Right at Home in Mason, OH

Pros

• Tony's office is doing an incredible job participating in community events and supporting Cincinnati and NKY organizations as consistent sponsors.
• The team is highly engaged in community management, and Brittany and Jessica are extremely organized and supportive.
• Right at Home is wonderful and understanding, with a family dynamic that makes working there a pleasure.
• Diana from Right at Home is always responsive and helpful.
• Brooke is a wonderful caregiver with heart, organization, and creativity.
• The compassionate aides provide care with dignity and genuine care.
• Right at Home has made a significant positive impact and is highly recommended for quality in-home care.
• Antonio is responsive, professional, and highly recommended.

Cons

• There is a lack of communication at Right at Home; caregivers often don't know when they will show up.
• The service uses a revolving door of caregivers, with different people attending visits.
• A caregiver slept on the client's couch while the client was unattended and they were still billed for the visit.
• The operation is described as poorly run and unprofessional.
• They sent a 17-year-old girl for a 36-hour straight shift over a holiday weekend.
• Caregivers are frequently late, unengaged, and on their phones instead of focusing on the client.
• Office staff are described as clueless, with calls going unanswered and complaints not followed up on.
• They charged high rates for minimal care and would not replace an unsatisfactory caregiver.

Review

Right at Home in Mason, Ohio is best suited for families who want to keep a loved one at home and value a hands-on, people-centered leadership approach. The program shines when a visible, actively involved leadership team is able to align caregivers with the client's needs, and when families prize responsive coordination, organized scheduling, and aides who combine practical care with genuine warmth. It also appeals to professionals and caregivers seeking a supportive employer environment, as illustrated by strong internal teamwork and praise for leadership and mentorship. For families who want a high-touch, home-based option with an emphasis on community connections, this agency offers a compelling framework.

The strongest advantages center on the caregivers' character and the leadership's responsiveness. Caregivers are repeatedly described as kind, capable, and attentive - able to handle bathing, mobility, meal prep, transportation, and even light companionship with a personal touch. The backing office staff, especially Brittany and Tony, are cited as organized, responsive, and committed to keeping operations smooth. The agency cultivates a sense of partnership, with references to nurses and clinicians who value the referral process, and to a leadership tone that emphasizes accountability and a long-term care ethos. When a reliable match is achieved, families report real relief and meaningful gains in daily living and morale.

Yet the service is hampered by clear reliability risks that recur in multiple reviews. A revolving door of caregivers, inconsistent attendance, and unclear or incomplete care plans create frustrating handoffs and confusion for families trying to maintain a routine. In several cases, families describe long notes about missed visits, caregivers arriving late or not at all, and a lack of a formal care notebook to guide new aides through established routines. There are disturbing anecdotes of caregivers sleeping on the job and even episodes that left loved ones temporarily unsupervised. Billing and scheduling friction - plus perceptions that the office can be slow to follow up - further undermine confidence when a crisis hits.

The key pros do offset some of these cons, but not uniformly. When a dependable, well-prepared caregiver is assigned, the impact is substantial: real companionship, steady mobility support, and a period of relief for the family that translates into less stress and more continuity of daily life. The promise of 24/7 care with a four-hour minimum provides a usable structure for families needing around-the-clock support, and the ability to coordinate through an online portal helps families stay engaged with schedules and changes. The presence of a nurse leader who offers practical guidance about complex care needs also adds a layer of confidence that the agency can marshal medical and functional support when necessary.

For families who must have near-absolute consistency and predictability, alternatives should be considered. The stories of frequent caregiver turnover, late arrivals, and unaddressed care plans raise legitimate flags for anyone whose loved one requires constant supervision or complex, routine-based care. Other in-home agencies or a traditional assisted living option with a built-in staff model may deliver more stable coverage and clearer accountability. If cost is a concern, the higher end of this agency's rate structure and the risk of repeated changes in personnel may push families toward options with more rigid staffing protocols and guaranteed core teams.

When choosing Right at Home, this plan of action is prudent: demand a clearly defined primary caregiver and a stable back-up roster, insist on a formal written care plan and a caregiver notebook for every shift, and require transparent weekly time sheets and direct supervisor contacts. Confirm 24/7 availability with a documented back-up strategy, and establish a trial period with measurable milestones for caregiver consistency and response times. With disciplined management and explicit accountability, Right at Home can deliver meaningful, home-based support that preserves independence and dignity; without that structure, the risk of intermittent coverage and inconsistent execution can erode peace of mind.

Physicians

• Ohio Valley Orthopaedics (0.3 miles)
• Center For Women's Health & Wellness (0.3 miles)
• Elizabeth Muennich MD (0.5 miles)
• Landen Lake Pediatrics (0.5 miles)
• Northeast Cincinnati Pediatric Associates (1.6 miles)
• DOCS - Dermatologists Of Central States (DSWO) - Mason (1.7 miles)
• Southwest Ohio Pain Management (1.7 miles)

Hospitals

• Micu 4 (0.3 miles)
• Cincinnati Children's (2.1 miles)
• Midwest Process Innovation (2.2 miles)
• West Chester Hospital (3.4 miles)
• Cincinnati Children's Hospital Medical Center Liberty Campus (4.3 miles)
• TriHealth Seniority - TriHealth Bethesda North Hospital (5.5 miles)
• Trihealth Connect Training (5.7 miles)

Restaurants

• El Rancho Nuevo (0.5 miles)
• El Rancho Grande (0.5 miles)
• McDonald's (0.7 miles)
• Sonder Brewing (1.3 miles)
• Penn Station East Coast Subs (1.4 miles)
• Chicken Salad Chick (1.6 miles)
• Eli's Sports Bar & Grill (2.1 miles)

Pharmacies

• Walgreens (0.6 miles)
• Skilled Care Pharmacy (1.2 miles)
• Walmart Pharmacy (1.3 miles)
• Assure Rx Health (1.7 miles)
• Discount Drug Mart (1.9 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (3.1 miles)

Places of Worship

• Mason Christs Church At (0.7 miles)
• Heritage Presbyterian Church (1 miles)
• Axis Christian Church (2.9 miles)
• Four Corners Church (3.6 miles)
• Motherless Daughters Ministry (4.5 miles)
• St Anne Episcopal Church (5.3 miles)

Parks

• Cottell Park (1.8 miles)
• Voice of America Park (3.4 miles)
• Fleckenstein Park (4 miles)
• Weller Park (4.4 miles)
• Sharon Woods Park (5.8 miles)
• Blue Ash Summit Park (6.6 miles)
• Wedgewood Park (6.8 miles)

Transportation

• KI/Miami Valley Railroad - Losantiville Station (2.7 miles)

Cafes

• Starbucks (3.1 miles)
• Starbucks (4.6 miles)
• Starbucks (5.1 miles)
• Starbucks (6.1 miles)

Theaters

• AMC West Chester 18 (5.7 miles)