Shepherd of the Valley- Boardman

Pros

• The facility is described as a good place with a small setting and more interaction.
• The staff are described as very nice and friendly, and good at working with families.
• The facility features super clean and well-kept grounds with good food.
• Nurses and aides are described as fantastic.
• The place is described as the best place ever with the best staff.
• The staff are praised for excellent service.
• The Aunt is cared for with clean rooms and friendly staff who take time to talk with her.

Cons

• The administration is described as the worst, failing to return calls and not keeping promises unless repeatedly nagged.
• Copies of paperwork must be requested repeatedly, indicating poor administrative responsiveness.
• The reviewer warns to keep loved ones out of this company.
• The nursing home is described as the worst the reviewer has dealt with, including belittling and cursing at a resident after a fall.
• There were missed IV medication doses leading to a relapsed UTI, with concerns about incident reporting.

Review

This place seems to provoke a wide range of experiences from families and visitors. On one hand, there are memories of warmth and personal attention, with remarks like a grandma feeling comfortable in a small, more interactive setting. Some families describe a quiet, intimate environment where interaction with residents is more frequent, which they value highly. There are also accounts that emphasize a positive first impression - cleanliness, a friendly atmosphere, and staff that seem genuinely involved with residents' daily lives.

Several reviews celebrate the human side of the staff. When people talk about the facility in the most favorable light, they point to the nurses and aides as being fantastic and the overall staff as very nice and helpful. Cleanliness and maintenance are repeatedly praised: the grounds are described as well kept, the rooms as clean, and the overall environment as pleasant. Food is mentioned positively in some judgments, and caregivers are cited as going out of their way to spend time with residents and to engage with family members during visits. In these voices, the care feels attentive, with staff who listen and show concern.

Yet a substantial thread running through the feedback is critical of administration and systemic processes. A number of reviewers portray the administrative side as unresponsive and burdensome. They say calls are rarely returned until they've placed several, that promises are not kept unless they continually press for action, and that obtaining copies of paperwork is a repetitive, frustrating chore. One review even warns prospective families to keep their loved ones away from the company, indicating a strong sense of risk and frustration that extends beyond day-to-day care to the way the facility is run at a governance level. There is also mention of a separate review about a Liberty location, suggesting that experiences can vary between sites.

There are particularly troubling, detailed complaints about specific incidents that left a lasting negative impression. A caller describes the worst Nursing Home experience they've had, citing neglect and disrespect: their mother, who has osteoporosis, allegedly fell from bed, was belittled and cussed at by an aide, and was not promptly sent for an x-ray, despite their insistence. The mother sustained fractures, and there are claims that an incident report was filed and then disputed when checked with state authorities, including allegations that a supervisor denied knowledge of the incident. The reviewer also cites missed IV doses and a relapse of a urinary tract infection, casting these events as evidence of unacceptable care. The tone here is one of deep concern and anger about how seriously patient welfare was treated.

Another harsh assessment points to environmental and immediate-care issues: "Terrible place. No air conditioning for the patients. Haven't even bathed my mom in two days. Staff is completely useless and unhelpful when I call. Do not take your loved ones here." This type of critique focuses on basic comfort and responsiveness, painting a picture of a facility where essential needs may go unmet in the eyes of the family member who is watching and advocating for a loved one.

Against these stern critiques, there are lines that celebrate care and consistency. A few reviewers reiterate that staff can be very kind, responsive, and effective when roles and routines align with families' expectations. The sentiment "Very nice and friendly staff. Great with working with you" appears as a counterpoint, underscoring that person-to-person interactions can be positive and collaborative. Some visitors describe consistent, attentive care during visits, with comments about staff taking time to talk with residents and to ensure they look well-presented and comfortable. The sense that there are good moments and capable caregivers is a recurring thread amid the harsher criticisms.

Finally, there are personal testimonies that humanize the care experience. One account highlights regular visits by relatives who observe that their aunt is consistently clean, well-dressed, and cared for; the room remains tidy and smells fresh, and the staff are described as kind and engaging. This kind of feedback emphasizes that, for some residents, the environment can feel respectful and supportive, and that caregivers can be attentive and compassionate when routines and expectations meet the residents' needs. These mixed accounts together suggest a facility where quality of care is not uniform and may vary by department, shift, or individual staff members.

Taken together, the collection of reviews paints a complex portrait: a place that can be warm, clean, and well-staffed in some moments, yet plagued by serious administrative gaps, communication breakdowns, and distressing incidents in others. The most consistent takeaway is that experiences differ dramatically depending on which staff members are present, how management handles complaints and documentation, and how promptly residents' basic needs - like medical attention, hygiene, and safety - are addressed. For families considering this facility, the message is clear: there are meaningful positives to be found in caregiver kindness and a lived-in sense of community, but there are also substantial flags about administration, incident handling, and some days when residents' comfort and safety may feel at risk.

Physicians

• Atef Labib Md (0.2 miles)
• Hitchcock X-Ray (0.2 miles)
• Advanced Women's Care (1 miles)
• Akron Children's Hospital Beeghly Campus (1.3 miles)
• Southwoods Imaging (1.3 miles)
• Progressive Womens Care (1.4 miles)
• Youngstown Orthopaedic Associates (1.4 miles)

Restaurants

• Taco Bell (0.3 miles)
• Arby's (1 miles)
• McDonald's (1 miles)
• Chili's Grill & Bar (1.1 miles)
• BJ's Restaurant & Brewhouse (1.2 miles)
• Mizu Japanese Restaurant (1.2 miles)
• Pho LV (1.3 miles)

Places of Worship

• St Charles Church (0.9 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (1.1 miles)
• Meijer Pharmacy (1.2 miles)
• Kids N Cures (1.3 miles)
• Browns Drug Store (2 miles)
• Hometown Pharmacy (2.8 miles)
• Cornersburg Family Discount Drug (2.8 miles)

Cafes

• Suzie's Dogs and Drafts (1.2 miles)
• Starbucks (2.7 miles)
• Starbucks (2.7 miles)

Hospitals

• Akron Children's Hospital (1.5 miles)
• Surgical Hospital At Southwoods (1.6 miles)
• St Elizabeth Anticoagulation Clinic (1.7 miles)
• Select Specialty Hospital (2.4 miles)
• St Elizabeth Boardman Health Center (2.4 miles)
• Corporate Care (2.6 miles)
• Greenbriar Rehabilitation Hospital (3 miles)

Theaters

• Cinemark Tinseltown (1.5 miles)

Parks

• Boardman Park (1.9 miles)