Visiting Angels - Lawton, OK

Pros

• Visiting Angels provides excellent caregivers who deliver assistance, companionship, and peace of mind to families.
• The office staff are consistently kind and helpful, and the caregivers are fantastic - truly a caring and professional team.
• The organization has provided home care for years with professional, individualized service that meets evolving needs.
• Juniper, the Director, sets up the right fit for loved ones and responds promptly to challenges; the aides are wonderful and caring.
• Families report that Visiting Angels' care makes home care possible and deeply appreciated.
• The caregivers are timely, professional, and personable, strengthening trust with families.
• The organization is described as compassionate and supportive, treating patients and staff like family.
• Local staff are supportive, caring, and go the extra mile to provide good customer care.
• Visiting Angels is praised as lifesavers, easing anxiety and helping loved ones stay at home.

Cons

• The reviewer says Visiting Angels deserves zero stars and describes the staff as rude, always lying, and making up their own rules.
• They claim the office staff say one thing to the worker, then later claim they can't do anything, implying a lack of pride.
• They allege staff expect caregivers to work in bad weather while the office staff stays at home.
• They state the company treats workers poorly and unfairly, making people reluctant to work there.
• They report scheduling is inconsistent and communication is poor, with visits happening when they can rather than when needed.
• They describe an inability to reach corporate or lodge complaints, suggesting a lack of accountability.
• They criticize the company for being overpriced and for staff not delivering the requested care or duties.
• They describe caregivers arriving unprofessionally - dressed in sweats or casual clothes - and not acting appropriately.
• They recount instances where staff allegedly fabricate reasons for not providing care and refuse to provide solutions.
• They claim the overall experience is unreliable and frustrating for families, despite some good caregivers.

Review

Across the spectrum of experiences shared by families and professionals, Visiting Angels emerges as a name that many rely on for compassionate, in-home care, while a smaller but vocal group signals the friction that can accompany any service-dependent relationship. The stories weave together warm gratitude, professional admiration, and real concerns about communication and consistency. Taken together, they paint a picture of a company that can be a lifeline for loved ones, yet is not immune to the challenges that can accompany scheduling, staffing, and the daily realities of home care.

Several voices highlight the leadership and the everyday kindness that shape the experience. Erin Coleman, an RN Case Manager with Elara Caring, speaks to a strong, ongoing sense of partnership: top-notch communication from Juniper, clear attention to the needs of her patients, and a palpable sense that her patients are well cared for. The sentiment is echoed by others who describe the office as consistently welcoming and helpful, and caregivers as dependable and professional. For families spread across distances - such as those four hours away - the reassurance that caregivers provide "peace of mind" is a recurrent thread. The emotional weight of home care - knowing a loved one is safe and supported - comes through in comments about trust, comfort, and relief.

Caregivers themselves often foreground the human touch that characterizes their work with Visiting Angels. One former caregiver from Lawton, OK recalls an experience of pride in the role and a belief that the company genuinely cares for both clients and staff. The sentiment is infectious: when the team is aligned, the result is a caregiving environment described as kind, compassionate, and genuinely supportive. Several testimonials celebrate the consistency and quality of the care provided, with families noting that the aides are timely, personable, and capable of developing meaningful connections with their loved ones. When the relationship works, it can feel like a true partnership between family, office staff, and caregivers, all aimed at preserving dignity and comfort at home.

The strongest praise frequently centers on the people who show up at the doorstep - the caregivers who become a comforting presence for seniors and their families. Positive stories describe not only practical assistance but companionship, reassurance, and a steadying presence during stressful times. People recount caregivers who listen, understand individual needs, and adapt to changing circumstances - whether a new care requirement, a travel need, or an impromptu scheduling change. In these accounts, Visiting Angels is presented as a team that respects patient wishes, honors routines, and delivers care with warmth and professionalism. The gratitude often extends beyond the care tasks themselves to the softer, equally important dimensions of trust, empathy, and human connection.

Yet the collection of reviews cannot be told without acknowledging sharper critiques. One particularly pointed review - expressed in almost documentary fashion - describes a complete lack of trust, labeling the experience as "ZERO stars." The writer accuses certain office staff of rudeness, deception, and shifting rules, painting a picture of miscommunications, missed visits, and weather-related expectations that were not honored. The sentiment is reinforced by specifics: missed calls, last-minute changes, and a sense that those who should be providing support were instead shielded by inconsistent communication. Another account suggests a broader pattern: a perception that the company struggles with staffing, resulting in caregivers arriving when they can and not necessarily when families need them, with little proactive communication about changes. Taken together, these voices underscore a core tension: the difference between a reliable, predictable care routine and a service that can feel ad hoc when resources are stretched or when information is not cascaded clearly.

