Brookhaven Extensive Care

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  • Interior

    A well-decorated lobby with a round table, floral arrangement, and columns.

  • Decor

    A stylish dining room featuring elegant furniture and contemporary artwork.

  • Living Room

    A cozy living and dining area with wooden flooring and neutral decor.

  • Building

    The welcoming entrance of a charming residential building.

  • Architecture

    A welcoming entrance featuring elegant columns and a well-maintained outdoor area.

  • Landscaping

    A welcoming entrance hall featuring elegant columns, cozy seating, and stylish lighting.

  • Kitchen

    A modern kitchen featuring white cabinets, sleek appliances, and a stylish green backsplash.

  • Lighting

    A stylish and modern living room featuring comfortable seating, decorative cushions, and a touch of greenery.

  • Entrance

    A residential building entrance with a porch supported by columns.

  • Artwork

    A stylish and modern hair salon interior featuring a sleek barber chair, wash station, and contemporary decor.

  • Exercise Equipment

    A well-equipped therapy room featuring exercise balls, weights, and comfortable treatment surfaces.

  • Gym

    A well-equipped fitness area featuring exercise machines and a modern aesthetic.

Brookhaven Extensive Care

1050 Rambling Oaks Drive, Norman, OK 73072

For more information about senior living options: (844) 490-3973

4.1 from 100 reviews
5 stars
71
4 stars
8
3 stars
2
2 stars
2
1 stars
17

Skilled Nursing Facility

Overall Review of Brookhaven Extensive Care

Pros

  • pro The staff were nice, friendly, and helpful, and the facility was clean.
  • pro The therapists working with her were wonderful.
  • pro The weekday staff caring for her were amazing.
  • pro The nurses were prompt, polite, and available when called.
  • pro The administrative staff went above and beyond to assist families.
  • pro The facility was clean, smelled pleasant, and felt welcoming.
  • pro The patient felt welcomed and looked forward to continuing rehabilitation.
  • pro The facility offered amenities such as a coffee bar and good food.

Cons

  • pro There was a shortage of nursing staff and rude attitudes among charge nurses.
  • pro The on?call physician did not respond or visit on weekends.
  • pro A patient was left in a bed of feces with cold food on the tray and not promptly cared for.
  • pro The kitchen blended bland meals for all residents, ignoring individual dietary needs.
  • pro The facility was severely understaffed due to financial troubles, leading to neglectful care.
  • pro A patient went hours in a soiled diaper and was not regularly cleaned or changed.
  • pro The facility charged for services that were not provided, such as physical therapy.
  • pro Some staff were rude and unhelpful, with poor communication about patient care.
  • pro A fall occurred because staff failed to monitor fall risk and maintain safety measures.
  • pro Families described the overall care as appalling and warned others not to send loved ones there.
  • pro An incident involving a brain bleed and sepsis occurred due to inadequate monitoring and care.

Review

Accounts from multiple families paint a complex and often contradictory picture of Ignite Med Resort Norman as a skilled nursing facility. On one hand, several reviewers praised aspects like cleanliness, friendly staff, and effective therapy teams that helped patients make progress in rehabilitation. They described warm, attentive interactions with therapists, nurses, and aides who were quick to respond and who created a welcoming environment. A few comments highlighted a practical, pleasant atmosphere - things like a well-regarded coffee bar, pleasant common areas, and staff who were courteous and cooperative. For some families, the facility became a positive part of the recovery journey, especially when treatment goals aligned with the patient's needs and when the therapy team maintained steady communication.

But a much larger thread running through many reviews is concern about staffing and consistency. Several families reported a chronic shortage of nursing staff, especially on weekends, which they felt led to delays in basic care and slow responses to call buttons. Some reviewers described a pattern in which on-call physicians did not appear promptly, even for urgent or potentially dangerous situations. In one particularly troubling account, a patient's family described a four-hour ordeal after new medical concerns were raised, during which the on-call doctor did not visit and merely echoed the X-ray interpretations before prescribing an antibiotic. This sense of detachment from timely medical oversight was echoed across other reviews, with families noting that care often hinged on who happened to be on shift rather than on standardized protocols.

Several entries recount alarming incidents that raised questions about safety and quality of care. One family described a day when their loved one, after being placed on a bland diet and a partial feeding schedule, was found in a bed covered in human feces with a feeding situation that suggested inconsistent care standards. They reported delays in addressing essential needs and confusion about dietary restrictions, including the troubling claim that bland meals were being blended to resemble purees for all residents, rather than being individualized. Other reviews mentioned patients who went long stretches in soiled garments, lapses in wound or infection care, and a lack of timely medical evaluation for symptoms like infection, blood clots, or neurological changes. There were also criticisms about the handling of fall risks and a sense that critical safety measures - like regular turning and meticulous room cleanliness - were not always consistently followed, leading to risks for bedsores and other complications.

On the medical side, experiences ranged from alarming to routine, but with persistent threads of concern. Some reviews recounted genuine medical emergencies or deteriorations, such as blood clots and falls, that apparently did not receive prompt physician follow-up. Families highlighted the tension between operational pressures and patient needs, especially when the facility's stated medical leadership did not appear as expected. In several accounts, families felt compelled to escalate requests to obtain physician assessments or to demand more active oversight. The variability in physician involvement - some days with attentive rounds and other days with minimal contact - left many families questioning whether patients were receiving consistently appropriate care, especially during weekends or high-demand periods.

Not all feedback focused on negatives. A number of reviewers emphasized what they saw as compassionate, capable therapy teams and supportive weekday staff. They spoke highly of physical therapy and rehab efforts that helped patients regain mobility and independence, with specific appreciation for therapists who maintained regular, constructive communication about progress and plans. In some cases, administrative and support staff were praised for going beyond job duties - advocating for patients, assisting with discharge planning, and helping families navigate the process in real-time. For these families, engagement from a proactive, collaborative team made a meaningful difference in the recovery experience, even if other aspects of care were less optimal.

