478 South Sandusky Street, Delaware, OH 43015
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The collection of comments about the Country Club Rehab campus paints a portrait of a facility that inspires intensely mixed feelings. Some readers speak with high praise, calling it the best skilled nursing facility they have encountered, while others describe it as dangerous and negligent, a place where understaffing and cost-cutting overshadow patient care. The spectrum is wide, and the tone shifts dramatically from one reviewer to the next, suggesting that experiences at this campus can vary greatly depending on the day, the staff on duty, and the particular needs of each resident.
On the more alarming end of the spectrum, several accounts recount serious safety and care failures. One reviewer describes a father who fell twice in a week, lay bleeding on the floor, and did not receive X-rays for a head injury. This account emphasizes systemic problems - understaffing, delayed assistance with meals, and a perception that money drives decisions rather than patient well-being. The same commenter notes a lack of apologies or explanations after frightening incidents and accuses the facility of requiring constant supervision by family members to ensure basic tasks are completed. There are also stories of being asked to take on tasks like changing sheets or emptying trash because staff did not respond promptly, and a strong admonition to avoid placing anyone you love there. Another reviewer echoes the concern about understaffing and sheds light on a specific incident in which a family member with dementia experienced delays in basic needs and suffered head injuries after falling from a bed, with subsequent ICU stays and no apparent accountability.
The most visceral critique centers on perceived financial motives. A number of comments accuse the facility of prioritizing government-funded insurance over private payers, suggesting that decisions about admission or care are biased toward Medicaid or Medicare and that alternative financial arrangements are not explored. One reviewer explicitly claims the facility turned away a mother with in-network Medicare because it sought a guarantee from secondary insurance, implying that the facility's revenue calculus can overshadow patient needs. These accusations contribute to a narrative of distrust and concern about transparency and fairness in financial dealings, even as other reviews highlight successful arrangements and positive experiences with payments and admissions.
Despite these troubling episodes, there are strong countercurrents of praise that present Country Club as a place where dedicated professionals excel and where patients make meaningful recovery. Several reviewers celebrate the staff as compassionate, knowledgeable, and long-tenured, with particular gratitude for individuals like Nurse Helen and staff member Ryan, who stood out by sitting with a family, showing genuine interest, and providing emotional support during a difficult time. One reviewer emphasizes that Helen's kindness and Ryan's support were the only reasons for giving even a single star. This perspective underscores the emotional and relational dimensions of care - the reassurance that a patient is seen, heard, and cared for as a person, not just as a set of medical needs.
Therapy and rehabilitation receive frequent praise from those who had positive experiences. Several comments commend the therapy team for being engaged, goal-oriented, and effective in helping patients regain independence and return home. Wound care and overall rehabilitation are highlighted as strong points by reviewers who felt the therapy staff were instrumental in achieving meaningful progress. In these accounts, families describe transitions that were smooth, with welcoming staff and a sense of peace of mind about their loved one's treatment plan. The positive testimonials emphasize a bright contrast to the grimmer experiences, suggesting that when staffing levels and attention to patient needs align, the facility can deliver high-quality care and tangible improvements.
Environmental quality and facility presentation also appear in the reviews as a point of both pride and concern. Some comments note new renovations, clean facilities, and a comfortable setting that contribute to a positive experience. Others point to a harsh contrast - places where carpet wear and general upkeep were criticized as not up to par. The juxtaposition hints at a facility undergoing change, with some areas and experiences improved while others lag behind, depending again on which staff member is responsible for the shift and what resources are allocated on a given day.
Finally, several readers recount deeply personal experiences that reflect a wide range of outcomes. Some family members express gratitude for the care their loved ones received, noting that staff took the time to get to know them, responded quickly to needs, and created a nurturing environment that helped during difficult health declines. There are even testimonials from relatives who felt the care was so compassionate and effective that they would confidently recommend the facility to others and, in some cases, specifically mention the support of a particular caregiver or administrator who made a tangible difference. In contrast, other families recount the sorrow of losing a loved one in this setting, yet still acknowledge that certain staff members did their best to provide support during those final days.
Across these many voices, a few recurring themes emerge. Safety and staffing levels are a central concern for those who had negative experiences, with falls and slow responses highlighted as key incidents that shaped their impressions. Financial dynamics and admission practices surface as controversial topics, generating distrust among some families who feel the facility prioritizes reimbursement structures over patient needs. Yet, amid the complaints, there are enduring affirmations about compassionate staff, effective therapy, and a welcoming, well-maintained environment that leaves others convinced that Country Club can deliver excellent care when conditions are favorable. The narrative is not monolithic; it reflects a place of contrasts, where care quality can be exemplary in some cases and deeply troubling in others, often depending on the people and resources available at any given moment.
Welcome to Country Club Center V, an assisted living community located in Delaware, OH. Our community offers a wide range of amenities and care services to ensure the comfort and well-being of our residents.
Our fully furnished apartments feature cable or satellite TV, Wi-Fi/high-speed internet, and a kitchenette for added convenience. Residents can enjoy the beautiful outdoor space and garden area, perfect for relaxation and leisure. Our restaurant-style dining offers delicious meals prepared by our experienced culinary team, with special dietary restrictions taken into consideration.
At Country Club Center V, our dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We also offer medication management services to ensure that each resident's healthcare needs are met. Additionally, our mental wellness program promotes emotional well-being through various activities and support.
Residents have the opportunity to participate in resident-run activities as well as scheduled daily activities organized by our staff. Whether it's engaging in social events or pursuing personal hobbies in our small library, there is something for everyone to enjoy.
Conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals, residents have easy access to essential services and amenities within close proximity to the community.
At Country Club Center V in Delaware, OH, we strive to provide a warm and caring environment where residents can thrive while receiving the assistance they need. Experience a fulfilling lifestyle in our welcoming assisted living community.
Country Club Center V is located at 478 South Sandusky Street, Delaware, OH 43015 in Union County, Ohio
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