Glade Avenue Assisted Living

Pros

• The administrator is great and the staff are welcoming.
• The community is extremely welcoming and friendly.
• Misty is extremely accommodating and friendly as a move-in coordinator.
• Misty, Rishelle, and Shane were helpful, kind, and compassionate.
• Misty made the move smooth and easy.
• The facility has a great enclosed courtyard that residents can enjoy.
• The rooms are really large and the pricing is great.
• The staff are warm and welcoming to visitors.
• Misty Crawford is a dedicated sales director who helps families place loved ones in great facilities.
• The activities are great.
• The lobby is undergoing renovations and is expected to be nice when completed.
• New management has come in and is addressing the building's needs.

Cons

• The facility's call buttons yield about an hour-long response, if there is any response at all.
• There is no medical staff or nurse on weekends, worsening care due to understaffing.
• The food is unacceptable (hot dogs, sandwiches, or fast food) and service is very slow because of understaffing.
• Many employees are described as having poor attitudes and being inadequately trained with little supervision.
• The building is 40 years old and shows its age in upkeep and condition.
• Medications have been lost by the facility, sometimes leading to ambulance rides to obtain them.
• Residents can be left unattended, sometimes on the floor for extended periods, with after-hours staffing being lacking.
• Bed bugs have been reported, and infestations have affected resident rooms.

Review

From a casual visit to a full review, the impressions people have of Glade Avenue Assisted Living run a broad gamut. A number of visitors walked away feeling that the place was welcoming and warm, with staff who greeted them kindly and residents who seemed happy to be there. Several people described an extremely positive first impression during tours, praising individuals like Misty, Rishelle, and Shane for their patience, compassion, and willingness to help every step of the way. They spoke of smooth move-in experiences, a friendly atmosphere, and a sense that staff wanted to ensure families felt cared for and involved. The financial and practical side of the operation also drew praise from some, with remarks about generous hospitality during tours, a clean and open environment, and a well-regarded activity program that guests believed could keep residents engaged.

Yet, a very different story emerged from the same facility in only a few short sentences or paragraphs. After moving in, many residents and families described experiences that felt deeply frustrating and sometimes alarming. Call buttons, which are supposed to provide a lifeline for residents who need help, were reported to elicit responses that could take an hour or longer, and, in some cases, staff were not present on weekends at all. The lack of weekend medical staffing was a recurring concern, along with remarks about inconsistent supervision and care standards. Food, according to several accounts, rarely rose above basic fare - hotdogs, sandwiches, or fast-food-style meals most of the time - and service could be slow because of the same apparent staffing shortages. The combination of slow responses and limited medical presence created a perception of insufficient resident safety and comfort for those who needed timely assistance.

Other entries highlighted interactions with staff as a major area of strength or weakness. On one hand, multiple reviews celebrated a culture of warmth and attentiveness, with staff who seemed genuinely caring and engaged - especially during move-in and transition periods. Misty, in particular, appeared repeatedly as a linchpin for many families, described as compassionate, patient, and incredibly helpful in guiding the move and making the experience feel calm and manageable. This sentiment extended to Rishelle and Shane, who were praised for their professional demeanor and willingness to advocate for residents. The message from these reviewers was clear: when the right people are on duty, the building feels like a supportive community rather than a cold institution. The newer leadership and a recent focus on renovations were also seen by some as a positive sign that the facility was listening and trying to improve.

But the negative stories were hard to overlook. Several reviewers painted a starkly different picture: residents left to wander the halls with little to no assistance; some reported being placed in rooms without clear justification; the fear of a resident having a serious fall or medical event without prompt help was a recurring thread. Complaints about poor communication between shifts or between staff and families added to a sense of disorganization. There were even more troubling anecdotes: a hospice patient receiving a hospital bed on site, the sudden disappearance of a mattress, and the disturbing claim that a family's relative's gold ring was removed after death. A number of people accused the facility of misplacing or failing to replace essential items like dentures, and some described a pervasive problem with bed bugs in the building. One reviewer even recounted a lengthy period of care that felt unsafe or neglectful, including a severe UTI that occurred during a stay and a sense that staff did not take responsibility for issues as they arose.

