The Enclave at Sanctuary at the Lakes

Pros

• The Enclave at Albany Park is described as an outstanding property with professional, communicative, and friendly staff.
• Cassie and Maxie are consistently praised for being helpful, easy to work with, and making residents feel welcome.
• The maintenance team is noted for prompt, on-time service and thorough repairs.
• Residents describe the community as beautiful, clean, quiet, and well-kept.
• Move-in experiences are reported as easy, with supportive staff ensuring a smooth process.
• Amenities such as the pool and gym are highlighted as convenient and well-maintained.
• The location is praised for proximity to shopping, dining, and schools, enhancing daily life.
• Residents feel at home in a welcoming, friendly community.
• Management is commended for transforming spaces and providing a fresh, homey feel.
• Many residents express willingness to renew their leases.

Cons

• The reviewer described it as a terrible experience, citing move-in theft, frequent management changes, a useless complaint system, and very late responses.
• The complex was described as extremely unclean with a bad smell, and the appliances were old and dirty, with dirty countertops.
• The pool was put in late and taken down early, and the gym was often closed.
• The staff are hard to reach, and some residents had to sign a lease without seeing the apartment due to lack of contact.
• Windows, kitchen and bathroom shelves were dirty or in disrepair, and the shower and tub were stained.
• Hallways smelled like cigarettes and animals, with animal fur in the carpet.
• The only way to file complaints was in writing, which was difficult for people who don't have a phone.

Review

Enclave at Albany Park has emerged in these notes as a truly admired place to call home, earning frequent praise for its beauty, quiet atmosphere, and the way it blends a welcoming community with solid practical living. Reviewers repeatedly point to a well-kept property that feels cared for from the moment you step onto the grounds. The overall impression is that this is a place where moves feel easy, tours feel informative, and daily life is supported by a responsive on-site team. Several residents describe the property as beautiful and well-maintained, with a sense that management has modernized and refreshed spaces to create a homey, clean environment you can genuinely settle into.

At the heart of that positive sentiment are the staff members who consistently appear in the praise. Cassie and Maxie stand out as a duo who make living there feel effortless - easy to work with, patient, friendly, and genuinely invested in residents' well-being. Multiple reviews describe them as a dependable, welcoming presence who helps residents feel at home, with one resident calling Cassie "the best" and another noting Maxie's talent and dedication in addressing needs promptly. Empress also earns thanks for an excellent tour experience, respectful attention to requirements, and helpful, honest answers that empower decisions. Marie is repeatedly recognized for being effective and proactive at getting issues resolved, while Denise Wynn is mentioned as a longtime, trusted neighbor who appreciates the overall quality of life in the community. Taken together, these voices paint a picture of a community that thrives on approachable, responsive, and friendly leadership.

Beyond the staff, the maintenance experience is a recurring theme. Many reviews celebrate timely repairs, clear communication, and service that feels on point - sometimes even going the extra mile, such as maintenance staff wearing shoe covers as a sign of respect for residents' spaces. Move-ins are described as smooth when everything is prepared and clean, and when bumps occur (as they inevitably do), the response is often quick and thorough. There are occasional caveats, with some residents noting that initial kontakt and follow-through could be challenging or that certain issues took longer to resolve, but the prevailing tone is that maintenance and operations generally meet and frequently exceed expectations. The sense of a responsive maintenance culture helps reinforce the overall positive feeling about living at Enclave.

The community amenities and location are consistently highlighted as major selling points. Residents praise the on-site features - pool, fitness center, in-unit washer/dryer, and ample parking - as well as the general upkeep of the grounds. The property's proximity to shopping, dining, and everyday conveniences is frequently cited, along with a quiet, safe neighborhood feel that makes it easy to relax at home. The amenities are described as well-suited for students and busy residents alike, enhancing daily life with practical comforts and opportunities to socialize. The combination of well-maintained spaces and convenient access to local services helps explain why many residents express strong preference for staying long-term and even renewing their leases.

