Right at Home

Pros

• They are professional and excellent in what they do.
• They take great care of patients and provide care that helps them be their best.
• The evening aide was great.
• They are highly recommended by clients.

Cons

• The orientation process was extremely disorganized, with repeated rescheduling and no notification.
• Pay information was misleading: the pay rate was lower than promised and paychecks were incorrect.
• There was a persistent lack of communication and payroll mistakes throughout the experience.
• The supervisor (Stephanie) did not return calls or emails, and overall communication was unprofessional.
• Aides were late or left early and did not follow instructions, leading to safety issues and skin breakdown.
• The reviewer would not recommend this agency or use it again.

Review

The collection of experiences shared about Right at Home Maumee paints a picture of mixed outcomes, with several reviewers voicing significant concerns about onboarding, communication, scheduling, and payroll, while at least one long-time client expresses strong satisfaction with the service they receive. Taken together, the comments suggest that what some people experience as a professional, high-quality home care operation can, for others, feel disorganized, unresponsive, or inconsistent in how it treats employees and clients.

Several reviewers point to a troubled onboarding and orientation process. One person describes the start of their tenure as "extremely disorganized," with multiple trips to orientation only to discover it had been rescheduled without notification. The pattern continued when training and CPR sessions were moved around, sometimes at the last minute after the reviewer had already begun traveling to the site. This sense of unreliability in scheduling and communication during orientation set a frustrating tone before any actual work began, and it reflects broader concerns about how information is conveyed to new hires and when it reaches them.

Payroll and pay practices emerge as another major point of contention. The same reviewer notes a lack of transparency about when pay would occur, stating that pay only arrived after orientation was completed and a shift had been worked - an expectation that was never clearly communicated upfront. The promised pay rate also did not match what was finally paid, and when the paycheck arrived with errors, it took longer to receive a corrected one. Taken together, these details depict a payroll system that feels opaque and error-prone, leaving employees with financial uncertainty and a sense that promises made during hiring were not upheld.

Communication issues extend beyond the onboarding phase into ongoing operations. The second reviewer explicitly warns about a supervisor named Stephanie, who "does not return calls or emails" and characterizes the communication as "awful" and unprofessional. This single point of feedback points to a broader problem in responsiveness and accountability at the supervisory level, which can undermine trust and make it difficult for employees or clients to resolve issues in a timely manner. For someone seeking reliable support, such gaps in communication could color the overall perception of the organization, regardless of other strengths it may have.

On the client side, one reviewer recounts a deeply disappointing experience with home health care for a family member. The narrator emphasizes a lack of communication that affected a critical caregiving period - three days of in-home assistance that required timely support and proper caregiving routines. The evening aide was late or left early on multiple days, and crucial tasks - such as adjusting bed rails and following medical instructions for cream application - were not performed as directed. The reviewer highlights resulting consequences, including a bed rail being left down and skin breakdown, and laments the absence of follow-up or ownership from the agency after voicing concerns. The overall tone is one of frustration and disillusionment with the level of care and the responsiveness of the agency.

Amid these negative experiences, there is a contrasting perspective from a long-time client or affiliate who says, "I have worked with Right at Home Maumee for 3 years. They are professional and excellent in what they do. They take great care of my husband and provide the care that makes him be the best that he can be. I highly recommend them." This positive account underscores that, for some clients, the service can be consistently reliable, attentive, and effective, reinforcing that the organization is capable of delivering high-quality care when systems are functioning smoothly and communication is effective.

Taken as a whole, the narratives reveal a spectrum of experiences at Right at Home Maumee. The negative reviews point to gaps in onboarding, transparency in pay, reliability of scheduling, and responsiveness of leadership, all of which can erode trust and satisfaction for both employees and clients. The positive review demonstrates that when processes are well-managed and relationships are strong, the organization can deliver commendable caregiving and maintain lasting, favorable outcomes for families. This contrast suggests that the key challenge for the agency lies in ensuring consistent, clear communication, dependable scheduling, accurate and timely payroll, and proactive, accountable supervision - both for those delivering care and for the families they serve.

Pharmacies

• Kroger Pharmacy (0.1 miles)
• CVS Pharmacy (0.4 miles)
• Walgreens (2.2 miles)
• Walmart Pharmacy (3.4 miles)
• Kroger Pharmacy (4 miles)
• Walgreens (4 miles)
• CVS Pharmacy (4.1 miles)

Physicians

• Beavercreek Family Physicians (0.2 miles)
• Pri Med Physicians Beavercreek (0.6 miles)
• Or David DO (1 miles)
• Ljungren Warren R MD Bevrcrk Fmly Mdcne & Obsttrcs (2.3 miles)
• Kerchner Facial Aesthetic Center (2.4 miles)
• Hahn, Holly Advanced Dermatology and Cosmetic Surgery Beavercreek (2.4 miles)
• Pugar, Kenneth Dayton Center for Neurological Disorders (2.7 miles)

Restaurants

• McDonald's (0.2 miles)
• Taco Bell (0.3 miles)
• Milano's Pizza, Subs & Taps (2.2 miles)
• Graeter's Ice Cream Beavercreek (2.4 miles)
• Chick-Fil-A (2.4 miles)
• El Toro Mexican Bar & Grill (2.5 miles)
• Another Broken Egg Cafe (2.6 miles)

Cafes

• Panera Bread (0.3 miles)
• Starbucks (3.1 miles)
• Winans Chocolates + Coffees (3.2 miles)
• Panera Bread (3.2 miles)
• Starbucks (3.2 miles)
• Winans Fine Chocolates & Coffee Wine (3.4 miles)
• The Wandering Griffin (3.7 miles)

Places of Worship

• Beavercreek Church of the Nazarene (1.4 miles)
• Saint Helen Catholic Church (4.2 miles)

Hospitals

• Soin Medical Center (3.3 miles)
• Alcohol Treatment Centers Dayton (3.3 miles)
• Wright-Patterson Medical Center (5.7 miles)
• Miami Valley Hospital South (5.8 miles)
• Miami Valley South (5.9 miles)

Parks

• Wedgewood Park (5.6 miles)
• Lincoln Park (5.8 miles)