FirstLight Home Care of Oklahoma City/Edmond

Pros

• Kellie is cheerful, positive, and brings her A-game every day with genuine care for everyone.
• Shirley Little is compassionate, knowledgeable, and attentive, and trusted to care in the home.
• The FirstLight care team is amazing, hardworking, and goes above and beyond for both clients and staff.
• Mary is an excellent, professional, and patient home care aide.
• Clover Fields is consistently happy and cheerful, going above and beyond to keep clients safe and tidy.
• Shanna Harrington provides outstanding care and takes initiative to help beyond the basics.
• Amanda Ridenour is a kind, capable caregiver who cooks, cleans, runs errands, and checks in on her client.
• Kim C. is a valued caregiver who prepares meals, assists with ostomy care, and accompanies clients to appointments.

Cons

• The grandfather's care has been inconsistent with planning that's nonexistent.
• Schedules changed with no warning.
• The company tried to order a hospital bed without the family's knowledge or consent.
• They became petty and attempted to remove service when confronted about it.
• They removed favored aides after being asked to continue the service.
• They promised the world but grew aggressive when confronted about shortcomings.
• They go behind families' backs to arrange hospital beds without approval.
• They allegedly called the doctor and hospice nurse to sign off on a hospital bed, implying financial gain rather than the client's best interest.
• They seem to prioritize extra money over the client's best interests.
• They would send an unwanted aide even if asked not to.
• They would take pictures of a loved one without permission and display them at their office.
• They lie about the availability of aides and call Adult Protective Services.
• Nothing good to say about the company.
• Melissa Gammel is described as a crazy nut.

Review

FirstLight Home Care appears to be a company that can deliver deeply personal, compassionate care when the right people are on the job, but it also leaves enough room for frustration when communication and planning falter. Several reviewers speak with warmth about the people who made a difference in their lives, weaving stories of dedication, patience, and genuine care. The most heartfelt praise tends to focus on individual caregivers who became more than caregivers - people who show up with a smile, a patient ear, and a willingness to go above and beyond to help family members through vulnerable moments. In particular, Kellie's spirit and daily brings-it attitude, along with Terry's enjoyment of her humor, stands out as a reminder of the simple, human connections that define good home care. The tone of these reflections is consistently hopeful when a caregiver shows up with the right combination of cheer, competence, and presence.

Shirley Little is repeatedly highlighted as a standout in the mix of the company's caregivers. After a rough start with several initial caregivers sent by FirstLight, families found in Shirley someone who was genuinely compassionate, knowledgeable, and attentive. Her care for a father and the comfort she brings to both parents illustrate how one consistent, attentive caregiver can restore trust during a period of vulnerability. One reviewer notes that Shirley has been with them for a year as of September and expresses deep gratitude for her dedication in a landscape where not all caregivers feel equally invested. The sentiment is that Shirley embodies the reliability and warmth that many families are seeking when they invite someone into their home to support a loved one.

Another recurring thread is the value of skilled, steady hands like Mary, who is described as excellent at her job - professional, patient, and effective. This positive assessment dovetails with a broader declaration from someone who has spent several years with FirstLight, both as a caregiver and in the office. That long-time employee emphasizes the staff's commitment to quality care for clients and care for the caregivers themselves, noting that the company has sometimes gone above and beyond to meet needs and ensure satisfaction. The overarching message from these voices is that a well-supported environment for caregivers translates into better, more dependable care for clients, and that the company's best representatives can leave lasting, positive impressions on families.

However, not every note about FirstLight is rosy. A particularly strong caveat comes from a reviewer who describes a cascade of concerning practices, including pressure to order a hospital bed without consent, attempts to influence medical professionals to sign off on equipment for profit, and a pattern of unsatisfactory scheduling with little warning. The reviewer further alleges that the company can become aggressive when confronted about shortcomings, and that favoritism toward particular aides can trump the stated plans for consistent coverage. The most troubling accusation in this account is the claim that a photo of a loved one was taken without permission and posted in the office, a behavior that implies a serious breach of trust and privacy. While this is a singular, provocative caution, it sits alongside other complaints about miscommunication and manipulation of schedules, painting a picture of a service experience that can feel chaotic and unreliable when not carefully managed.

