Mercy Health Humility House Senior Living

Pros

• The resident's mother had a positive experience at Humility House and was happy with the care and compassion shown to her.
• The rooms at Humility House were described as beautiful, well-furnished, modern, and clean.
• The staff at Humility House were friendly and welcoming.
• Despite not being able to attend many activities, the resident's mother enjoyed going to mass and music events at Humility House.
• The facility was described as wonderful, clean, neat, and having a very friendly staff.

Cons

• The resident should not have to eat cold meals and be told that's just how it is.
• It is unacceptable for a resident to sit in their waste for extended periods of time.
• Making a resident sit in a chair for 8-10 hours straight is not appropriate.
• The staff should treat residents with respect and dignity, regardless of personal feelings.
• Complaints about lack of respect from staff indicate mistreatment of residents.
• Management should spend time at the facility incognito to truly understand the conditions.
• Some relatives are considering lodging complaints with the State of Ohio.
• The woman at the front desk greeted someone rudely and dismissively.

Review

In a series of mixed reviews, it is evident that the level of care and compassion shown to residents at Humility House can vary greatly. While one individual expressed their satisfaction with the facility's treatment of their mother, citing the kind and attentive staff, others raised concerns about several aspects.

One recurring complaint revolves around the issue of food temperature. It appears that some residents were served meals, such as cold spaghetti and meatballs, that should be served hot according to regular standards. This left them feeling dissatisfied and questioning why they should have to endure this subpar dining experience. Furthermore, it was disheartening for some residents to be told by staff that "that is the way it is," without any effort to rectify the situation.

Another significant grievance centered on the lack of attention given to personal hygiene needs. Residents reported having to sit in their waste for extended periods, often more than an hour. This neglect not only compromised their dignity but also posed potential health risks. It is distressing for individuals who are unable to fully care for themselves to be subjected to such conditions in a facility that should prioritize their well-being.

Additionally, there were concerns about the prolonged periods of time residents were expected to spend sitting in chairs – sometimes eight to ten hours at a stretch. This lack of mobility and variety in positioning can lead to discomfort and physical strain. Some saw this as an indication that staffing levels may be inadequate, suggesting that accepting fewer residents would allow for more attentive care.

The call for respect and dignity echoed loudly throughout these evaluations. The writers articulated their belief that every resident deserves basic kindness and consideration regardless of personal feelings or preferences from staff members. They highlighted the importance of providing nutritious meals three times a day, engaging residents in suitable exercise activities when possible, and treating them as individuals rather than mere occupants.

A suggestion was made for management personnel at Humility House to take a firsthand look at what transpires within their facility. By immersing themselves incognito, they would gain a genuine understanding of residents' experiences and have the opportunity to address any shortcomings within their operations before State authorities were involved. It seems clear that intervening promptly would be in everyone's best interest.

Amidst these varied reviews, one individual expressed contentment with their loved one's experience at Humility House. They praised the beautiful, well-furnished, modern, and clean rooms provided. While their mother's limited physical abilities restricted her participation in activities, she still found joy in attending some mass and music events.

Despite a mix of perspectives, it is essential for any facility caring for vulnerable individuals to prioritize consistent quality care. Honoring the dignity of each resident through respectful treatment, adequate nutrition, attentive hygiene practices, sufficient staffing levels, and opportunities for engagement should always be paramount. Only then can a community truly provide the sanctuary and support that residents and families seek when choosing long-term care facilities like Humility House.

Restaurants

• Quaker Steak & Lube (0.2 miles)
• Cracker Barrel (0.3 miles)
• Perkins Restaurant and Bakery (0.4 miles)
• Wendy's (0.4 miles)
• Taco Bell (0.4 miles)
• Long John Silver's (0.4 miles)
• Los Girasoles (0.7 miles)

Cafes

• Starbucks (0.5 miles)
• Panera Bread (1.6 miles)
• Saint E's Cafe (6.3 miles)
• Panera Bread (6.4 miles)

Physicians

• Partners For Urology Health (1.4 miles)
• Vincent S Ricchiuti MD (1.4 miles)
• Richard Memo MD (1.4 miles)
• Sargious Nabila MD (1.5 miles)
• Partners For Women's Health (1.5 miles)
• Mri Extremity Imaging Partners (1.7 miles)
• Occhealth Concepts (1.7 miles)

Pharmacies

• Rite Aid (1.5 miles)
• Walgreens (1.6 miles)
• Marc's Stores (2.2 miles)
• Berry's Pharmacy (2.6 miles)
• Wedgewood Pharmacy (3.4 miles)
• CVS Pharmacy (4.1 miles)
• Rite Aid (4.8 miles)

Hospitals

• Sanford Drug Testing (3.4 miles)
• St Elizabeth Health Center - Pre Op (6.2 miles)
• Akron Children's Hospital NEO (6.3 miles)
• Valley Care Health System-Ohio (6.3 miles)
• St Elizabeth Health Center (6.3 miles)
• Tod Childrens Hospital Forum Health (6.3 miles)
• American Renal Associates (6.6 miles)

Parks

• Waddell Park (4.3 miles)
• Wick Recreation Area (4.9 miles)
• Tod Park (5.2 miles)
• Fellows Riverside Gardens (5.4 miles)

Transportation

• Hertz Rent A Car (6.5 miles)