Arbors of Marysville

Pros

• Crystal, the property manager, is humble, compassionate, and takes the time to listen to tenants' moving circumstances.
• Mike, the maintenance man, is fast, friendly, professional, and takes pride in his work.
• The apartments are in very good condition with wonderful views, and they are peaceful and safe for children.
• The grounds are well maintained with green spaces, a swimming pool, and attractive patio areas that invite residents to relax.
• The on-site office staff are quick to respond, friendly, and helpful.
• The community around Arbors of Marysville is peaceful and friendly, comprising families, couples, and individuals of all ages, with a great location close to downtown and parks.
• The area offers reliable wifi and is conducive to studying or working.

Cons

• A tenant claimed that the management is racist and the landlord is the worst they've encountered.
• Another tenant described the application process as very complicated and the staff as not willing to help.
• One tenant paid 2600 dollars (three times the rent), yet the management still tried to collect 168 dollars, reportedly harming the tenant's credit score.
• A reviewer felt discriminated against as a new immigrant and remained homeless after being turned down.
• A reviewer said they felt bullied by Oakwood Management during moving out.
• The office manager was described as extremely rude and not very intelligent.
• A reviewer urged others to save their money and time and look elsewhere.
• Move-in maintenance issues included plumbing problems that had to be fixed by tenants and unaddressed washer/dryer repairs.
• Several reviews claimed the staff refused to work with tenants and had poor communication.

Review

Overall, the community at Arbors of Marysville comes through as a place that many residents genuinely appreciate for its peaceful setting, well-maintained grounds, and accessible amenities. Reviewers repeatedly highlight the quiet, safe environment that seems especially welcoming for families and children. The surroundings are described as green and relaxing, with spacious outdoor areas and a sense of tranquility that makes it easy to unwind after a day. The views are often praised, and the general atmosphere is labeled as calm and pleasant, offering a retreat from busier city life.

A core thread throughout the feedback is the strength of on-site management and maintenance. Crystal, the property manager, is singled out repeatedly as professional, attentive, and genuinely caring. Several reviewers call her humble, compassionate, and a great listener who works to accommodate residents' moving circumstances. One person even declares themselves 100% satisfied with Crystal's services and thanks her specifically for her help. Christina is also mentioned positively for her welcoming approach, with one account noting that she helped make a life-changing difference for the reviewer. The leasing staff, including Margie, are described as kind and helpful, making moving in and getting settled a smoother experience. Debra DeWees, another property manager, is praised for professionalism and friendliness, highlighting a well-run on-site office. Maintenance is consistently lauded as well, with Mike the handyman described as prideful in his work, courteous, and efficient; reviews repeatedly note fast, reliable repairs and a maintenance team that takes care of issues promptly.

The sense of community is another strong point, with many residents pointing to the location's proximity to downtown Marysville and nearby parks, creating a pleasant balance of urban access and quiet living. The area is described as friendly and diverse, with families, couples, and individuals contributing to a welcoming atmosphere. People mention easy and quick communication with office staff, a well-kept environment, and amenities such as a swimming pool, great patio spaces, and well-maintained grounds and trees. Several reviewers specifically commend the overall upkeep of both the exterior and interior spaces, noting that the interiors offer ample closet space and that walking distance to downtown conveniences is a major plus.

Beyond general satisfaction, several accounts emphasize short wait times for repairs and a generally smooth process when viewing or selecting a unit. A prospective resident recounts how Crystal answered the phone and arranged a same-day tour, making the experience feel both efficient and inviting. The ability to tour quickly and feel welcomed contributed to a positive impression, with others sharing similar sentiments after touring and deciding to move forward with a lease. Overall, there is a strong theme of responsive, friendly service that helps differentiate the property in a favorable light.

However, the narrative is not without notable concerns. A number of reviews raise serious questions about administrative processes, fairness, and consistency. Some residents report negative experiences surrounding move-out procedures, including feeling bullied by management after deciding to leave and a sense that former tenants are treated unfairly or harshly during the transition. There are accusations of aggressive collection efforts, including an instance where a large payment mismatch (a release penalty followed by additional charges) allegedly impacted a resident's credit score, fueling feelings of mistrust and claims that the landlord treated the matter as racially charged. One individual explicitly states that they felt they were treated with racism and expresses regret and frustration over the outcome, including a loss of housing prospects and ongoing financial and personal hardship.

