Options for Senior America Cleveland OH

Pros

• The care provider is described as extraordinary, compassionate, dependable, and competent.
• The family expressed gratitude for the senior advisor who referred them to Options and appreciated their flexibility in accommodating needs.
• There are several great caregivers within the organization, with some being consistently reliable and compassionate.
• The manager at the Independence office is recognized for her caring nature towards both staff and families.
• Quality assurance visits were deemed highly beneficial and were strongly recommended by a satisfied client.
• Family members reported peace of mind regarding the services provided, highlighting the professionalism and reassurance offered during initial contact.
• The caregiver demonstrated a genuine concern for their loved one's well-being, which was greatly appreciated by the family.
• Many clients reported satisfaction with prompt communication from corporate staff after hours and acknowledged their responsiveness to needs.

Cons

• The company’s caregivers lacked the basic skills needed to care for elderly people, and thorough screening was not evident.
• Management changes every six months, which could be detrimental to service consistency.
• Options was not a good fit for one family due to dissatisfaction with the caregiver they were sent and certain undisclosed policies.
• Despite having a few good caregivers, the best ones often left the company, leading to inconsistency in care.
• Some families expressed frustration with being encouraged to try new caregivers without having their concerns adequately addressed.

Review

Over the past few months, many families have shared their experiences with Options for Senior America, and the feedback has been quite varied, with some highlighting extraordinary service and others expressing frustration. A significant number of users have praised the caregivers provided by Options, emphasizing their compassion, dependability, and competence. One reviewer noted that their caregiver had been with them for four years, consistently demonstrating reliability and a positive attitude while forming an excellent rapport with their elderly loved one. The caregiver's ability to interact well with seniors was echoed in other reviews as well, showcasing the importance of interpersonal skills in providing home care.

Customer service from the corporate staff has also received commendations across several accounts. Families expressed gratitude for the responsiveness of the staff who attended to their needs promptly, often going above and beyond to ensure satisfaction. One family specifically noted how accommodating Options was when they arranged a visit on a Saturday to discuss their requirements—an effort that highlighted both flexibility and commitment to client relations. Moreover, reviewers appreciated that after-hours queries were addressed promptly, which is particularly valuable during times of urgency.

However, not all experiences were satisfactory. Some reviewers pointed out serious issues concerning staff turnover within management positions at Options; it seemed as if changes occurred every six months. Frequent shifts in management can disrupt continuity in care and undermine the trust built between families and caregivers. Additionally, one disgruntled customer described instances where caregivers lacked essential skills for elderly care despite being assured about thorough screening processes by Options’ management. They lamented that good caregivers would often leave shortly after starting due to these ongoing issues.

One particular review encapsulated a more positive sentiment by acknowledging the exceptional service received from a specific area manager who showed genuine concern for both staff and families utilizing Options' services. This individual’s dedication made a lasting impression on clients seeking reliable care solutions for their loved ones. The attentiveness displayed by this manager affirmed why many chose Options over other agencies recommended by organizations like "A Place for Mom” or “Area Agency on Aging.”

Among those who found success stories within Options’ framework cited high-quality assurance visits as beneficial tools that enhanced overall experiences with caregiving services offered by the organization. Families were appreciative of these measures as they contributed to sustained quality in caregiving practices while ensuring compliance with health standards—a vital aspect when catering to senior citizens' unique needs.

In contrast to positive testimonies about individualized service experience via attentive communication channels or effective caregiver relationships arose mixed reviews asserting dissatisfaction stemming from poorly matched placements between families and aides sent by Options. Complaints included lack of proper information relating to company policies before hiring decisions were finalized or difficulties encountered regarding language barriers associated with some caregivers assigned—further reflecting diversity challenges inherent within caregiving roles aimed at assisting older adults effectively.

Overall, while many families celebrate fulfilling connections bolstered through professionalism demonstrated throughout engagement efforts facilitated between clients/management teams respectively—others caution prospective users regarding inconsistent performance levels potentially arising amid personnel changes alongside varying caregiver competencies witnessed across cases alike; thus forging an intricate tapestry representing distinctive perspectives underlying caregiving philosophies shaped through shared narratives ultimately defining one's journey toward ensuring dignified aging experiences among seniors nationwide within structured homecare environments today!

This part of Independence, Ohio is a well-equipped and convenient location for senior living. There are several pharmacies nearby such as Discount Drug Mart, CVS Pharmacy, and Walgreens, ensuring easy access to medications and healthcare needs. Additionally, there are various dining options including the Winking Lizard Tavern and Chick-Fil-A for enjoyable meals out. For entertainment, there is the Cinemark theater nearby for movies and Metropolitan Coffee for a cozy cafe experience. Parks like Cleveland Metroparks offer opportunities for outdoor activities and relaxation. The proximity to hospitals like Cleveland Clinic Children's Hospital Rehabilitation Center provides peace of mind in case of medical emergencies. Overall, this area offers a mix of amenities that cater to the needs and interests of seniors looking for a comfortable living environment.

Pharmacies

• Discount Drug Mart (0.2 miles)
• Cleveland Clinic - Independence Family Health Center (0.6 miles)
• Marc's Stores (2.6 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.1 miles)
• Meijer Pharmacy (3.3 miles)
• Rite Aid (3.5 miles)

Restaurants

• Winking Lizard Tavern (0.2 miles)
• Restaurant Depot (1.4 miles)
• Gyro Guys (4.4 miles)
• Chick-Fil-A (4.8 miles)
• McDonald's (5.2 miles)
• Lemonberry Frozen Yogurt (5.3 miles)
• McDonald's (5.6 miles)

Theaters

• Cinemark At Valley View And Xd (1.1 miles)

Cafes

• Metropolitan Coffee (3.5 miles)
• Starbucks (4.9 miles)
• Starbucks (5.1 miles)
• Starbucks (5.1 miles)
• Rising Star Coffee Roasters (7.3 miles)
• Lekko Coffee (7.4 miles)
• Starbucks (7.6 miles)

Parks

• Cleveland Metroparks, Bedford reservation (4.6 miles)
• Primate Playground (5.1 miles)
• Sagamore Hills Park (5.8 miles)
• Cleveland Metroparks - Big Creek Reservation (5.9 miles)
• James Day Park (6.9 miles)
• Bedford Heights Reed Park (7.3 miles)

Hospitals

• Trauma ICU (5.4 miles)
• Cleveland Clinic Children's Hospital Rehabilitation Center (6.4 miles)
• Cleveland Clinic - Lutheran Hospital (7.1 miles)
• St Vincent Charity Medical Center (7.1 miles)
• Cleveland Clinic - W.O. Walker Center (7.6 miles)

Places of Worship

• St. Rocco's Church (5.9 miles)
• St Matthew's Episcopal Church (6.4 miles)
• St Ignatius of Antioch Church (7.5 miles)

Physicians

• Cuyahoga County Board of Health (7.2 miles)
• Cleveland Clinic - Taussig Cancer Center (7.5 miles)
• Cleveland Clinic R Building - Cleveland Clinic Children's Outpatient Center (7.5 miles)
• Cleveland Clinic - Cole Eye Institute (7.6 miles)
• Cleveland Clinic - Mellen Center (7.6 miles)

Transportation

• Greyhound Station (7.7 miles)