Staffing levels and compensation also came up in a negative light. Some reviewers remarked that even when staff were friendly, the facility seemed chronically short-staffed, with frequent turnover and a perception that staff were overworked. The sentiment that personnel were undertrained or lacked clear directions was echoed by several families, who described a disconnect between what residents needed and what was delivered on the ground. A comment about CNAs being paid only about $10 per hour underscored a concern that employees may not feel adequately valued or retained, which some felt could contribute to inconsistent care.

Throughout the varied narratives, one consistent thread was the sense that Glade Avenue can feel like two different places depending on who is on duty and what time you visit. On days when Misty, Rishelle, Shane, and other members of the team are present and attentive, families describe a community that is responsive, welcoming, and capable of making meaningful memories for residents. On other days, the same facility can feel disorganized or unprepared to handle urgent needs, with meals that don't meet expectations, slow responses to calls, and a perceived lack of supervision. A number of reviews did acknowledge ongoing renovations and improvements, suggesting that the management is aware of the facility's aging infrastructure and is actively trying to address it. Some visitors found the rooms to be large and the overall environment comfortable, with an enclosed courtyard and offered activities that could keep residents engaged if they chose to participate.

Taken together, the picture painted by these reviews is one of a facility with real potential and real problems. For every account of a warm welcome, a smooth move-in, and a staff member going above and beyond, there is an equally strong account of missed calls, delayed care, and serious safety concerns. The experiences are deeply personal and varied, reflecting the complex realities of long-term care where staffing, training, leadership, and daily routines can dramatically shape a resident's quality of life. If you are considering Glade Avenue Assisted Living, you'll likely encounter both sides of the spectrum: moments of genuine kindness and effective support, balanced against episodes of frustration and concern. It may be worth visiting multiple times, asking pointed questions about weekend coverage, medication handling procedures, and how bed bugs and other issues are managed, and speaking with current residents and their families to gauge whether the facility's current state aligns with your expectations and needs.

Physicians

• Urology Centers of Oklahoma (0.3 miles)
• Blue Stuff Pain Management Center (0.8 miles)
• Total Healthcare Partners (3.2 miles)
• Total Primary Care (3.7 miles)
• Medical Specialist (4 miles)
• Deaconess Hospital (4 miles)
• Mary Kathryn Mercer (4.1 miles)

Pharmacies

• Western Oaks Pharmacy (0.4 miles)
• Walgreens (0.5 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (3.2 miles)
• Prohealth Plaza Pharmacy (4.4 miles)
• PharMore Specialty Pharmacy (4.5 miles)

Hospitals

• The Children's Center (1.3 miles)
• Kevin O'Neal, DO (4 miles)
• Integris Physicians Building D (4.5 miles)
• INTEGRIS Canadian Valley Hospital (6.7 miles)
• Valir Rehabilitation Hospital (6.9 miles)

Restaurants

• Club Keno (2.3 miles)
• BJ's Restaurant & Brewhouse (2.3 miles)
• Twin Peaks (2.5 miles)
• Del Taco (2.5 miles)
• Raising Cane's Chicken Fingers (2.6 miles)
• Braum's (3.1 miles)
• Trapper's Fish Camp (3.4 miles)

Transportation

• Interstate Helicopters (2.5 miles)
• Atlantic Aviation (2.6 miles)
• Will Rogers World Airport Car Rental Center (6 miles)

Places of Worship

• Mayflower Congregational Church (4.4 miles)

Cafes

• Panera Bread (4.5 miles)
• Starbucks (4.5 miles)
• Panera Bread (4.6 miles)
• Starbucks (6.5 miles)
• Dutch Bros Coffee (6.6 miles)
• Tao CHA (6.6 miles)

Parks

• Hefner Park (5.3 miles)