Right at Home

Pros

• Tony's leadership sets a high standard and the organization remains consistently involved in the community as sponsors and supporters.
• Brittany and Jessica are extremely organized and supportive, and the team is highly engaged in community management.
• Right at Home has a family-like culture that makes working there a pleasure.
• Diana with Right at Home is consistently responsive and helpful.
• Brooke is a wonderful caregiver with a heart for clients, proactively organizing equipment and supporting physical and emotional needs.
• The caregivers provide care with dignity and genuine concern, making a significant positive impact.
• Shawniece is a standout caregiver - kind, attentive, and supportive.
• Right at Home makes clients feel right at home and part of the family.

Cons

• There is a definite lack of communication with Right at Home, and a caregiver often does not show up.
• There is a constant revolving door of caregivers, and in one instance a caregiver slept on the couch while the loved one was unattended, yet they were charged for the visit.
• Initially, three different caregivers said they couldn't handle the patient's needs, making the situation feel overwhelming.
• The agency let Courtney go after a month, and since then the care has been hit or miss (mostly misses).
• A caregiver notebook and a care plan were promised but never provided for months.
• The reviewer would give 0 stars and urges others not to hire the agency.
• The 24/7 availability line has often gone unanswered, contributing to unreliable support.

Review

Right at Home in Cincinnati and the surrounding NKY area has earned a reputation that blends professional excellence with a deeply human approach to in-home care. Across numerous testimonials, families, clients, and even staff describe a culture that shows up not only with reliable help, but with a genuine commitment to community, compassion, and growth. The leadership is frequently credited for setting a standard that percolates through every level of the organization - from Tony, the owner, whose high standards are repeatedly highlighted, to Brittany and Jessica, the care coordinators who keep operations organized and responsive. The result is a sense of continuity and reliability that many family members say makes a real difference when navigating caregiving needs.

A recurring thread across the reviews is the organization's active involvement in the community. Families note Tony's and the team's consistent sponsorships and presence in Cincinnati and NKY organizations, which signals a long-term, community-forward mindset. This engagement doesn't just show up as visibility; reviewers emphasize how it translates into a culture of outreach and support that starts with leadership and flows into the day-to-day experience for clients and their families. Brittany and Jessica are repeatedly praised for their organization and responsiveness, with one reviewer specifically calling Brittany incredibly organized and another describing the team as highly engaged in managing client needs. This sense of steadiness and accessibility even before the first visit helps families feel confident when choosing in-home care services.

The heart of Right at Home, according to many reviews, lies with the caregivers - the people who show up in homes day after day to support physical needs, emotional well-being, and independence. Several accounts describe aides who bring "a heart for both me and my husband," who respond with patience, dignity, and practical problem-solving. Brook, for example, is highlighted as a caregiver who not only attends to daily tasks - bathing, dressing, organizing equipment, stocking supplies, cooking, driving - but also fosters independence by encouraging physical therapy and helping with cognitive or recreational activities. The reviewer paints a vivid picture of Brooke's creativity and dedication, noting how she even helps with animal care, paring down tasks into manageable steps, and finding ways to help the client feel more self-sufficient. Others speak to caregivers who build trust and become part of the family, with stories of aides who bond with clients, arrange transportation for appointments, and participate in daily routines with warmth and respect.

Several reviewers emphasize the importance of compassionate, reliable care on a personal level. The "heart" of the service, they say, shows up in caregivers who treat clients with dignity and genuine care, and in leadership that supports families in a meaningful, practical way. Owners and staff are praised for being responsive - whether it's scheduling, adapting care plans, or addressing concerns promptly. Testimonials mention aides who craft wonderful meals, assist with mobility and medical needs, and provide emotional encouragement during recovery or after surgeries. The positive impact on families is clear: clients feel safer, more supported, and more connected to their own lives, while families experience relief knowing a trusted person is helping their loved ones.

Employee experiences also form a bright thread in these narratives. Several reviews speak to the family-like atmosphere at Right at Home, describing a workplace where staff feel valued, supported, and enabled to grow professionally. One reviewer who is also an employee notes finding a place "where I can genuinely help individuals and grow professionally," describing a culture where the gratitude from clients and families reinforces a sense of purpose. This sense of belonging and growth appears to empower caregivers to deliver higher-quality care, which in turn reinforces the positive experiences of clients and their families.

Yet the picture is not without its cautions. A number of reviews raise concerns about communication gaps and consistency. Some clients report a lack of predictability around caregiver availability, repeated changes in caregivers, and the absence of a formal care notebook or care plan that could guide new aides. In one case, three different caregivers initially came on board and could not accommodate the client's needs, with only one later caregiver making a meaningful difference. Another account describes a situation in which the agency's 24/7 line was not consistently reliable, contrasting with a more positive experience elsewhere. These observations underscore an essential tension: the same people who praise the company's compassion and leadership also point to practical gaps in scheduling, documentation, and continuity that can complicate demanding home-care scenarios.

