Pavilion

Pros

• The staff here are amazing.
• Brii and the girls were a pleasure to work with and highly recommend their facilities.
• This small facility and its staff are more than loving; the staff are the most thoughtful, caring and respectful.
• The TEAM at Shelby gives the best care to the residents.
• The management is the kindest, and goes over the top in everything they do.
• The staff here are some of the most dedicated, hardworking people.
• The therapy team is always motivated and encouraging to get the very best results for the patients.

Cons

• The reviewer described the facility as hell and said the mother suffered tremendously there.
• It was alleged that the mother did not receive appropriate pain medication.
• The facility was described as dirty.
• They faced resistance and attempts to brick-wall them when moving the mother home.
• The reviewers claimed neglect and abuse occurred at the facility.
• They would never recommend staying there and would not entrust a pet to the place.
• The management was described as the worst.
• The facility had ongoing issues of concern and should be shut down.

Review

The collection of reviews paints a remarkably mixed portrait of this small, home-like facility. On one end of the spectrum there is a harrowing, emotionally devastating account from a family grappling with a loved one's terminal illness. On the other end there are sustained, glowing endorsements from residents, families, and staff who speak of compassionate care, a close-knit atmosphere, and dedicated teamwork. Taken together, the messages suggest a setting where experiences swing dramatically from deeply negative to deeply positive, depending on who is there, when they are there, and which part of the operation they interact with.

In the most troubling narrative, a daughter describes her mother's final weeks under the facility's care as a period of severe distress and neglect. Her mother was concurrently fighting stage 4 cancer, and the family faced barriers to moving her closer to home, despite hospice involvement and a bed waiting at another facility that would have followed medical standards. According to the account, the facility's social worker claimed there were no other options, and the family felt they were thwarted by administrative resistance when arranging a transfer. The daughter recounts repeated calls from her mother amid pain, with medications she felt were not administered promptly. She describes overcrowded, shared bathrooms and a facility she characterizes as dirty. The narrative continues with a painful attempt to arrange a safe transfer home, including the use of oxygen support brought by hospice carriers, before the mother was finally moved out after two days. The post-removal moment is especially grim: the daughter reports discovering a complete organ prolapse when she arrived to remove her mother, who subsequently deteriorated and passed away five days after the move. The account closes with a plea for others to seek alternatives, and with explicit suspicion that neglect and abuse occurred, accompanied by photographs of soiled items the family insists were mishandled. This case is presented as a stark warning to prospective families: do not rely solely on the facility's assurances or on an isolated positive impression, but investigate thoroughly.

Beyond this singular and highly negative experience, other reviews reveal a spectrum of perceptions, some harsh and some effusive. A number of posts - often brief - are explicitly positive, praising the staff, the care, and the overall environment. Phrases such as "The staff here are amazing!" and "Amazing team that gets the job done from sun up to sun down" appear with enthusiasm, suggesting residents and families who felt seen, supported, and well-cared-for on a daily basis. Several entries frame the facility as a "great place" where care teams work diligently, with some even citing personal or familial gratitude for improvements in function or mood, especially after therapy or rehabilitation experiences.

There are also older, more mixed or ambivalent memories cited by some families. One reviewer recalls a grandfather who was treated with "love, care, and respect" in 2007-2008, offering a counterpoint to the negative case and showing that nostalgia and individual relationships can color recollections far into the future. A review from the Summer 2021?Spring 2022 period acknowledges "several issues of concern," signaling that not all recent experiences match the idealized memories of some families. Yet others describe highly positive outcomes for relatives who underwent rehabilitation or who ultimately returned home after treatment, praising the therapy teams and the personal attention of caregivers. The consistent thread in these accounts is an emphasis on compassionate, thorough care when it works, even as it reminds readers that problems and lapses can and did occur for some families.