Despite the cautions, many testimonials emphasize long-term relationships that have proven profoundly beneficial. A family notes over two years of home care for a loved one, praising the professionalism and individualized approach that makes meaningful care possible even on short notice. The same thread runs through stories of celebrating milestones - such as a grandmother's 100th birthday - where the care team's flexibility, kindness, and collaborative spirit are credited with enabling the family to mark a major milestone with grace and joy. In these narratives, the office staff and caregivers are not mere service providers but trusted partners who help families navigate complex emotional and logistical terrain.

A recurring element in the more hopeful narratives is the sense that Juniper, the director, is an accessible and competent leader who can resolve issues and tailor fits for individual needs. Several testimonials emphasize her responsiveness and problem-solving approach, whether organizing the right caregiver match or stepping in to address concerns as they arise. This leadership presence helps explain why many families feel reassured by the Visiting Angels model: a local, hands-on approach where office staff work in concert with caregivers to deliver consistent, respectful, and attentive care. The culture described in these stories is one of collaboration, dignity, and a shared commitment to the well-being of both patients and the people who care for them.

In the end, the collection presents Visiting Angels as a care partner capable of delivering profound value when the stars align: dedicated caregivers who form genuine bonds with clients, office teams that respond with warmth and efficiency, and leadership that can steer the experience toward a personalized fit. It also surfaces critical reminders about the fragility of such arrangements: even well-intentioned programs can falter without reliable staffing, seamless communication, and transparent operations. Families who have benefited from the service describe the difference it can make - loved ones remaining at home, daily routines preserved, and a sense of safety and companionship that extends beyond medical needs. Those who have faced miscommunication or unmet expectations remind readers that no team is perfect, and that ongoing conversations, clear expectations, and swift responsiveness remain essential to maintaining trust.

Overall, these voices converge on a nuanced portrait: Visiting Angels is a resource that can bless a family with continuity, comfort, and care, particularly when challenges arise, staff show up with empathy, and leadership remains engaged with the day-to-day realities of home care. The strongest takeaways are the power of compassionate care, the reassurance of reliable relationships, and the ongoing work required to ensure every family feels heard, every care plan is clear, and every visit contributes meaningfully to a loved one's dignity and quality of life.

Places of Worship

• New Testament Christian Church of Lawton (0.1 miles)
• Central Baptist Church (0.4 miles)
• Hgh Headquarters Pentecostal Church (1.1 miles)
• First United Methodist Church (1.1 miles)
• Faith Family Fellowship (1.2 miles)
• General Conference Of Seventh-Day Adventists (1.3 miles)
• Friendship Pentecostal Holiness Church (1.6 miles)

Physicians

• Eye Care On Gore Blvd (0.1 miles)
• Southwest Oklahoma Family Medicine Clinic (0.2 miles)
• Doris Langston LCSW (0.4 miles)
• Gramolini Gary MD (0.9 miles)
• Janet Muraga, RN (2.2 miles)
• Cox John A., MD, PC (2.2 miles)
• Magdalena Sikora, MD - Dallas Renal Group (2.2 miles)

Hospitals

• Comanche County Memorial Hospital (0.2 miles)
• Lawton Indian Hospital (1.6 miles)
• Lawton Indian Hospital (1.9 miles)
• US Govt Public Health Indian Hosp (1.9 miles)

Pharmacies

• Lawton Heritage Compounding Pharmacy (0.4 miles)
• Ken's Discount Pharmacy (0.5 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (1 miles)
• CVS Pharmacy (1.3 miles)
• Eastside Pharmacy (3.7 miles)

Restaurants

• Cali Burrito Lawton (0.5 miles)
• Taco Bell (0.7 miles)
• Arby's (0.7 miles)
• Atlanta Bread Company (0.8 miles)
• McDonald's (1 miles)
• Nori Japan (1 miles)
• Burger King (1 miles)

Theaters

• Vaska Theatre (0.7 miles)
• Dickinson Central Mall Theater 12 (1 miles)

Parks

• Red Ahlschlager Park (0.7 miles)
• Elmer Thomas Park (1.1 miles)
• Pioneer Park (2.8 miles)

Cafes

• Tropical Smoothie Café (1.1 miles)
• Viridian Coffee Co. (1.2 miles)
• White Buffalo Coffee Bar (1.5 miles)
• Lulu's Coffee and Bagel (1.7 miles)

Transportation

• Yellow Cab (1.1 miles)
• Villain Express Rides (2.3 miles)
• Lawton-Fort Sill Regional Airport (LAW) (2.4 miles)