Home Instead - Delaware, OH

Pros

• The staff at Home Instead are competent, compassionate, outstanding, and eager to help.
• They go the extra mile, are encouraging, and have the client's best interest at heart.
• Care Pros like Susie and Janet consistently do a great job and go above and beyond.
• Cate Spitler became part of the family and was adored by the mom; a huge blessing.
• Val H. is knowledgeable about caregiving and elder care, friendly, and kind to the mom.
• Home Instead is professional, kind, caring, and empathetic; caregivers are organized.
• The owners are knowledgeable about health needs, and the office staff is prompt and available 24 hours.
• Cate, Miranda, and Tina collaborate well and communicate effectively with families.
• The overall experience is described as prompt, professional, accommodating, and compassionate.
• The organization is praised for integrity, quality service, and a personal touch.

Cons

• The family states that a supposed trusted Care Professional exploited their mother and that Home Instead failed to follow its policies, leaving the mother with emotional and financial repercussions.
• The Care Professional admitted to napping during shifts, purchasing groceries for herself with the mother's money (including alcohol), borrowing money from the mother, and accepting unrecorded gifts, raising concerns about accountability.
• They assert there is no dollar value adequate to express the impact this had on their mother, indicating it was severe.
• It took months to get their mother to accept help, and the incident was heartbreaking and infuriating, with the sense that someone blatantly took advantage of her.
• After Home Instead's response, the refund of approximately 20% was unsatisfactory to them.

Review

The Home Instead team serving Columbus, Ohio and Granville earns unequivocal praise from families who have entrusted their loved ones to their care. Across the board, staff members - from office professionals to Care Pros - are described as competent, compassionate, and eager to help. Clients repeatedly note that the care team goes the extra mile, offering steady encouragement and support, and that every dollar spent yields excellent, kind care. The appreciation runs from onboarding through daily care, with specific kudos to Tina C., the client care coordinator, and to caregivers like Esther, April, Holly, and Rona for their thoughtful, hands-on approach.

Several reviews emphasize a long-standing relationship built on trust and reliable, attentive service. A number of families have relied on Home Instead for years, adjusting the level of support as needs evolved. In these accounts, management is praised for diligence and follow-up, and caregivers such as Susie and Janet are highlighted for not only performing their tasks well but also for becoming part of the family through heartfelt care. The sentiment is that the company's care plans, communication, and ongoing attention to the well-being of clients create a sense of safety and continuity that families value deeply.

Not every experience is without complication, however. One review recounts a troubling incident in which a Home Instead Care Professional exploited the relationship with an elderly client. The reviewer describes how the Care Professional admitted, per Home Instead's report, to napping during shifts, purchasing groceries (including alcohol) with the client's money, borrowing money, and accepting unfiled gifts - behaviors that violated Home Instead's policies. The emotional and financial repercussions for the family were severe and lasting. The reviewer notes that there is no measurable dollar value for the harm caused, and describes the situation as heartbreaking and infuriating. An update mentions Home Instead's response: a refund of approximately 20% of what was requested, which left the family dissatisfied with the resolution. This incident stands in contrast to the otherwise overwhelmingly positive feedback and serves as a sobering reminder of the importance of safeguarding and policy enforcement in elder care.

Amid the challenges, many families share overwhelmingly positive experiences that demonstrate the breadth and depth of Home Instead's impact. One family has celebrated a year of service with care pros who show up with smiles and a strong work ethic. Cate and Susan are singled out for going above and beyond in caring for a husband, with the client noting how their dependable, cheerful presence has made a meaningful difference. The praise extends to the supportive family and friends who have found comfort in consistent, compassionate caregiving, underscoring how trusted caregivers can become a valued part of daily life.

Beyond Columbus and Granville, several reviews speak to the broader reach and reliability of Home Instead's network. A reviewer who has used the service in three locations - two in Fairfax County, VA, and one in Delaware County, OH - says the company consistently hires good people and monitors them well. The staff are described as punctual, reliable, and easy to work with. In a recent experience in Ohio, Home Instead even stepped up a week earlier than planned to provide support during the recovery from surgery, a testament to responsiveness and the willingness to adapt to a client's evolving needs when a new move or transition has recently occurred.

Val H. stands out in another account, where the caregiver's knowledge about caregiving and elder care, combined with warmth and friendliness, made a lasting impression on both the client and her mother. The mother clearly enjoyed the company of Val H., and the reviewer lauds the caregiver for sharing her expertise in a way that helped families understand what was being done and why. These reflections reinforce the sense that skilled, compassionate care can be both informative and uplifting for clients and their families.

