Primrose Retirement Communities

Pros

• Primrose Retirement Community is described as top-notch and fabulous, with a clean facility and friendly, courteous staff.
• The kitchen staff and food are excellent, with meals praised as high quality.
• The community offers independent living and two-bedroom apartments, creating a positive energy.
• The team of Cassie, Katie, and Carrie is highly praised for guidance, warmth, and support.
• The Primrose Zanesville staff are caring, helpful, and a pleasure to work with.
• Staff across nursing, housekeeping, maintenance, and activities are outstanding, kind, and dedicated.
• The facility provides a wide range of amenities (ice cream parlor, theater, pub, fitness center, spa, library, chapel, salon) and organized transportation.
• Visitors report very positive experiences, noting cleanliness, attentiveness, and well-maintained surroundings.
• Primrose is viewed as providing quality elder care, going above and beyond to make residents feel at home, safe, and cared for.

Cons

• The repairs on the drywall from previous residents aren't very good.
• The mud on the drywall was slapped on and is noticeable.
• The popcorn texture on the walls is not appealing and stands out.
• The beige paint is everywhere and not appealing to the eyes.

Review

Primrose Retirement Community in Zanesville has left a warm and lasting impression on families who have walked through its doors. From the very beginning, Cassie and Katie stood out as thoughtful guides, offering recommendations and steady guidance through multiple transitions with my parents - even while we were still on the wait-list. Once Mom moved in and Dad was nearing the end of rehab, the level of support and the sense of ease continued to grow. It's clear that Primrose isn't just a place to live; it's a place where families feel seen, comforted, and hopeful that their loved ones will thrive in a community that truly cares.

One of the most compelling aspects of Primrose is the energy and flexibility it offers. The presence of independent living and two-bedroom apartments creates a distinct, uplifting atmosphere that many other facilities struggle to replicate. This setup gives residents - and their families - a sense of autonomy and home-like living while still benefiting from the security and amenities of a full senior community. It's not just about care; it's about a lifestyle that supports dignity, choice, and daily moments of joy.

The staff at Primrose Zanesville are consistently described as friendly, accommodating, and genuinely concerned with the well-being of residents. The praise spans departments and roles, with repeated thanks to the team that includes Cassie, Katie, and many others who contribute to a welcoming culture. It's noted time and again that the people make Primrose what it is - the warmth you feel when you walk in, the readiness to help, and the effort to ensure that every resident feels at home. The emphasis on veterans and the compassionate handling of their needs also speaks to a community that honors service and respect for those who have given so much.

In the caregiving sphere, the nursing staff and aides are singled out for outstanding care. Teresa, Aimee, and Katelyn are among those mentioned as standout nurses, with aides who are described as kind and deeply attentive to residents' needs. The sentiment is that the nursing team goes beyond routine care, creating relationships built on trust, empathy, and a genuine commitment to safety and well-being. It's this consistent, person-centered approach that makes families feel confident leaving their loved ones in Primrose's hands.

The kitchen and dining experience at Primrose also receives high praise. Nancy and Cindy are highlighted for crafting meals that feel restaurant-quality, with Cindy's baking and Liz's cooking frequently cited as daily highlights. The kitchen staff are described as experts who take pride in their craft, contributing to experiences that residents and visitors alike look forward to. Tammy's leadership in planning activities that are engaging and meaningful further enhances the sense that meals and daily routines are just one part of a broader, thoughtfully designed lifestyle.

Housekeeping and maintenance round out the picture, and they're not overlooked in the gratitude. The housekeeping team is described as "magical angels" who clearly take pride in their work, while Liz, the staff member responsible for kitchen cleanliness and the overall dining experience, contributes to a polished, homey atmosphere. In maintenance, Jeff and Charlie are called "rockstars" who keep everything functioning smoothly, reinforcing the sense that Primrose is well-run and dependable.

Lifestyle and enrichment are central to the Primrose experience. The facility isn't just about care; it's about living well. The community offers a wide array of amenities and activities, including an ice cream parlor, theater, pub, fitness center, spa tub, library, chapel, and a salon. A shuttle service helps residents attend doctor appointments, and staff are actively involved in coordinating trips, reminding families which residents are going where, and escorting residents to buses when needed. This level of organization and proactive support helps families feel confident that their loved ones are not only safe but also actively engaged in meaningful pursuits.

