeking a convenient and supportive place to live.

Places of Worship

• Islamic Society of Tulsa (0.5 miles)
• Christ United Methodist Church (2.5 miles)
• Brookside Baptist Church (4.2 miles)

Cafes

• Starbucks (0.9 miles)
• Dutch Bros Coffee (1.1 miles)
• Starbucks (1.7 miles)
• Cha Bubble Tea (2.5 miles)
• Tally's Good Food Cafe (4 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Walgreens (1 miles)
• Reasor's Foods (1.4 miles)
• Walgreens (1.6 miles)
• Qualitycare Pharmacy (1.9 miles)
• Jombo's Island Style Dispensary (2 miles)
• Drug Warehouse (2.2 miles)

Restaurants

• Whataburger (1 miles)
• Raising Cane's Chicken Fingers (1.1 miles)
• Taco Bell (1.2 miles)
• Coney I-Lander (1.2 miles)
• Chick-Fil-A (1.2 miles)
• Hideaway Pizza (1.5 miles)
• Beijing Gourmet (1.6 miles)

Theaters

• AMC Southroads 20 (1.3 miles)
• Cinemark Tulsa (3.5 miles)

Physicians

• Ou Physicians (1.3 miles)
• Tulsa Endoscopy Center (1.4 miles)
• Breast Specialists Of Saint Francis (1.8 miles)
• Child Neurology of Tulsa (1.8 miles)
• Eastern Oklahoma Orthopedic Center (1.8 miles)
• Warren Clinic-Springer Building (1.8 miles)
• Bregman Richard Warren Clinic Neurosurgery Tulsa (1.9 miles)

Parks

• Terrace Park (2.3 miles)
• Leake Park (2.3 miles)
• Florence Park (3.6 miles)

Hospitals

• Southwestern Regional Medical Center (3.6 miles)
• Health Design (4.6 miles)
• St John Medical Center (4.6 miles)