Financial and organizational aspects also surfaced in the reviews. A recurring concern was value and transparency: some reviewers felt the facility was overpriced and that charges did not always align with the services provided, including alleged gaps in services like physical therapy or wound care that were billed separately. Several comments touched on the discrepancy between promises or expectations (such as a private room or certain levels of care) and the actual services delivered. Yet a contrasting note appeared in other reviews where staff and management were described as responsive and to some extent above and beyond in administrative support and discharge planning. This yin-yang of experiences underscored how the facility's administrative culture can influence a family's overall impression, even when clinical care elements are strong.

Taken together, the collection of reviews suggests Ignite Med Resort Norman is a place of considerable variability in care quality. For some patients and families, the experience is fundamentally positive: clean surroundings, supportive therapists, clear communication from certain staff members, and a sense of progress toward recovery. For others, the experience is marked by concerns about understaffing, delayed medical attention, inconsistent dietary practices, and safety lapses that raise legitimate alarms about daily care. The most common thread across accounts is the critical importance of consistent medical oversight, timely response to calls, and transparent, honest communication with families - areas where some shifts and staff excel and others appear to fall short. Families considering this facility would do well to weigh these contrasting experiences, stay closely engaged with care plans, and advocate for regular physician rounds, clear dietary guidelines, and proactive safety measures to ensure that a loved one's recovery needs are met consistently.

Features

Housing

  • 52 resident community capacity 52 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Will Rogers World (13 miles away) Will Rogers World (13 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Brookhaven Extensive Care is an assisted living community located in Norman, OK. Our community offers a wide range of amenities to ensure that our residents' needs are met and they can enjoy a comfortable and fulfilling lifestyle.

For our residents' convenience and enjoyment, we provide a beauty salon for personal grooming needs, cable or satellite TV for entertainment, and a gaming room for recreational activities. We also have a computer center with Wi-Fi/high-speed internet access for those who want to stay connected.

Our dining room offers restaurant-style dining with delicious meals prepared by our skilled staff. We cater to special dietary restrictions to ensure that all residents can enjoy their meals comfortably.

To promote physical well-being, we have a fitness room and wellness center where residents can engage in exercise programs and maintain their overall health. Our outdoor space and garden are perfect for relaxation and enjoying nature.

Housekeeping services are provided to keep the living spaces clean and tidy. Residents also have private bathrooms for their convenience and privacy. Move-in coordination is available to assist new residents in settling down smoothly into their new home.

We understand the importance of social engagement, which is why we offer various activities such as resident-run activities, scheduled daily activities, and planned day trips. These activities foster friendships and create opportunities for meaningful connections within the community.

At Brookhaven Extensive Care, we prioritize the well-being of our residents. Our care services include 24-hour supervision, assistance with daily living tasks such as bathing and dressing, medication management, diabetes diet support, and transportation arrangements (both non-medical transportation as well as transportation to doctors' appointments).

We are conveniently located near several amenities including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.

In summary, Brookhaven Extensive Care offers a warm and inviting environment with extensive amenities and care services designed to enhance the quality of life for our residents. We strive to provide a comfortable and fulfilling lifestyle for each individual in our community.

Nearby Places of Interest

Restaurants

  • Pub W (0.2 miles)
  • Cracker Barrel (0.4 miles)
  • Chuy's (0.4 miles)
  • Logan's Roadhouse (0.6 miles)
  • McAlister's Deli (0.9 miles)
  • Juan Del Fuego (0.9 miles)
  • Waffle House (1 miles)

Theaters

  • Robinson Crossing 6 (0.3 miles)
  • Regal Warren Moore 4DX & IMAX (6.8 miles)

Pharmacies

  • Homeland (0.6 miles)
  • Walmart Pharmacy (1.2 miles)
  • CVS Pharmacy (2.4 miles)
  • Homeland Stores (2.4 miles)
  • Walgreens (2.4 miles)
  • Physicians & Surgeons Pharmacy (2.9 miles)
  • Central Pharmacy (3.1 miles)

Physicians

  • Caring Pediatrics (0.6 miles)
  • Dr. David K. Duncan Md (0.7 miles)
  • Norman Pain Management (1.1 miles)
  • Prime Medical Clinic (1.2 miles)
  • Associates In Audiology & Speech Pathology (1.6 miles)
  • Dow Robert MD (1.7 miles)
  • Joseph Ripperger and Associates (1.8 miles)

Cafes

  • Starbucks (0.8 miles)
  • Panera Bread (1.3 miles)
  • Dutch Bros Coffee (2 miles)
  • Starbucks (2.3 miles)

Transportation

  • University of Oklahoma Airport (OUN) (1.5 miles)
  • David Jay Perry Airport (1K4) (5.4 miles)

Hospitals

  • Norman Healthplex Labor and Delivery (2 miles)
  • Healthplex Women's and Children's Pavillion (2 miles)
  • Alsac St Jude Childrens's Hosp (2.7 miles)
  • Norman Regional Hospital Radiation Oncology (3 miles)
  • Oklahoma Department of Mental Health and Substance Abuse Services (3.7 miles)
  • Children's Recovery Center (3.8 miles)
  • J D Mc Carty Center For Children (4.8 miles)

Parks

  • Rotary Park (2.1 miles)
  • Colonial Commons Park (4.8 miles)
  • Veteran's Park (6.7 miles)

Places of Worship

  • Islamic Society of Norman (3.6 miles)

Frequently Asked Questions

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