You can also sense an emphasis on personalized, relational care. Names like Shala (in management), Cindy (in a marketing role), Jessica (support to the director), and Kaylyn (activity director) are associated with a team that prioritizes staying responsive to residents' interests and needs. Tammy's efforts to plan memorable and varied experiences, beyond the usual activities, contribute to a culture where residents feel seen, valued, and excited about each day. It's a portrait of a community that works hard to make every resident feel at home.

Of course, no place is without its small, honest notes. A visitor observed some drywall repairs from previous residents that weren't finished to perfection and noted a popcorn texture on the walls with a beige paint scheme that isn't particularly striking. It's a candid reminder that Primrose, like any living community, is a work in progress and continues to balance charm, practicality, and aesthetics. Yet even these minor observations sit in the shadow of an overarching sense of excellence and care - the kind of feedback that is constructive and integrated into ongoing improvements, rather than a defining flaw.

All told, Primrose Retirement Community stands out as a top-tier option for families seeking a comprehensive, compassionate senior living environment. It's a place where the people - nurses, aides, dietary staff, housekeeping, maintenance, activity coordinators, and leadership - work in concert to create a supportive, home-like atmosphere. The blend of independent living options, strong clinical care, superb dining, abundant activities, and thoughtful amenities makes it possible for residents to not only live but flourish. For families navigating transitions and for residents themselves seeking a well-rounded, engaging, and respectful senior living experience, Primrose in Zanesville emerges as a trusted, uplifting choice where the energy is positive, the care is thorough, and the sense of community feels like coming home.

This part of Zanesville, Ohio offers a convenient and diverse range of amenities for seniors looking to settle in the area. With several physicians' offices nearby, including Muskingum Pediatrics and Family Practice Associates, access to quality healthcare is readily available. There are also several pharmacies located within a short distance for medication needs. For dining options, there are various restaurants such as Chipotle Mexican Grill and Applebee's, as well as cafes like Panera Bread and Tim Hortons. Additionally, residents can enjoy recreational activities at nearby parks like Jaycee Riverside Park and Cinemark Colony Square Mall for entertainment. The presence of various places of worship highlights the community's diversity and inclusivity. Overall, this area offers a mix of healthcare services, dining options, recreational facilities, and spiritual support for seniors seeking a comfortable living environment in Zanesville.

Physicians

• Muskingum Pediatrics (0.2 miles)
• Othello R Repuyan (0.2 miles)
• Dr Myers Office (0.6 miles)
• Family Practice Associates (0.9 miles)
• Medical Home Primary Care Center (0.9 miles)
• East Ohio Oral And Max (1.1 miles)
• Dr. Larry Towning DDS (1.1 miles)

Cafes

• Panera Bread (0.6 miles)
• Tim Hortons (1.5 miles)

Transportation

• Parr Airport (42I) (0.7 miles)
• Riverside Airport (2.6 miles)
• Rob's Taxidermy (15 miles)

Restaurants

• Chipotle Mexican Grill (0.9 miles)
• Roosters (1 miles)
• Arby's (1.4 miles)
• King Garden Chinese Restaurant (1.4 miles)
• Subway (1.5 miles)
• Applebee's (1.5 miles)
• Panda Express (1.9 miles)

Parks

• Play Area (1 miles)
• Jaycee Riverside Park (2.6 miles)
• Kidzville Park (2.7 miles)
• Blue Rock State Forest (14.1 miles)

Theaters

• Cinemark Colony Square Mall (1.1 miles)

Pharmacies

• Kroger Pharmacy (1.4 miles)
• Genesis Specialty Pharmacy (2.1 miles)
• Northside Pharmacy Forest Avenue (3.3 miles)
• Genesis Medical Arts Building II (3.3 miles)
• CVS Pharmacy (3.4 miles)
• Northside MVHC Pharmacy (3.5 miles)
• Northside New Concord Pharmacy (15.4 miles)

Places of Worship

• General Conference Of Seventh-Day Adventists (2.5 miles)
• Jewish Synagogue (2.9 miles)
• Society Christian Science (3.4 miles)
• Grace United Methodist Church (4.2 miles)
• Apostolic Christian Church (4.4 miles)
• Mt Sterling United Methodist Church (7.1 miles)
• Baum Charles R Rev (7.1 miles)

Hospitals

• Select Specialty Hospital (3.3 miles)
• Medical Staff Services (3.3 miles)