A number of reviews emphasize the sense of community and a staff-led atmosphere that emphasizes residents' happiness and safety. Phrases like "professional, communicative, and most importantly FUN" capture the spirit that many tenants experience daily. Some residents even describe the off-site details that make living here enjoyable, such as enjoyable interactions with staff and a general feeling that management puts residents first. This warm, welcoming culture is repeatedly tied to personal experiences - helpful move-ins, patient problem-solving, and a visible willingness to create a comfortable living environment. For many, Enclave isn't just a place to rent; it feels like a home where neighbors and staff alike contribute to a positive everyday experience.

Of course, no community is without its challenges, and a handful of reviews offer more critical notes. A few tenants report difficulties with contact and communication, describing situations where reaching someone or getting timely responses was more challenging. Some move-in experiences included immediate repair needs that took longer to address, and a Spanish-language review recounts a troubling, ongoing dissatisfaction with management's responsiveness and system changes, including delayed or inconsistent handling of maintenance requests, pool and gym accessibility, and disputes over fines. A separate review paints a very negative picture of cleanliness and maintenance, citing dirty windows, fixtures in disrepair, and lingering odors, which stands in stark contrast to the typical praise elsewhere. Taken together, these perspectives remind prospective residents that experiences can vary by unit and by management iteration, and that diligence in reviewing current conditions and lease terms is wise.

Overall, the sentiment toward Enclave at Albany Park sits firmly on the positive side, bolstered by appreciative residents who celebrate friendly staff, proactive maintenance, scenic and well-kept grounds, and a convenient, amenity-rich living environment. The property attracts residents who value a community that feels welcoming, safe, and easy to navigate, with a strong team - especially Cassie, Maxie, Empress, and Marie - who consistently deliver personal, attentive service. A few voices call out real concerns about communication gaps and uneven maintenance experiences, reminding future tenants to assess current conditions and engage actively with management. Yet for many, Enclave remains a standout choice in the area, a place where modern comforts meet a nurturing community spirit - and where the effort put forth by the team translates into a comfortable, enjoyable home.

Physicians

• Central Ohio Primary Care (1.9 miles)
• Ohio Plastic Surgery Specialists (2 miles)
• Polaris Parkway Internal Medicine & Pediatrics (2.1 miles)
• Rgi Dr James (2.3 miles)
• Premier Women's Health (2.4 miles)
• Stickel, Brian C DDS (2.5 miles)
• Center for Surgical Dermatology & Dermatology Associates (2.5 miles)

Restaurants

• Swensons Drive-In (1.9 miles)
• Bru Burger Bar (2 miles)
• Raising Cane's Chicken Fingers (2.1 miles)
• 101 Beer Kitchen (2.1 miles)
• McDonald's (2.2 miles)
• Quaker Steak & Lube (2.7 miles)
• BJ's Restaurant & Brewhouse (2.7 miles)

Cafes

• Starbucks (2 miles)
• Starbucks (2.1 miles)
• Panera Bread (2.4 miles)
• Panera Bread (4.5 miles)
• Tim Hortons (6.4 miles)
• Panera Bread (6.4 miles)
• Starbucks (6.5 miles)

Parks

• McNamara Park (2.1 miles)
• Metzger Park (3.2 miles)
• Centergreen Park (3.5 miles)
• North Road Park (4 miles)
• Highbanks Metro Park (4.3 miles)
• Sharon Woods Metro Park (4.4 miles)
• Flint Park (4.5 miles)

Pharmacies

• Walgreens (2.4 miles)
• Walgreens (2.9 miles)
• Discount Drug Mart (2.9 miles)
• CVS Pharmacy (3 miles)
• Pharmprops (3.1 miles)
• CVS Pharmacy (3.7 miles)
• CVS Pharmacy (3.7 miles)

Places of Worship

• Genoa Baptist Church (2.6 miles)
• Westerville Christian Church (3.9 miles)
• All Shepherds Lutheran Church (4.5 miles)
• Sunbury United Methodist Church (6.7 miles)

Hospitals

• Mount Carmel St Ann's OBGYN Clinic (4.1 miles)
• Talco Asphalt & Sealing (6.6 miles)