The Enclave at Sanctuary at the Lakes in Westerville, OH
The Enclave at Sanctuary at the Lakes is a senior community in Westerville, OH.
Information last verified:
Sanctuary Drive, Westerville, OH 43082
For more information about senior living options: (866) 208-4318
4.1 from 116 reviews
5 stars
78
4 stars
10
3 stars
4
2 stars
6
1 stars
18
Overall Review of The Enclave at Sanctuary at the Lakes
common16 reviews mention this
Maxie and Cassie get praised
Several residents specifically praise maintenance and office team members for being helpful and responsive.
A consistent bright spot in the reviews is the way certain team members handle day-to-day requests. Multiple residents call out maintenance support and describe it as quick, thorough, and professional. Several reviews also mention Cassie or other office staff as friendly, communicative, and welcoming. Even in reviews that are otherwise negative, some residents still name a specific staff member as a positive experience.
caveat7 reviews mention this
Repairs can take too long
Residents describe delays or repeated problems with essential systems and building issues.
A number of reviews point to maintenance not being resolved in a timely way, including issues that block access or basic comfort. Residents mention broken elevators that take weeks to fix and problems that keep coming back. Others describe extended periods without hot water or with appliances and climate control not being repaired. In several cases, tenants describe frustration with how long repairs took and whether follow-through happened after requests were submitted.
caveat8 reviews mention this
Communication is a recurring complaint
Many reviews say management is hard to reach and slow to provide updates.
Several residents say they struggled to get updates or meaningful responses from the office after reporting issues. Some describe unanswered phone calls, limited follow-up, or being told they are on a list without clear progress. Others mention feeling dismissed when they ask for status. A few reviews also describe feeling that communication broke down during ongoing maintenance problems.
caveat6 reviews mention this
Cleanliness and odors come up
Some residents report units or common areas that feel unclean or have lingering odors.
Cleanliness shows up as a concern in multiple reviews. Residents mention dirty units at move-in, including bathroom mold or stained fixtures, and say certain areas did not feel properly cleaned. Others describe persistent smells in hallways or common areas. A few reviews also mention issues with grounds or pool cleanliness, reinforcing that cleanliness is uneven for some residents.
common2 reviews mention this
Location is convenient for errands
Residents cite convenience for shopping, dining, and nearby services.
At least a couple of reviews describe the area around the community as convenient for everyday needs. One resident explicitly mentions being close to shopping and dining options as well as parks. The location aligns with nearby access to physicians, restaurants, cafes, pharmacies, and parks listed close by.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
6 resident community capacity
Types of Care
Active Adult Communities (55+)
Amenities
Housekeeping services
Telephone
Wi-Fi/high-speed internet available
Transportation
John Glenn Columbus International Airport (13 miles away)
Care Services
Assistance with dressing
Meal preparation and service
Medication management
Dining
Diabetes diet
Special dietary restrictions
Nearby Places of Interest
Physicians
Central Ohio Primary Care (1.9 miles)
Ohio Plastic Surgery Specialists (2 miles)
Polaris Parkway Internal Medicine & Pediatrics (2.1 miles)
Rgi Dr James (2.3 miles)
Premier Women's Health (2.4 miles)
Stickel, Brian C DDS (2.5 miles)
Center for Surgical Dermatology & Dermatology Associates (2.5 miles)
California's Form 602A is a vital tool for evaluating the health needs of seniors seeking residential care, detailing their medical conditions and daily living requirements to ensure proper service alignment. This standardized form enhances communication among physicians, families, and facilities, serving as a regulatory measure for admissions and ongoing care while adapting to changing healthcare practices.
The overview of blood pressure management for seniors emphasizes the importance of monitoring and interpreting blood pressure readings, noting that normal ranges can vary due to age-related factors and individual health conditions. It highlights tailored guidelines for systolic and diastolic levels, the necessity of early detection and consistent management to prevent serious health complications, and advocates for personalized care strategies that incorporate lifestyle changes and medication adherence.
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6 resident community capacity
Active Adult Communities (55+)
Housekeeping services
Telephone
Wi-Fi/high-speed internet available
John Glenn Columbus International Airport (13 miles away)
Assistance with dressing
Meal preparation and service
Medication management
Diabetes diet
Special dietary restrictions
Essential assisted living services (meals, medication management, dressing assistance) with connectivity and nearby health resources.
California's Form 602A: An In-Depth Examination of Senior Care Assessment
Comprehensive Look at Senior Blood Pressure Charts: Normal and Elevated Levels by Age
Top Canine Companions for Older Adults