Racial and immigration-related concerns appear in other accounts as well. A reviewer who had recently moved to the region describes a difficult experience with securing housing as a new immigrant, noting that despite paying non-refundable fees and having a satisfactory credit history elsewhere, they faced denial attributed to not having worked in the state for a certain period. The sentiment shared is that such barriers can be discouraging and - even more troubling - could reflect broader systemic biases. Related feedback points to a complicated application process, perceived reluctance from staff to help, and comparisons to newer, more accommodating options elsewhere. Several comments emphasize the impression that the application and approval workflow is not as straightforward or supportive as one might expect, especially for newcomers or those facing unique circumstances.

Other practical friction points include complaints about the pace and quality of maintenance (with specific mentions of unrepaired washers and dryers) and frustration with communication gaps or what some perceive as an indifferent or even condescending office demeanor. One reviewer labels the on-site manager as making the experience frustrating due to perceived rudeness and a lack of timely assistance. The interplay between positive interactions with some staff members and negative experiences with others paints a mixed picture: many people experience dependable service and friendly, professional behavior, while a subset encounters inconsistent treatment, challenging application processes, and disputes that leave them feeling unheard or unfairly charged.

In the end, the community at Arbors of Marysville is clearly valued by many for its peaceful environment, strong maintenance, and especially the people who staff the property. The standout dedication of Crystal, Christina, Margie, Debra DeWees, and Mike shines through in multiple accounts, illustrating a culture of attentiveness and care that many residents rely on. Yet the darker threads about application difficulties, potential billing disputes, and perceptions of bias remind readers that there is a meaningful spectrum of experience within the same place. For prospective residents, the takeaway is nuanced: the property offers a well-kept, serene living environment with responsive staff and strong communal ties, but it also comes with warnings to thoroughly understand the leasing process, clarify billing practices, and assess whether the management style aligns with one's own needs and expectations.

This part of Marysville, Ohio offers a convenient and diverse range of amenities for senior living. With several pharmacies nearby such as Dave's Pharmacy and CVS Pharmacy, accessing medication and healthcare services is easily manageable. The proximity to restaurants like Leon's Garage and fast-food chains like Taco Bell and KFC provides convenient dining options. Additionally, parks such as Ray Lewis Park offer opportunities for outdoor recreation and relaxation. Nearby hospitals like Marysville Ohio Surgical Center ensure access to medical care in case of emergencies. Cafes like Starbucks provide cozy spots for socializing or enjoying a cup of coffee. Places of worship such as Church Of Christ cater to spiritual needs within the community. Overall, this area offers a mix of essential services and recreational opportunities that would be beneficial for seniors looking for a comfortable living environment in Marysville, Ohio.

Pharmacies

• Dave's Pharmacy (0.2 miles)
• Pharmaceutical Synergy (0.2 miles)
• CVS Pharmacy (0.5 miles)
• Walgreens (1.3 miles)
• Walmart Pharmacy (1.6 miles)
• Walgreens (14.7 miles)
• CVS Pharmacy (14.8 miles)

Physicians

• Central Ohio Cardiovascular (0.5 miles)
• Truitt & Truitt Optometrists (0.5 miles)
• Northwest Columbus Urology (0.6 miles)
• Union County Physician Corporation (0.7 miles)
• Fred R Leess (0.7 miles)
• Warthog Family Medicine (0.8 miles)
• Daniel Charles MD (0.8 miles)

Restaurants

• Leon's Garage (0.6 miles)
• Taco Bell (1 miles)
• KFC (1.1 miles)
• Burger King (1.2 miles)
• McDonald's (1.2 miles)
• Burger King (1.3 miles)
• Bob Evans (1.4 miles)

Parks

• Ray Lewis Park (0.7 miles)
• Tree House Park (0.9 miles)
• Blues Creek Park (7.5 miles)
• Jerome Township Community Hall (9.7 miles)
• Pastime Park (10.3 miles)
• Glacier Ridge Metro Park (11.6 miles)
• Concord Park (12.3 miles)

Hospitals

• Marysville Ohio Surgical Center (1 miles)
• Nationwide Childrens Hospital (1.3 miles)
• Columbus Oncology Associates (14.4 miles)
• OhioHealth Grady Memorial Hospital (15.7 miles)

Cafes

• Starbucks (1.3 miles)
• Biggby Coffee (2 miles)
• Dells Homemade Ice-Cream & Coffee (13.8 miles)
• Starbucks (15.8 miles)
• Starbucks (15.9 miles)

Places of Worship

• Church Of Christ (1.6 miles)
• Bellpoint United Methodist Church (11.7 miles)
• Saint Brigid of Kildare Catholic Church (14.1 miles)
• Mechanicsburg Baptist Church (15.1 miles)
• Maranatha Community Fellowship (15.9 miles)