Crescent Health Svc in Oklahoma City, OK

Pros

• The phlebotomist who took the blood was super nice and friendly as well as efficient.
• Natasha was really helpful and sweet.
• Natasha and Shatika were wonderful, kind and thoughtful.
• Kerry was the technician that assisted me and she was wonderful.
• This Labcorp location was amazing.
• Check-in lady went above and beyond to take care of me; the phlebotomist did an excellent job and explained everything well.
• The technician was very helpful and the experience was quick.
• Gracious and helpful Toni was amazing.
• Toni found the vein on the first try, and the needle insertion was painless.
• The facility is neat and clean, with nice and professional staff.
• The techs were friendly and excellent at drawing blood.
• They’ve been excellent during the last several visits.

Cons

• The desk staff were very rude and unhelpful.
• The staff were unprofessional and hostile toward patients.
• The location is not handicap accessible.
• Front desk staff were extremely rude.
• They experienced long waits even with an appointment.
• Hours and drug-screen times were poorly communicated and often inaccurate.
• Test results were delayed or lost with poor follow-up.
• The customer service was terrible and not worth using this lab.
• Privacy at the location was poor, with a bathroom door that had no lock and little overall privacy.

Review

This Crescent Health Services location in Oklahoma City is best suited for adults who need routine laboratory work or employment-related screenings and want a fast, painless blood-draw experience. The site delivers an in-and-out workflow when the schedule aligns, with easy online appointment options and a self-serve kiosk that many users find efficient. For those who prioritize the actual phlebotomy result, short draws, reliable technique, and minimal discomfort, the staff can be highly competent, and several visits evidence consistently skilled draws. In practice, the environment rewards patience with a quick return to routine activities, provided the customer can tolerate variability in front-desk interactions and occasional communication gaps.

However, a blanket recommendation stops short without acknowledging who should consider alternatives. This location is less suitable for anyone whose primary concern is predictable, courteous service from the moment of arrival, or whose schedule cannot tolerate inconsistent hours. Repeated complaints about rude or inattentive front-desk staff, confusing or poorly communicated hours, and limited phone responsiveness point to a service culture that can undermine otherwise efficient lab work. Families and individuals who rely on timely results delivery to a physician, or who must coordinate closely with a caregiver, should look for a location with steadier customer service and clearer operating hours. Accessibility and privacy concerns further tilt the balance toward alternatives for those with mobility needs or strong privacy expectations.

The strongest positives here center on the procedural advantages of efficient phlebotomy and a streamlined check-in flow. When a skilled technician is available, blood draws are painless and precise, with many patients reporting minimal or no discomfort. The facility benefits from staff who communicate clearly during the draw, explain the process, and move patients through the procedure quickly. Online scheduling is often praised, and several visits highlight how the combination of a quick check-in, prompt back-room attention, and rapid completion can make the experience feel almost routine, especially for those who only need routine panels or pre-employment screenings. Yet these gains depend heavily on staffing and the particular day’s service mix; the same staff dynamics that produce excellence on some visits can give way to friction on others.

The main cons compete directly with those pros and can derail otherwise solid performance. Front-desk interactions frequently appear brusque or unhelpful, with multiple reviews describing rude or dismissive behavior that adds stress to an already busy moment. Hours are a notable source of frustration: posted schedules do not always align with actual operations, leading to miscommunication about when drug screens or standard labs are available. Another pervasive theme is inconsistent service quality: some staff are exceptional, others are perceived as indifferent or hostile. Privacy and accessibility issues also surface, tight spaces, a bathroom door without a lock and a visible lack of privacy can make sensitive visits uncomfortable, and a few reports describe accessibility barriers for wheelchair users. Finally, reliability of results and timely communication remains a concern: delayed or missing test results, unreturned calls, and difficulty reaching the lab staff can undermine trust and complicate treatment plans.

In practical terms, decision-makers should approach this site with concrete expectations and guardrails. Before a visit, confirm the exact hours for the required service (labs versus drug screens) and ask about current wait times or any lunch-hour closures that may affect your schedule. If drug screening is involved, verify the specific windows when this service is offered and whether the site can accommodate walk-ins or only pre-scheduled appointments. Plan for possible short delays during peak times, but be prepared for longer waits if the front desk is overwhelmed or the day’s staffing is thin. Bring all necessary identification, insurance information, and the doctor’s order, and consider requesting a specific phlebotomist if prior visits were successful with a particular technician. For results, insist on clear delivery timelines and confirm whether results can be sent electronically to the provider to minimize follow-up friction.

Ultimately, Crescent Health Services’ Oklahoma City location provides a workable option for fast, skilled blood draws and simple, in-and-out visits when schedules cooperate and front-desk service behaves professionally. The core decision hinges on tolerance for inconsistency: if the priority is speed and the patient can navigate occasional communication lapses and privacy compromises, this site will meet expectations on most routine lab visits. If reliability of customer service, unambiguous hours, accessible facilities, and dependable result delivery are non-negotiable, families should seriously consider alternatives, other Labcorp locations or different labs altogether, where the balance between operational clarity and personal care is more consistently weighted in favor of the patient. In the end, the choice should reflect whether the priority is the efficiency of the draw or the steadiness of the service experience.

Restaurants

• McAlister's Deli (0.4 miles)
• Lumpy's Sports Grill (1.6 miles)
• Jersey Mike's (1.6 miles)
• Chick-Fil-A (2.2 miles)
• Raising Cane's Chicken Fingers (2.2 miles)
• Taco Bell (2.5 miles)
• McDonald's (2.6 miles)

Physicians

• Hanger Prosthetics & Orthotics (0.5 miles)
• Oklahoma Vein Specialists (0.5 miles)
• Oklahoma Otolaryngology Associates, Mercy Doctors Tower (0.7 miles)
• Duhon, Lisa North May Va Clinic (1.7 miles)
• The Sleep Clinic (1.8 miles)
• INTEGRIS Family Care Memorial West (1.9 miles)
• Children's Eye Care (2.1 miles)

Hospitals

• Oklahoma Heart Hospital (0.6 miles)
• Lakeside Women's Hospital (2 miles)
• Summit Medical Center (5.2 miles)
• McBride Clinic Orthopedic Hospital (5.3 miles)
• Integris Physicians Building D (5.7 miles)
• Kevin O'Neal, DO (6 miles)

Places of Worship

• Crossings Community Church (0.6 miles)
• Quail Springs Baptist Church (1.2 miles)
• Village Baptist Church (2.7 miles)
• Mayflower Congregational Church (5.2 miles)
• Victory Church (6.5 miles)

Pharmacies

• Walgreens (1.7 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.2 miles)
• Uptown Grocery Co (3.3 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (3.6 miles)

Parks

• Seminole Pointe Park (2.3 miles)
• The Park at Traditions (4.1 miles)
• Hefner Park (4.7 miles)
• Davis Park (5.2 miles)

Cafes

• Panera Bread (4.7 miles)
• Panera Bread (5.6 miles)

Transportation

• Atlantic Aviation (6.3 miles)
• Interstate Helicopters (6.3 miles)
• U-Haul Moving & Storage (6.5 miles)