5525 Silica Road, Austintown, OH 44515
For more information about senior living options: (844) 490-3973
Shepherd of the Valley - Home Health Care offers a range of room options at competitive pricing when compared to both Mahoning County and the broader state of Ohio. For a semi-private room, the monthly cost is $4,595, which exceeds the county average of $4,244 and the state average of $3,965. In contrast, a studio accommodation at Shepherd of the Valley is priced at $4,995, notably higher than both the county's average of $3,570 and Ohio's overall average of $3,727. This pricing reflects a commitment to quality care and services that may justify the premium over local and state standards. Overall, while costs are higher than regional averages in both categories, they may align with the enhanced level of personalized care provided by Shepherd of the Valley.
| Floor plans | Shepherd of the Valley- Home Health Care | Mahoning County | Ohio |
|---|---|---|---|
| Semi-Private | $4,595 | $4,244 | $3,965 |
| Studio | $4,995 | $3,570 | $3,727 |
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It is the best senior retirement place in the Mahoning Valley. Shepherd of the Valley is a great place to work, offering a rewarding career among outstanding professionals. Shepherd of the Valley shows care and compassion for its residents and employees. It is a great place to live or to further one's career. The staff is great with residents, and the facility is clean and professional. It is described as an A1 place.
The phone system and voicemail chaos prevent communication, with CPR card issues unresolved and reportedly not on file. The CEO allegedly did not respond to concerns for over a week. The mask policy is inconsistently followed, with staff masks worn on chins and residents in common areas unmasked. There are concerns about vaccination status not being disclosed, including claims of an unvaccinated therapist in close contact with a vulnerable patient. The facility is criticized for not taking COVID seriously. Corporate headquarters is described as uninformed about Medicaid policy and providing inaccurate information. HR/Corporate is accused of losing CPR cards and not getting it together.Shepherd of the Valley comes across in these reflections as a place that many residents and employees regard as a strong, worthwhile environment, especially given the obvious care and compassion shown to residents and the sense of purpose it offers to staff. Several voices describe it as the best senior retirement option in the Mahoning Valley and emphasize that the facility provides a rewarding career path with a team of outstanding professionals. The sentiment from longtime employees is especially positive, with one person noting they have spent two decades working there and can attest to a meaningful, fulfilling career. The praise about the workplace culture centers on the idea that the organization genuinely cares for both residents and staff, and that the community feel is strong, whether you're living there or pursuing further opportunities down the line.
Alongside these positive notes, there are persistent frustrations that color the overall impression. In particular, a frequent complaint concerns communication and accessibility at the corporate and HR levels. A reviewer recounts continuous attempts to reach someone by phone, only to be met with voicemails and unanswered calls. The experience extends to trying to resolve a problem with a CPR certification card, where the person describes receiving a voicemail from a staff member and then facing a repeated run-around that culminates in the perception that the issue is not being treated with urgency. The sense of being put on hold or shuffled through automated messages is strong, and there is a clear feeling that timely human contact is not happening as it should.
There is a juxtaposition between praise for the organization and concerns about leadership engagement. One reviewer reports attempting to discuss concerns directly with the CEO, only to be left with the impression that the message was not embraced or addressed, as a week passed without a returned reply. This absence of responsiveness from top leadership contributes to a broader sense of disconnect between frontline experiences and corporate oversight. While the general positive tone about the people who work there remains, this gap in communication from executive leadership shapes a more mixed overall impression, suggesting that while the people on the floor may be exceptional, the management channel could benefit from more open and timely dialogue.
The reviews also raise important questions about safety practices and health policy, particularly in the context of COVID-19. Several accounts describe inconsistent mask-wearing behavior among staff and residents, with instances of masks being worn improperly or not worn in common areas. The tension between policy and practice is underscored by reports about masks being deemphasized in certain settings, especially during physical therapy sessions where protective equipment is relevant due to close contact. Vaccination status adds another layer of concern: one account notes a therapist stating they are unvaccinated because they have natural immunity after a prior infection, while later the home health team suggests most therapists do not disclose vaccination status. The combination of close contact with vulnerable elderly residents and mixed messages about vaccination status fuels worry that COVID-19 precautions may not be consistently enforced.
Another vein of critique centers on administrative understanding of policy outside the clinical setting, particularly regarding Medicaid and related processes. A reviewer characterizes the corporate headquarters as being out of the loop on Medicaid policy and mentions getting some helpful but ultimately inaccurate information. The frustration here is not merely about miscommunication but about a perceived lack of procedural knowledge at the central level, which can complicate the experience of families and staff who rely on clear guidance for coverage and eligibility matters.
Despite these tensions, a number of remarks reinforce the positive foundations of the facility. Several commenters affirm that the staff - whether in caregiving roles or in support functions - provides excellent service to residents, conducts operations with cleanliness and professionalism, and contributes to a supportive, caring atmosphere. The recurring praise of "A1 place" and the sense that staff care for residents and create a respectful, welcoming environment demonstrates that the organization maintains a strong core. The combination of a positive work environment, a culture of care, and high-quality frontline service stands in clear contrast to the administrative and policy communication concerns highlighted in other parts of the reviews.
Taken together, the voice of these reviews paints a nuanced portrait. Shepherd of the Valley is seen by many as a premier option in the Mahoning Valley for both living and working, characterized by a compassionate staff and a community-oriented culture. At the same time, it faces meaningful challenges related to leadership responsiveness, consistent health policy implementation, and efficient administrative processes. The strongest praise centers on the people: the dedication of long-tenured employees, the professionalism of the staff, and the evident commitment to residents' well-being. The most persistent criticisms point to communication barriers with corporate leadership, administrative friction around CPR and Medicaid matters, and inconsistent adherence to health and safety practices.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Shepherd of the Valley in Austintown, OH is a home health care community that provides exceptional care services for individuals needing assistance with their daily activities. Our community offers a range of amenities to ensure our residents' comfort and well-being.
Residents can participate in devotional services off-site, providing them with spiritual support and enrichment. They can also enjoy the indoor common areas where they can socialize with other residents and relax in a welcoming environment.
At Shepherd of the Valley, we specialize in diabetic care, ensuring that residents with diabetes receive the appropriate support and management for their condition. Our trained staff is dedicated to providing personalized care plans tailored to each individual's unique needs.
In addition to our care services, our community is surrounded by convenient amenities. There are two cafes nearby, perfect for residents who want to enjoy a cup of coffee or have a meal outside the community. Two parks nearby provide opportunities for outdoor recreation and relaxation. For any medical needs, there are 10 pharmacies and 13 physicians nearby for easy access to healthcare services. The area also boasts 32 restaurants with various cuisines, offering plenty of dining options for residents to explore. Lastly, having a hospital nearby ensures that emergency medical care is readily available if needed.
Shepherd of the Valley in Austintown, OH strives to provide a warm and supportive environment where residents can feel at home while receiving quality care.
Shepherd of the Valley - Home Health Care offers a range of room options at competitive pricing when compared to both Mahoning County and the broader state of Ohio. For a semi-private room, the monthly cost is $4,595, which exceeds the county average of $4,244 and the state average of $3,965. In contrast, a studio accommodation at Shepherd of the Valley is priced at $4,995, notably higher than both the county's average of $3,570 and Ohio's overall average of $3,727. This pricing reflects a commitment to quality care and services that may justify the premium over local and state standards. Overall, while costs are higher than regional averages in both categories, they may align with the enhanced level of personalized care provided by Shepherd of the Valley.
Shepherd of the Valley- Home Health Care is located at 5525 Silica Road, Austintown, OH 44515 in Mahoning County, Ohio
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