The interior voices within staff and formatted testimonials further complicate the picture. Some entries highlight a consistent sense of dedication and a "home-like atmosphere," with staff across departments - nurses, therapy, dietary, housekeeping, and maintenance - being recognized for going "above and beyond" to meet residents' needs. Current employees describe pride in their roles, noting that management is present on the floor, answering calls, and actively involved in patient care. In contrast, other comments attribute problems to management or to a portion of the caregiving team, describing the facility as "the worst management ever" and suggesting that some personnel prioritize money or personal agendas over patient welfare. These divergent voices underscore that experiences at this facility are highly context-dependent, influenced by who is providing care, who is managing, and how the day's operations unfold.

There are additional threads of controversy that threads through several reviews. A reviewer references a "fake account" situation involving a staff member named Heidi Stewart, pointing to ongoing tensions about legitimacy and accountability in public feedback. Meanwhile, the facility's public image in these posts swings from claims of eliminated "smell" and high cleanliness standards to accounts of unsanitary conditions in the same breathing space of the same organization. The presence of both kinds of statements - praises about cleanliness and outright accusations of neglect - echoes the broader reality that the facility's performance is uneven in the eyes of its critics and supporters alike.

If someone is considering this facility, the composite set of reviews suggests a cautious, investigative approach. Prospective families should seek direct tours and unfiltered conversations with front-line staff, not only with administrators but also with current residents and families who can attest to daily routines, medication practices, and the facility's responsiveness during crises. It would be prudent to verify the facility's recent inspection records, staffing ratios, and incident reports, and to explore how the facility coordinates with hospice services, palliative care, and transfer protocols. The stories here emphasize that care quality can be deeply personal and variable, offering both compelling testimonials of compassionate, attentive care and alarming accounts of neglect. The best path forward is to gather firsthand impressions, ask pointed questions about pain management, cleanliness, family involvement, and transfer logistics, and weigh those experiences against any available regulatory findings to form a well-rounded view.

Parks

• Tawawa Park (0.5 miles)
• Custenborder Field (0.6 miles)
• Roadside Park (1.1 miles)

Restaurants

• B & K Rootbeer (0.5 miles)
• Spot Restaurant (0.6 miles)
• Bruno's (0.6 miles)
• Murphy's Craft Bar & Kitchen (0.6 miles)
• Lee's Chinese Cuisine (0.6 miles)
• The Bridge (0.7 miles)
• Papa John's Pizza (1 miles)

Places of Worship

• Holy Angels Catholic Church (0.5 miles)
• First Baptist Church (0.5 miles)
• First Presbyterian Church (0.6 miles)
• La Iglesia Hispana De Sidney (0.9 miles)
• Sidney Church of God (1.3 miles)
• First United Methodist Church (1.4 miles)
• Sidney Wesleyan Church (1.5 miles)

Cafes

• High Grounds Cafe (0.9 miles)
• Tim Hortons (1.6 miles)
• Winans Chocolates & Coffees (10.3 miles)
• Winans Carriage House Candies (10.5 miles)

Physicians

• Kristi Pedler, MD (1.3 miles)
• Wilson Care Ob-Gyn (1.3 miles)
• Eric J Prenger, MD (1.3 miles)
• Sarah Marshall, MD (1.3 miles)
• Premier Plastic Surgery & Dermatology Associates (1.3 miles)
• Anigbogu Joseph (1.3 miles)
• Darshan K Vyas (1.3 miles)

Hospitals

• Wilson Memorial Hospital (1.3 miles)
• Wilson Memorial Birthing Center (1.3 miles)
• Valley Regional Surgery Center (9.8 miles)
• Outpatient Care Center North (9.9 miles)
• Houston Rescue (10.2 miles)

Pharmacies

• CVS Pharmacy (1.5 miles)
• Medicine Shoppe (1.6 miles)
• Walgreens (1.7 miles)
• Walmart Pharmacy (9.4 miles)

Transportation

• U-Haul Neighborhood Dealer (2.6 miles)
• U-Haul Neighborhood Dealer (3.9 miles)