Visiting Angels of Independence

Pros

• Visiting Angels is described as angelic and highly recommended for in-home care.
• Caregiver C is praised for being extremely helpful, handling bathing and house cleaning with care.
• Rachelle is noted for kindness, patience, and professionalism toward the reviewer's father.
• Michelle and Rochelle are commended for excellence in all aspects of care, including chores, warmth, and companionship.
• The agency is described as prompt, efficient, with warm, caring aides and excellent back-office communication; one reviewer would return to the service in the future.

Cons

• The owner is rude and disrespectful, and calls are never returned.
• Caregivers were inconsistent, and the administrative staff and policies were poor.
• A caregiver was found sleeping in the middle of the day while supposed to be watching the patient.
• One caregiver had an issue with adult material and was unreliable.
• The agency changed their payment terms and could not provide reliable caregivers to deliver proper care.
• Service quality declined after the initial caregiver left, with no consistent care.
• The agency was described as very unprofessional by a reviewer.

Review

The collection of experiences with Visiting Angels paints a nuanced picture of in-home care that can be deeply meaningful for families, while also highlighting areas where the service can fall short. Across the notes, there is a strong sense of appreciation for compassionate, flexible help that can make a tangible difference during recovery, illness, and end-of-life moments, combined with a few cautions about consistency, responsiveness, and policy changes. Taken together, the impressions suggest that Visiting Angels can be a lifeline for many households, but prospective clients may want to discuss expectations and logistics up front.

One reviewer recovering from a total reverse shoulder replacement and facing the prospect of a second surgery describes the care as nothing short of life-changing in the home setting. The gifted support system, particularly a caregiver referred to as "C," is remembered for performing a wide range of tasks with grace and competence - from bathing to house cleaning and everything in between. The praise centers on not only the practical help but also the emotional support and flexibility shown by the team. The reviewer emphasizes a wholehearted recommendation for in-home care for themselves or a loved one, underscoring how the agency's adaptability and willingness to accommodate evolving needs can be a decisive factor in choosing care at home.

In another heartfelt note from South Euclid, a daughter reflects on how much kindness and patience her late father received from his caregiver, Rachelle. The caregiver is described as "the best," embodying professionalism and genuine care that left a lasting impression on the family during a very difficult time. This account underscores the human element of in-home care - the steadiness, empathy, and considerate demeanor that can help a patient feel secure and valued, especially when facing the end of life or grieving after a loved one's passing.

A third account focuses on a critical caregiving need during a hospitalization period. While her wife was at the Cleveland Clinic for two weeks, nighttime assistance was essential. The reviewer commends two caregivers, Michelle and Rochelle, for their thorough, reliable support - helping with chores, keeping the patient warm, assisting with bathroom needs, and offering consistent companionship. The tone is highly positive and the recommendation is strong, illustrating how well-coordinated in-home support can complement hospital or facility-based care during recovery or extended medical stays.

Another reviewer offers a predominantly favorable view of Visiting Angels, praising the agency as a warm, caring, and high-quality homecare provider. The aides are described as caring and professional, and the back-office communication is highlighted as excellent, signaling that the administrative side of the operation supported a smooth caregiving experience. The reviewer notes that, although circumstances eventually required discontinuation of service, they would "go back to Visiting Angels in a heartbeat" if the need for care resurfaced, indicating a strong level of trust and satisfaction in the care delivered.

Not all feedback, however, follows a wholly positive arc. A separate review starkly characterizes the agency as unprofessional in certain interactions, warning potential clients away because the owner is rude and calls are not returned. This perspective underscores a serious red flag for some families: the importance of reliable communication and respectful leadership in building confidence that caregivers will show up and that issues will be addressed promptly.

Other critiques focus on consistency and administrative issues. The reviewer notes inconsistent caregivers and "very poor administrative staff as well as policies," suggesting that the experience can vary dramatically depending on staffing and internal processes. The sentiment points to real challenges many homecare agencies face - maintaining stable caregiving teams and ensuring clear, predictable policies that align with families' needs and expectations.