There are even more striking negative anecdotes that highlight the stakes involved in in-home care. One reviewer recounts a troubling experience in which multiple caregivers reportedly fell asleep while tending an elderly relative, raising serious safety questions. There are calls to avoid relying on this agency for senior care, pointing to a "constant revolving door of caregivers," a lack of consistent attendants, and, in some narratives, direct safety concerns. While these extreme cases are not universal, they remind readers that even an organization with strong leadership and compassionate caregivers must continually address scheduling reliability, caregiver retention, and clear communication to protect vulnerable clients.

Despite the spectrum of experiences, many families emphasize that when things align - strong leadership, organized coordination, and dependable, caring aides - the outcomes can be profoundly positive. Clients frequently report feeling safe, well-cared-for, and connected to a caregiver who is not just a helper but a trusted partner in daily life. A common thread across praise for specific caregivers - such as Shawniece, who is described as exceptionally attentive, intuitive, and supportive; or the unnamed aides who helped with shopping, driving, and daily routines - points to a model of care that blends practical assistance with emotional and social engagement. In moments of transition - moving a loved one to a new living situation or adapting to new surroundings - these caregivers can make the difference between anxiety and comfort.

For families evaluating in-home care, these reviews offer a nuanced portrait: Right at Home demonstrates considerable strengths in leadership, community involvement, caregiver compassion, and client-centered service, while also showing clear opportunities to improve consistency, documentation, and scheduling reliability. If you're exploring options, it may be valuable to engage with Brittany or Jessica early in the process, ask about a concrete care plan and notebook, discuss caregiver rotation policies, and request introductions to several potential aides to establish fit and continuity from the start. The open positions mentioned by reviewers also indicate a workforce that is growing and evolving, which can be both a source of vitality and a potential challenge in achieving consistent caregiver coverage.

In the end, the stories collected here paint a picture of a company that is deeply invested in its people - both clients and staff. It is a place where leadership and community ties can translate into outstanding, dignified care for many families, while also revealing areas where the organization can strengthen its systems to ensure reliability every day. For anyone seeking in-home care, Right at Home offers a compelling option marked by warmth, competence, and a shared sense of purpose, with clear evidence that when the right caregivers and a responsive team come together, families can experience meaningful relief, deeper connections, and a renewed sense of hope in caring for loved ones.

Physicians

• Ohio Valley Orthopaedics (0.3 miles)
• Center For Women's Health & Wellness (0.3 miles)
• Elizabeth Muennich MD (0.5 miles)
• Landen Lake Pediatrics (0.5 miles)
• Northeast Cincinnati Pediatric Associates (1.6 miles)
• DOCS - Dermatologists Of Central States (DSWO) - Mason (1.7 miles)
• Southwest Ohio Pain Management (1.7 miles)

Hospitals

• Micu 4 (0.3 miles)
• Cincinnati Children's (2.1 miles)
• Midwest Process Innovation (2.2 miles)
• West Chester Hospital (3.4 miles)
• Cincinnati Children's Hospital Medical Center Liberty Campus (4.3 miles)
• TriHealth Seniority - TriHealth Bethesda North Hospital (5.5 miles)
• Trihealth Connect Training (5.7 miles)

Restaurants

• El Rancho Nuevo (0.5 miles)
• El Rancho Grande (0.5 miles)
• McDonald's (0.7 miles)
• Sonder Brewing (1.3 miles)
• Penn Station East Coast Subs (1.4 miles)
• Chicken Salad Chick (1.6 miles)
• Eli's Sports Bar & Grill (2.1 miles)

Pharmacies

• Walgreens (0.6 miles)
• Skilled Care Pharmacy (1.2 miles)
• Walmart Pharmacy (1.3 miles)
• Assure Rx Health (1.7 miles)
• Discount Drug Mart (1.9 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (3.1 miles)

Places of Worship

• Mason Christs Church At (0.7 miles)
• Heritage Presbyterian Church (1 miles)
• Axis Christian Church (2.9 miles)
• Four Corners Church (3.6 miles)
• Motherless Daughters Ministry (4.5 miles)
• St Anne Episcopal Church (5.3 miles)

Parks

• Cottell Park (1.8 miles)
• Voice of America Park (3.4 miles)
• Fleckenstein Park (4 miles)
• Weller Park (4.4 miles)
• Sharon Woods Park (5.8 miles)
• Blue Ash Summit Park (6.6 miles)
• Wedgewood Park (6.8 miles)

Transportation

• KI/Miami Valley Railroad - Losantiville Station (2.7 miles)

Cafes

• Starbucks (3.1 miles)
• Starbucks (4.6 miles)
• Starbucks (5.1 miles)
• Starbucks (6.1 miles)

Theaters

• AMC West Chester 18 (5.7 miles)