A separate review highlights six months of service focused on a husband's care, praising the professional, kind, and empathetic approach taken by every caregiver assigned. The reviewer notes how well the team communicates with the family, how readily they pick up the phone at the office, and how the Care Plan remains accurate and up to date. The client and their family emphasize the importance of clear communication and the collaboration among caregivers as essential to achieving the best possible outcomes for their loved one.

Personal connections also endure through longer-term care memories. One account reflects almost 18 months of involvement with Home Instead as a beloved helper supported by Cate Spitler. Although the initial reluctance of the elderly mother to accept assistance gave way to trust and safety, Cate's presence - culminating in attending the memorial service - left a lasting impression. The reviewer describes Cate as a genuine member of the family, noting the deep affection and gratitude for the extraordinary care that was provided during a difficult time. Such testimonials capture the emotional resonance of in-home care when caregivers become trusted confidants and cherished guests in daily life.

Overall, the collective voice of these reviews paints a portrait of Home Instead as a widely trusted ally in senior care. Families repeatedly commend the office staff for responsiveness and communication, the Care Pros for their competence, reliability, and warmth, and the management for safeguarding their clients' needs with diligent planning and consistent follow-through. While no organization is immune to serious missteps, the prevailing theme across Columbus, Granville, and beyond is a deep appreciation for caregivers who treat clients with dignity, kindness, and heartfelt attention. The stories reflect gratitude for the peace of mind that comes from knowing a loved one is in capable, compassionate hands, and they celebrate the human connections that transform home care into a true extension of family.

This part of Delaware, Ohio offers a variety of amenities and services that cater to senior living. With multiple restaurants nearby, such as Buns Restaurant and Amato's Woodfired Pizza, seniors can enjoy a wide range of dining options. Additionally, there are several cafes like Eva's Italian Gelato Cafe for a relaxed atmosphere to enjoy coffee or dessert. For medical needs, there are reputable physicians like OhioHealth Surgical Associates and pharmacies such as CVS Pharmacy within close proximity. OhioHealth Grady Memorial Hospital is conveniently located for any emergencies. Residents can also find places of worship like Saint Barnabas The Apostle Antiochian Orthodox Church and recreational areas like Carson Farms Park for outdoor activities. Overall, this area provides a comfortable and convenient setting for seniors looking to settle in Delaware, Ohio.

Restaurants

• Buns Restaurant (0.1 miles)
• Restoration Brew Worx (0.1 miles)
• Old Dog Alehouse & Brewery (0.1 miles)
• Hamburger Inn (0.1 miles)
• Amato's Woodfired Pizza (0.1 miles)
• Old Bag Of Nails Pub (0.1 miles)
• Dari Point (0.8 miles)

Cafes

• Eva's Italian Gelato Cafe (0.2 miles)
• Panera Bread (7.6 miles)
• Starbucks (7.7 miles)
• Starbucks (9.9 miles)
• Starbucks (10 miles)
• Dells Homemade Ice-Cream & Coffee (10.4 miles)
• Tim Hortons (11.3 miles)

Physicians

• OhioHealth Surgical Associates (0.3 miles)
• Delaware Surgical Specialists (0.3 miles)
• Hanger Prosthetics & Orthotics (0.3 miles)
• Central Ohio Urology Group (1 miles)
• Arena Eye Surgeons (1 miles)
• Smith Clinic (1.7 miles)
• Infinite Smiles (7.5 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (9.1 miles)
• Walgreens (9.9 miles)
• Discount Drug Mart (11 miles)
• CVS Pharmacy (11.1 miles)
• Walgreens (11.3 miles)

Hospitals

• OhioHealth Grady Memorial Hospital (1.1 miles)

Places of Worship

• Saint Barnabas The Apostle Antiochian Orthodox Church (1.7 miles)
• Bellpoint United Methodist Church (5.7 miles)
• All Shepherds Lutheran Church (7.4 miles)
• St. John Neumann Catholic Church (9.9 miles)
• Genoa Baptist Church (11.1 miles)
• Sunbury United Methodist Church (11.5 miles)

Parks

• Carson Farms Park (1.8 miles)
• Veterans Park Splash Pad (2.4 miles)
• North Road Park (7.2 miles)
• Concord Park (8.5 miles)
• Blues Creek Park (9.2 miles)
• Highbanks Metro Park (10.5 miles)
• Glacier Ridge Metro Park (11.6 miles)