A more extended negative experience captures a pattern of deteriorating reliability over time. Initially satisfied with a caregiver and the level of service, the family eventually faced a lack of consistent coverage after staff changes. One caregiver was reported to have been found sleeping on the job, and there were concerns about an employee's "adult material" issue. Compounding these concerns were changes in payment terms and overall shifts in caregiver quality, leaving the reviewer feeling that the service's standards had declined. The conclusion emphasizes that, despite having previously praised the care, the most recent experiences with a different agency (not Visiting Angels) set a new benchmark and altered the viewer's perspective on value and dependability.

Taken as a whole, the set of reviews presents a landscape in which Visiting Angels can deliver outstanding, compassionate, and highly effective care that brings comfort and practical support to patients and families. The most compelling positives center on warmth, professionalism, and the ability to tailor assistance to everyday needs - bathing, grooming, housekeeping, mobility support, nighttime help, and emotional companionship. In several accounts, caregivers demonstrated attentiveness, reliability, and a sensitivity to the emotional dynamics of caregiving, which can be transformative at home when medical or hospital-based care isn't always the easiest option.

On the other hand, the more critical notes remind readers that success with homecare hinges on consistency, responsiveness, and clear, stable policies. When those elements falter - whether due to leadership communication gaps, inconsistent staffing, or shifting payment terms - the experience can quickly sour, leaving families feeling unheard and uncertain about ongoing arrangements. In a field where trust and reliability are paramount, these contrasts emphasize the importance for potential clients to ask pointed questions about caregiver rotation, scheduling, payment structures, and the agency's process for handling concerns or complaints.

In sum, Visiting Angels appears to offer a spectrum of experiences, from deeply positive and transformative to challenging and cautionary. For families seeking in-home care, the takeaway is to engage early and openly: confirm who will be assigned as primary caregivers, discuss scheduling and night-shift support, inquire about billing terms and policy changes, and establish a clear channel for feedback and escalation. When matched with the right caregivers and supported by responsive administrative coordination, the service can provide meaningful relief, dignified care, and a degree of peace of mind during recovery, illness, and the vulnerable moments that follow.

Pharmacies

• Cleveland Clinic - Independence Family Health Center (0.1 miles)
• Discount Drug Mart (0.7 miles)
• Marc's Stores (2.1 miles)
• CVS Pharmacy (2.5 miles)
• Rite Aid (2.9 miles)
• Walgreens (2.9 miles)
• Meijer Pharmacy (3.2 miles)

Restaurants

• Winking Lizard Tavern (0.4 miles)
• Restaurant Depot (1.9 miles)
• Gyro Guys (3.9 miles)
• Chick-Fil-A (4.3 miles)
• McDonald's (4.6 miles)
• Lemonberry Frozen Yogurt (5.6 miles)
• McDonald's (5.8 miles)

Theaters

• Cinemark At Valley View And Xd (1.6 miles)

Cafes

• Metropolitan Coffee (3 miles)
• Starbucks (4.5 miles)
• Starbucks (4.6 miles)
• Starbucks (4.7 miles)
• Rising Star Coffee Roasters (6.9 miles)
• Lekko Coffee (7 miles)
• Ready Set Roasters (7.2 miles)

Parks

• Primate Playground (4.6 miles)
• Cleveland Metroparks, Bedford reservation (5.1 miles)
• Cleveland Metroparks - Big Creek Reservation (5.4 miles)
• Sagamore Hills Park (6.3 miles)
• James Day Park (6.5 miles)
• The Cleveland Mall (7.5 miles)

Hospitals

• Trauma ICU (4.9 miles)
• Cleveland Clinic Children's Hospital Rehabilitation Center (6.3 miles)
• Cleveland Clinic - Lutheran Hospital (6.7 miles)
• St Vincent Charity Medical Center (6.8 miles)

Places of Worship

• St. Rocco's Church (5.5 miles)
• St Matthew's Episcopal Church (6.7 miles)
• St Ignatius of Antioch Church (7 miles)

Physicians

• Cuyahoga County Board of Health (6.6 miles)
• Cleveland Clinic - Taussig Cancer Center (7.4 miles)
• Cleveland Clinic R Building - Cleveland Clinic Children's Outpatient Center (7.4 miles)
• Cleveland Clinic - Mellen Center (7.5 miles)
• Cleveland Clinic - Cole Eye Institute (7.5 miles)

Transportation

• Greyhound Station (7.4 miles)