SYNERGY HomeCare of Norman

Pros

• Synergy is an amazing resource for healthcare professionals, with happy and friendly staff who treat clients like family.
• Patients have provided excellent feedback on the care they received from Synergy.
• The company has a great staff who genuinely care about the people they serve.
• The staff is described as amazing.
• The company is on-call 24/7, does not require a minimum number of hours, and is helpful and flexible with changes.

Cons

• The caregivers largely do not engage with patients.
• They do not do much beyond the bare minimum.
• Coverage was scheduled to begin at 8:00, but no one arrived.
• They claimed to have called the night before, but no one spoke with the patient.
• The reviewer would not recommend the service.

Review

Synergy has earned a strong and multi-faceted impression among healthcare professionals who rely on its services. Many describe a culture shaped by happy, friendly staff who treat clients as if they were family. The warmth and openness of the team come through in the way caregivers engage with patients and in the broad encouragement from those who have seen positive outcomes firsthand. Across several voices, there's a clear sense that the company delivers compassionate support and that patients benefit from the consistent, personable attention they receive. Those who have experienced Synergy's care often speak in terms of satisfaction and gratitude, noting that they frequently recommend the company to colleagues and families alike.

At the same time, there are important caveats that surface in some experiences. A few accounts point to a more transactional caregiver approach, where staff are described as performing only what is strictly necessary rather than taking extra steps to interact with and fully engage patients. This perception raises questions about the level of day-to-day interaction and the degree to which care teams go beyond minimal tasks to foster comfort, conversation, and deeper rapport. For families and patients, this distinction - between necessary care and relational care - can significantly affect overall satisfaction, especially for those who value a warmer, more relational caregiving style.

Another theme that emerges is reliability and communication, particularly around scheduling. One family reported a troubling lapse on a last-day coverage where no caregiver arrived as expected at 8:00 in the morning. The subsequent explanation - that staff could not be found - was further complicated by differing accounts of communication prior to the visit. The claim that someone had been contacted the night before did not reach the person relying on the service, leaving the client and family feeling unsupported. Such incidents underscore the importance for any care partner of clear, proactive communication and dependable coverage, especially on critical delivery days.

Despite these concerns, a substantial portion of feedback remains highly positive, emphasizing the company's core strengths. Reviewers describe Synergy as a great company with a great staff who genuinely care about the individuals they serve. The praise is persistent enough that many people report recommending the service to others, suggesting a broad trust in the organization's mission and capabilities. The consistency of this praise paints a picture of a company widely viewed as reliable, capable, and aligned with the needs of patients and their families.

The sentiment is reinforced by the note that the staff are, in many observers' eyes, genuinely devoted and attentive. Several observers simply describe the staff as "amazing," highlighting a sense of dedication and a personal touch that makes a meaningful difference in daily care. This kind of endorsement speaks to a culture that values the human element of caregiving, where kindness, responsiveness, and a can-do attitude are repeatedly praised as hallmarks of the Synergy experience.

A standout feature cited by several reviewers is the company's on-call model. Synergy operates around the clock, offering 24/7 availability without a minimum hour requirement. This flexibility is highlighted as a major advantage for families dealing with unpredictable schedules, acute needs, or last-minute changes. The ability to adjust quickly, accommodate shifts, and access support at any hour is repeatedly described as a significant and highly valued benefit, reinforcing why many professionals and families choose Synergy despite occasional hiccups elsewhere.

Together, these perspectives sketch a company that is highly valued for its warmth, flexibility, and patient-centered ethos, while also facing tangible challenges around engagement during care and reliability of scheduling. The strongest messages celebrate the genuine care of the staff and their willingness to go the extra mile, while the more critical notes call for improved consistency in caregiver-patient interaction and more robust, proactive communication when coverage issues arise. Taken as a whole, Synergy appears to be a resource many healthcare professionals rely on and recommend, with clear opportunities to elevate trust even further by aligning daily interactions and scheduling with the high standards the team already embodies.

This area of Norman, Oklahoma offers a variety of amenities that cater to individuals seeking a comfortable and convenient living environment. With easy access to theaters, restaurants, pharmacies, cafes, physicians' offices, transportation options, hospitals, parks, and places of worship, residents can enjoy a well-rounded lifestyle within close proximity. The presence of reputable healthcare facilities such as the Norman Healthplex and the J.D. McCarty Center for Children ensures that seniors have access to quality medical care when needed. Additionally, the peaceful surroundings of parks like Rotary Park and Colonial Commons Park provide opportunities for relaxation and outdoor leisure activities. Overall, this neighborhood presents a balanced blend of convenience and tranquility for senior living.

Theaters

• Robinson Crossing 6 (0.1 miles)
• Regal Warren Moore 4DX & IMAX (6.6 miles)

Restaurants

• Logan's Roadhouse (0.4 miles)
• Cracker Barrel (0.4 miles)
• Chuy's (0.4 miles)
• Pub W (0.5 miles)
• McAlister's Deli (0.6 miles)
• Bad Daddy's Burger Bar (0.7 miles)
• Waffle House (1 miles)

Pharmacies

• Homeland (0.4 miles)
• Walmart Pharmacy (1 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.3 miles)
• Homeland Stores (2.4 miles)
• Physicians & Surgeons Pharmacy (2.6 miles)
• Central Pharmacy (2.9 miles)

Cafes

• Starbucks (0.5 miles)
• Panera Bread (1.3 miles)
• Dutch Bros Coffee (1.9 miles)
• Starbucks (2.1 miles)

Physicians

• Dr. David K. Duncan Md (0.6 miles)
• Caring Pediatrics (0.6 miles)
• Norman Pain Management (1 miles)
• Prime Medical Clinic (1.2 miles)
• Associates In Audiology & Speech Pathology (1.5 miles)
• Women's Healthcare Of Norman (1.7 miles)
• Dow Robert MD (1.8 miles)

Transportation

• University of Oklahoma Airport (OUN) (1.2 miles)
• David Jay Perry Airport (1K4) (5.5 miles)

Hospitals

• Norman Healthplex Labor and Delivery (1.8 miles)
• Healthplex Women's and Children's Pavillion (1.8 miles)
• Alsac St Jude Childrens's Hosp (2.5 miles)
• Norman Regional Hospital Radiation Oncology (2.8 miles)
• Oklahoma Department of Mental Health and Substance Abuse Services (3.5 miles)
• Children's Recovery Center (3.6 miles)
• J D Mc Carty Center For Children (4.5 miles)

Parks

• Rotary Park (2.1 miles)
• Colonial Commons Park (4.6 miles)
• Veteran's Park (6.9 miles)

Places of Worship

• Islamic Society of Norman (3.5 miles)