Stillwater Primrose

Pros

• Residents are loved, well cared for, and workers are appreciated.
• The staff know everyone's names, and residents are kind, friendly, and inclusive.
• Primrose feels like a family with a warm, welcoming atmosphere and abundant social activities.
• The team goes above and beyond for residents, with caring, genuine, and respectful staff.
• The staff and leadership are outstanding - professional, compassionate, and always willing to help.
• The community is beautifully maintained, peaceful, and full of positive energy.
• There's a genuine sense of belonging, with both residents and staff taking pride in Primrose.
• Primrose treats residents like family and truly cares for their well-being.
• In emergencies, Primrose staff act swiftly to ensure safety and secure care for residents.
• The nursing staff are attentive and compassionate, delivering high-quality care.

Cons

• The kitchen was disgusting.
• Open food items were rarely labeled and dated.
• There were a lot of accidents involving residents, especially those in assisted living.
• A former staff member would seriously not move a loved one there.

Review

Primrose Retirement Community in Stillwater, Oklahoma, is described by many as a beautifully designed and deeply caring place where residents are treated like family and where the atmosphere feels warm, welcoming, and inclusive. Reviewers repeatedly emphasize a connected, family-like culture: staff members who know each resident by name, residents who are kind and sociable, and a sense that everyone looks out for one another. Families who moved their loved ones there repeatedly mention a "home" feeling, a strong sense of belonging, and a community where social activities are plentiful and meaningful. One mom especially embraced the experience, finding joy in the social calendar and in the immediate sense of being cared for by people who truly care.

The community's response to crisis further highlights the depth of this care. During wildfire evacuations, Primrose staff demonstrated remarkable planning, calm, and resourcefulness. In Stillwater, residents were moved to the Stillwater Senior Center with staff coordinating the effort and alerting families to ensure everyone could be safe. The team arranged transportation, secured temporary housing when needed, and even prepared snacks and medications to keep residents comfortable and safe through the night. The operation continued across locations, with residents eventually transported to a Primrose facility in Shawnee and then brought back once conditions allowed. The overarching message from these accounts is one of competence, compassion, and unwavering dedication to resident safety - qualities attributed to the director and the entire staff.

On a daily basis, the same values shine through in the way Primrose is run. Reviewers praise a responsive, helpful staff who go "above and beyond" in meeting day-to-day needs and in simply offering a friendly, reassuring presence. The leadership is frequently commended for being professional and compassionate, creating an environment where residents feel supported and valued. The community itself is described as peaceful and well-maintained, with a positive energy that reinforces a strong sense of belonging. Food is mentioned in multiple accounts as enjoyable, and the overall atmosphere conveys that Primrose is not just a place to live, but a place that feels like home.

Communication and connection emerge as standout strengths for many families. Residents' moments are shared through photos and updates, which helps families stay connected even when they cannot be present in person. The staff are noted for timely responses to concerns or questions, and for maintaining a transparent line of communication with families. This attentiveness extends into the transition process when new residents arrive. The accounts describe a smooth move-in experience, with staff members taking time to ensure new residents settle in, feel welcomed, and quickly become part of the community. The ongoing care, it seems, is supported by a team that treats every resident's well-being as a priority.

Volunteer and partner engagement adds another layer to Primrose's vibrant community. People who volunteer or partner with Primrose speak highly of the experiences they have at the facility - highlighting the warm reception they receive from residents and staff, and the genuine sense of care that fills the hallways. Third-party providers praise the facility for its quality of care and its strong sense of community, noting how the environment fosters connection and a shared commitment to residents' lives and happiness. Some reviewers even describe personal work experiences there as rewarding, underscoring the consistency of dedication across roles - from direct care to operational support.

Amid the overwhelmingly positive experiences, one review presents a contrasting perspective that warrants attention. This account, from a former cook/server at the Stillwater location, raises concerns about kitchen hygiene and food handling practices. The reviewer describes issues with open food not being labeled or dated, which raises questions about safety and compliance. They also mention a perception of "accidents" involving residents, particularly those in assisted living. While this single critique stands apart from the broadly glowing consensus, it serves as a reminder that, like any community, candid feedback - especially about essential services like the kitchen and food safety - deserves consideration and ongoing oversight to maintain and improve standards for every resident.

Taken together, the collection of reviews paints a portrait of a Primrose community in Stillwater that many families describe as a loving, well-run home. The staff are repeatedly praised for their dedication, the leadership for its professionalism and compassion, and the residents for their warmth and engagement. Even amid emergencies, the team's calm, coordinated response demonstrates a commitment to safety and to preserving dignity and comfort. While there are concerns raised by one former employee, the enduring narrative across most testimonials is one of genuine care, meaningful connections, and a sense of belonging that makes Primrose feel like family to both residents and their loved ones.

This part of Stillwater, Oklahoma offers a range of healthcare options with physicians, dermatologists, mental health services, and eye care facilities all within a few miles. There are also various dining options nearby, including bakeries, delis, fast food chains, and ethnic eateries. The area features several parks for outdoor activities and recreation. Places of worship are available for spiritual enrichment as well. Numerous pharmacies are conveniently located for medication needs. Transportation is easily accessible with the regional airport nearby and U-Haul services in the vicinity. For entertainment, there is a movie theater within a short distance. Overall, this neighborhood provides a mix of healthcare services, dining choices, recreational opportunities, spiritual support, and convenience for daily living.

Physicians

• OrthoOklahoma (0.6 miles)
• U.S. Dermatology Partners Stillwater (2 miles)
• Presley, Amy - Edwin Fair Community Mental Health Center (2.7 miles)
• Stillwater EyeCare (2.9 miles)
• Stillwater Vision Clinic (3.1 miles)
• SFC (3.2 miles)
• Servant Medical Imaging (3.2 miles)

Restaurants

• Red Rock Bakery & Deli West (1.6 miles)
• Subway (2.8 miles)
• Braum's (2.8 miles)
• Thai Loco (2.9 miles)
• Sushi House (3 miles)
• Pi Phi Dining Hall (3.6 miles)
• McDonald's (3.9 miles)

Parks

• Tech Park Trail (1.9 miles)

Cafes

• Starbucks (2.7 miles)
• Daily Grind (4.1 miles)
• Panera Bread (4.5 miles)
• Just Wafflin (4.7 miles)
• Starbucks (4.8 miles)
• Dutch Bros Coffee (5.1 miles)
• Aspen Coffee Co. (5.2 miles)

Places of Worship

• Countryside Baptist Church (3 miles)
• Hillcrest Baptist Church (4.1 miles)
• United Pentecostal Church (5.2 miles)

Pharmacies

• Tiger Drug Co (3.4 miles)
• Razook's Drug (3.5 miles)
• Walgreens (4.6 miles)
• CVS Pharmacy (4.6 miles)
• Food Pyramid (4.7 miles)
• Walmart Pharmacy (5 miles)
• Walmart Pharmacy (5.4 miles)

Transportation

• Stillwater Regional Airport (SWO) (4.4 miles)
• U-Haul Moving & Storage (5.1 miles)

Theaters

• AMC Stillwater 1 (5.3 miles)