Sooner Station at University North Park

Pros

• Many residents appreciate the cleanliness of the facility and commend the housekeeping staff for keeping their units immaculate.
• The dining room staff is highly regarded, with multiple reviewers noting their friendliness and helpfulness.
• Residents enjoy the variety of activities provided, which help keep them engaged and active.
• Overall, many staff members are described as friendly, professional, and supportive of both residents and their families.
• The quality of food has improved over time, with several reviewers praising the delicious desserts offered.
• The move-in process is described as smooth, with helpful staff assisting residents during their transition.
• The facilities at Sooner Station are noted to be clean, modern, and homey, contributing to a welcoming atmosphere.
• Families appreciate that residents can eat at their own pace without feeling rushed during meal times.
• Reviewers mention that communication from some staff members is effective and that they make an effort to remember family members' names.

Cons

• The facility has ongoing water damage issues that contribute to mold and mildew, causing residents to move out.
• Housekeeping services are inconsistent; some residents reported not receiving cleaning as promised for weeks on end.
• The memory care staff is described as brusque and lacking in gentleness or care for the residents.
• There are complaints about the quality of food, with meals often served at room temperature and impractical for residents to eat.
• Communication between staff and family members regarding health updates is poor, leading to frustration among relatives.
• Some staff members display negative attitudes, which detracts from the overall experience of residents and their families.
• Maintenance requests take an unacceptably long time to be addressed, leaving residents with unresolved issues for months.
• There seem to be concerns over the management's follow-through on promises made to residents and families.

Review

Sooner Station at University North Park has garnered a mix of praise and criticism from residents and their families, reflecting the complexities of care facilities that strive to balance quality service with the challenges inherent in such environments. On one hand, many reviewers commend the cleanliness and overall atmosphere of the facility. The staff, particularly those who assist in dining services and recreational activities, are frequently highlighted for their friendliness, attentiveness, and commitment to fostering a sense of community among residents. One reviewer mentioned how the staff not only recognized visiting family members by name but also made efforts to ensure that residents could enjoy meals at their own pace, which is significant for fostering a relaxed dining experience.

However, several reviews indicate there are notable areas for improvement. A recurring complaint is related to maintenance issues stemming from water leaks that have contributed to mold and mildew problems throughout the building. The facility has experienced continual water damage since its opening just two years ago, leading some residents to leave due to health concerns associated with mold presence. Instances were reported where people were displaced from their apartments following heavy rains as management attempted remedial efforts; however, these measures have reportedly been slow and inadequate. Residents expressed frustration over ongoing construction work required for addressing these issues rather than enjoying a stable living environment.

Another concern raised by multiple reviewers involves the promised housekeeping services that seem inconsistent at best. Despite being advertised as part of the living arrangement perks—such as weekly cleaning—many residents report receiving this service infrequently or not at all during extended stays. For instance, one resident stated they had housekeeping once in 14 weeks of residency, highlighting disparities between what was promised versus what was delivered. This discrepancy affects overall satisfaction within the community since it contributes to feelings of neglect regarding resident care.

Moreover, while the food quality has received some positive feedback for improvement over time—with many pointing out desserts being particularly enjoyable—there remain issues around temperature consistency; meals are often served lukewarm or cold rather than hot as expected. Feedback suggests they could enhance meal planning by considering more practical options suited for senior residents who may struggle with handling certain dishes such as bulky sandwiches or corn on the cob without handles. Some families noted that while meals might have improved gradually since their initial move-in period, there’s still room for growth regarding variety and appropriateness relating to older adults' dietary needs.

Despite complaints about communication gaps between management or medical staff and families regarding treatment plans or health updates—leading caregivers feeling uninformed—a few reviews express gratitude towards staff interactions during visits where constructive feedback is welcomed. Finding effective channels for communication remains an essential need identified by family members wanting more involvement in care decisions or updates regarding their loved ones’ well-being.

In summary, Sooner Station shows promise with its clean facilities, friendly staff demeanor, active engagement opportunities through programming and activities as well as appealing aesthetics within common areas—yet struggles under pressure from maintenance challenges arising from water damage alongside inconsistent service delivery across housekeeping protocols and subsistence provisions aimed at improving elder nutrition levels effectively. Families considering this facility should weigh both positive attributes against the ongoing concerns reflected in various reviews before making decisions about placements amidst an evolving landscape of seniors' living arrangements tailored specifically toward individual needs coupled with personal expectations surrounding care quality provided therein.

This part of Norman, Oklahoma offers a convenient and diverse range of amenities for seniors looking to live in the area. With several hospitals and healthcare facilities nearby, including Healthplex Women's and Children's Pavillion and Norman Pain Management, residents can easily access quality medical care. In addition, there are plenty of dining options such as Bad Daddy's Burger Bar and McAlister's Deli, as well as pharmacies like Walmart Pharmacy and Walgreens for easy medication management. For leisure activities, seniors can enjoy a movie at Robinson Crossing 6 or take a stroll in parks like Rotary Park or Colonial Commons Park. With a variety of services available within close proximity, this area provides a comfortable and convenient living environment for seniors in Norman.

Hospitals

• Healthplex Women's and Children's Pavillion (0.7 miles)
• Norman Healthplex Labor and Delivery (0.7 miles)
• Norman Regional Hospital Radiation Oncology (2.8 miles)
• Alsac St Jude Childrens's Hosp (3.1 miles)
• Children's Recovery Center (3.8 miles)
• Oklahoma Department of Mental Health and Substance Abuse Services (3.8 miles)
• J D Mc Carty Center For Children (4.4 miles)

Physicians

• Women's Healthcare Of Norman (0.7 miles)
• Norman Pain Management (1 miles)
• Dr. David K. Duncan Md (1.7 miles)
• Caring Pediatrics (1.9 miles)
• Prime Medical Clinic (2.5 miles)
• Associates In Audiology & Speech Pathology (2.5 miles)
• Norman Endoscopy Center (2.6 miles)

Restaurants

• Bad Daddy's Burger Bar (0.8 miles)
• McAlister's Deli (0.9 miles)
• Logan's Roadhouse (1.4 miles)
• Pub W (1.8 miles)
• Cracker Barrel (1.8 miles)
• Chuy's (1.9 miles)
• Waffle House (2.4 miles)

Pharmacies

• Walmart Pharmacy (0.9 miles)
• Homeland (1.5 miles)
• Physicians & Surgeons Pharmacy (2.8 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3 miles)
• Central Pharmacy (3.4 miles)
• Homeland Stores (3.6 miles)

Cafes

• Starbucks (1.1 miles)
• Panera Bread (2.5 miles)
• Dutch Bros Coffee (2.8 miles)
• Starbucks (2.9 miles)

Transportation

• University of Oklahoma Airport (OUN) (1.2 miles)

Theaters

• Robinson Crossing 6 (1.4 miles)
• Regal Warren Moore 4DX & IMAX (5.2 miles)

Parks

• Rotary Park (3.1 miles)
• Colonial Commons Park (5 miles)

Places of Worship

• Islamic Society of Norman (4.3 miles)