Amidst these warnings are numerous testimonies to high-quality, diligent care from specific caregivers. Clover Fields is praised repeatedly for her dependable, cheerful presence, ensuring safety and supporting both the client and his spouse with household tasks and attentive care. Shanna Harrington is lauded for her outstanding work over time, providing dependable accompaniment to appointments and thorough personal care. Amanda Ridenour's detailed, compassionate approach stands out as well: she cooks meals, handles housekeeping tasks, empties urinals, runs errands, and even checks in on the client when she isn't physically present. The care stories celebrate caregivers who take the time to know their clients well and who proactively extend their help beyond the basics.

The testimonials continue with a sense of family belonging tied to specific staff members. KeeKee Jackson is described as an amazing caregiver whose presence is deeply meaningful to the client's family. Kim C. is credited with creating stability and comfort, managing meals, ostomy care, and even helping with puzzle-based activities that bring joy to an older family member. In other accounts, Emiley A. helps during the weekend, supporting movement and outdoor activity, while Melissa Gammel is described as a reliable, adaptable sub who assesses needs on the fly and contributes to the overall well-being of the home. Arianna is named as a great caregiver, and Linda A. and Lashinda H. are celebrated for their exceptional care with a grandfather, highlighting how the right match can feel like a natural extension of one's own family.

Taken together, these reviews sketch a nuanced portrait of FirstLight Home Care. On one hand, the network of caregivers - when they arrive with empathy, skill, and steadiness - can transform a difficult season into something more manageable and even uplifting. Families repeatedly speak of caregivers who become part of the household routine, who read clues about a loved one's needs, and who invest their energy into meals, mobility, medical appointments, and simple acts of companionship that lift spirits. On the other hand, the critiques underscore real risks when communication, consent, and scheduling break down. Allegations of unsanctioned medical arrangements, aggressive responses to concerns, inconsistent scheduling, and privacy breaches are powerful reminders that home care quality hinges on trustworthy management and transparent practices, not just caring personnel. The common thread in these reflections is that the best experiences emerge from strong, reliable office coordination and from caregivers who truly align with a family's values and needs.

In sum, FirstLight Home Care carries with it a spectrum of experiences that echo the realities of home-based care. For every story of a caregiver who becomes a trusted part of the family, there is a counterpoint about scheduling chaos, questionable decisions, or privacy concerns. Yet, the prevailing message from many families is one of gratitude for the care that did work - a reminder that exceptional caregivers can shine brightly in the lives of clients and their loved ones. Those considering FirstLight would do well to inquire about the specific caregivers assigned, confirm consent and plans in writing, and maintain open lines of communication with the office to ensure that the compassionate, competent care they seek is the care they receive. With the right match and attentive oversight, FirstLight has the capacity to deliver meaningful support and to help families navigate challenging times with a sense of humanity, dignity, and hope.

Physicians

• Total Primary Care (0.3 miles)
• Faster Care (0.5 miles)
• John Parmelee, PA-C (0.7 miles)
• Deaconess Hospital (1 miles)
• Mary Kathryn Mercer (1 miles)
• Medical Specialist (1.1 miles)
• Christopher Stellman, MD (1.4 miles)

Places of Worship

• Mayflower Congregational Church (0.6 miles)
• Village Baptist Church (3.3 miles)
• Crossings Community Church (5.7 miles)

Restaurants

• Clark Crew BBQ (1 miles)
• Sonic Drive-In (1.7 miles)
• Taco Bueno (1.7 miles)
• Chick-Fil-A (1.7 miles)
• Braum's (1.8 miles)
• Café Escondido (1.8 miles)
• Chelino's Mexican Restaurant (2.2 miles)

Hospitals

• Kevin O'Neal, DO (1.1 miles)
• Integris Physicians Building D (1.2 miles)
• The Children's Center (2.7 miles)
• Lakeside Women's Hospital (3.3 miles)
• Oklahoma Heart Hospital (4.9 miles)
• McBride Clinic Orthopedic Hospital (5.3 miles)

Pharmacies

• Walgreens (1.2 miles)
• Prohealth Plaza Pharmacy (1.3 miles)
• PharMore Specialty Pharmacy (1.4 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.1 miles)
• Uptown Grocery Co (2.7 miles)

Cafes

• Panera Bread (1.3 miles)
• Starbucks (2.7 miles)
• Panera Bread (2.8 miles)

Parks

• Hefner Park (1.5 miles)
• Davis Park (3.4 miles)
• Edgemere Park (4.5 miles)

Transportation

• Interstate Helicopters (2.5 miles)
• Atlantic Aviation (2.5 miles)