The Genacross Lutheran Services Wolf Creek Campus

Pros

• The community of Genacross Lutheran Services - Wolf Creek Campus is described as beautiful, warm, and welcoming, with a strong sense of home and caring staff.
• Residents enjoy a variety of activities, including bingo, crafts, exercises, and church services, which contribute to a vibrant community atmosphere.
• The facility is noted for its cleanliness and modern layout, making it an appealing environment for residents and their families.
• Staff members are praised for being friendly and helpful, often going out of their way to assist residents and their families.
• Many reviewers express satisfaction with the living accommodations provided for their loved ones, noting that they are well-maintained and comfortable.
• The tour experience is positively highlighted, showcasing knowledgeable staff who are eager to help prospective residents learn about the community's offerings.

Cons

• The staff could use improvement on care, leaving someone on the toilet for two hours is unacceptable.
• There were instances of staff members being distracted and using their phones instead of attending to patients.
• The food quality did not meet the expectations of residents.
• There was a lack of monitoring for hydration, leading to serious health issues like dehydration.
• The facility failed to accommodate a resident's increasing needs as her condition worsened, contradicting earlier promises.
• Soaked diapers were left on the floor when family members came to visit, indicating neglect in personal care.
• Staff seemed unprepared or unaware about a resident's discharge, questioning when she would return after being moved out.

Review

Genacross Lutheran Services - Wolf Creek Campus has received a mix of positive and critical feedback from residents and their families, painting a complex picture of the community. Many visitors appreciate the facility's open layout, which includes separate areas for assisted living and nursing care, fostering a sense of independence among residents. Upon entering, one is greeted by a modern design that enhances the overall welcoming atmosphere. The dining area acts as a natural divider between the two living arrangements, allowing for both communal dining experiences and individual living spaces that are clean and well-maintained. While some apartments may be perceived as slightly small, many found them to be nicely organized with accessible bathrooms suitable for handicapped individuals.

The sense of community at Genacross is often highlighted in reviews, with staff members noted for their kindness and attentiveness. Many families expressed satisfaction with the level of care their loved ones receive; they appreciate that staff members always seem willing to help and treat residents warmly. Activities abound within the campus, including puzzles, TV rooms, various exercise programs, crafts like bingo, and opportunities for religious services—elements vital to maintaining an active lifestyle for residents. This emphasis on engagement contributes positively to residents’ quality of life within the community.

Conversely, several reviews indicate significant concerns regarding care standards and staffing issues within the facility. In one instance, it was reported that a resident was left unattended inappropriately on a toilet for two hours due to staff distractions. Such experiences diminish confidence in the consistent quality of care provided by the facility's staff. Additionally, complaints regarding unappetizing food choices further detracted from some residents' satisfaction levels. A family member expressed disappointment over their relative's experience with food service during meal times; despite assurances they would be fed even when not asking for food explicitly, there were instances where meals were neglected altogether.

Another critical aspect brought up in reviews involves frustrations surrounding transitions in patient care based on changing health needs. One family reflected on their mother's experience with dementia at Genacross; despite initial assurances that she could continue receiving appropriate care as her condition progressed, they ultimately felt compelled to move her elsewhere due to inadequate support systems in place when her needs intensified. Reports mentioned deteriorating conditions such as dehydration that went unnoticed along with poor monitoring practices surrounding hydration intake—serious lapses in care protocols reflecting poorly on accountability among staff.

In contrast to these criticisms stand commendations regarding cleanliness and general upkeep within common areas—a point frequently raised by those touring or visiting loved ones at Wolf Creek Campus. It appears that while medical assistance may be lacking at times or inconsistent across different departments (especially when accommodating more specialized needs), communal spaces maintain an inviting atmosphere conducive to socialization among residents—something that many found heartening.

Overall impressions of Genacross Lutheran Services - Wolf Creek Campus fall into both praise and criticism concerning its capabilities as a supportive living environment for older adults across varying levels of assistance needed. While many families find comfort in knowing their loved ones are partaking actively within an engaging community alongside warm-hearted staff members, others have faced daunting realities stemming from inadequate attention given to those requiring deeper support amid progressive health challenges like dementia—a reminder underscoring how crucial oversight and adaptability must remain central tenets across caregiving settings dedicated specifically towards our aging population’s needs.

Restaurants

• McDonald's (0.5 miles)
• Culver's (0.6 miles)
• Chick-Fil-A (0.6 miles)
• TGI Friday's (1.2 miles)
• McDonald's (1.7 miles)
• Barry Bagels (2 miles)
• Garden Harvest Marketplace (2.1 miles)

Cafes

• Starbucks (0.5 miles)
• Panera Bread (0.6 miles)
• Starbucks (1.9 miles)
• Levi & Lilacs Whiskey (3.8 miles)
• The Bard’s Coffee (4.6 miles)
• Starbucks (4.8 miles)
• Tim Hortons (4.8 miles)

Physicians

• W C Pain Management (0.6 miles)
• Pulmonary & Critical Care Specialist (1.4 miles)
• Fallen Timbers Internal Medicine (1.9 miles)
• The Eye Institute of Northwestern Ohio (2 miles)
• ProMedica Physicians Arrowhead Pediatrics-Maumee (2 miles)
• Paul Wilson DO-Family Practice (2.4 miles)
• Northwest Surgical Specialists (2.5 miles)

Pharmacies

• Kroger Pharmacy (0.8 miles)
• Rite Aid (1 miles)
• Walgreens (1.5 miles)
• Rite Aid (1.7 miles)
• Kroger Grocery Pickup and Delivery (2.1 miles)
• Rite Aid (3.4 miles)
• CVS Pharmacy (3.6 miles)

Parks

• Swan Creek Preserve Metropark (2.7 miles)
• Side Cut Metropark (3.7 miles)
• Woodlands Park (5.2 miles)
• Wildwood Preserve Metropark (5.3 miles)
• Sylvania Playland (5.8 miles)

Hospitals

• St Luke's Hospital (3.4 miles)
• University of Toledo Medical Center (4.2 miles)
• UTMC - 4CD Oncology Hemoc Med-Surg (4.2 miles)
• ProMedica Wildwood Orthopaedic and Spine Hospital (4.8 miles)

Places of Worship

• Epworth United Methodist Church (5.2 miles)
• Corpus Christi University Parish (5.3 miles)

Transportation

• Toledo Express Airport (TOL) (5.8 miles)