Arcadia Home Care

Pros

• The office is great to work with and is very responsive to all needs.
• Arcadia seems like a nice business and offers a very friendly service.
• There are great people at Arcadia.
• Diana Ankeny is an excellent worker with fantastic work ethics and is very professional.
• The Beavercreek office has two very professional staff members, Charity and Sally.
• Arcadia has some really good aides.
• Arcadia is highly recommended by customers.

Cons

• They describe the service as the worst possible, noting that weekly visits are insufficient.
• They believe Arcadia's license should be pulled.
• Ronnie is described as rude and abusive toward an elderly mother, using profanity and demeaning remarks about disability.
• Diana is accused of favoritism and giving hours to friends and her boyfriend's mom, with gossip and unfair practices.
• Time cards are routinely lost, leading to disorganization and unprofessionalism.
• The Beavercreek office is described as chaotic and unprofessional, with only Charity and Sally seen as professional.
• The on-call staff are rude and forgetful, with no phone ethics.
• They claim Arcadia lies to customers and misleads them about services and pay.
• They warn others not to work there due to ongoing shenanigans and messiness.

Review

Arcadia Home Health Care draws a wide range of experiences from the people who interact with it, with stories that run from deeply appreciative to sharply critical. On one hand, there are caregivers who speak with genuine affection about the clients they serve, and clients who praise the office staff for being responsive and supportive. On the other hand, a number of accounts describe frustrations with scheduling, fairness in hours, and the professionalism of some staff members. Taken together, the reviews paint a picture of a company that can be highly valued in some offices and severely disappointing in others, depending on location, supervisor, and individual experiences.

Several reviews touch on the hiring process and early impressions in a way that leaves a memorable sting. One longtime Home Health Aide recounts applying for Arcadia after eight years in private care, only to be told in an interview that she didn't have enough professional experience, despite a job posting that allegedly said no experience was needed. The reviewer notes that the interview seemed to have been scheduled by mistake and views the misalignment as a red flag about the company's organization. This experience stands in contrast to the attention paid to some other applicants and raises concerns about consistency between job postings and actual hiring practices.

There are also voices of genuine satisfaction. A caregiver with more than two years with the agency says she loves her job and the people she cares for, highlighting the personal fulfillment that can come from working in someone's home. Another reviewer describes the Beavercreek office as having two staff members who are particularly professional (Charity and Sally), and one of the most positive notes about Arcadia is the sense that the office team can be supportive and approachable. A different account extols the company overall as a "great" organization and specifically praises an employee named Diana Ankeny for her work ethic and professionalism, suggesting that when leadership and field staff align, the quality of care and the work environment can be deeply positive.

Yet, alongside these positive threads there are serious accusations about service quality and staff behavior. A reviewer who cares for a 75-year-old mother recounts a distressing incident with a caregiver named Ronnie, who allegedly used profane language, insulted the patient, and dismissed reasonable requests for laundry to be done separately due to the patient's disability after a stroke. The complaint states that the family contacted the company, but the response did not meet expectations, leading to a strong recommendation that the caregiver be replaced and a demand for more compassionate treatment of elderly and disabled clients. This account underscores the high stakes involved when a caregiver's attitude or a moment of disrespect undermines trust in the home setting.

Internal dynamics within the office are another recurring theme. A long and highly detailed critique from a Beavercreek reviewer accuses several specific staff members - Diana, Courtney, Andrea - of favoritism, gossip, and a pattern of cutting hours for those who are not in their orbit. The reviewer alleges that Diana's focus on her boyfriend, who is described as having a problematic past, shapes how schedules are allocated and how reviews are handled, including an accusation that Diana pressures staff to write positive reviews about her. The knot of accusations also mentions time card losses that supposedly force employees to physically visit the office for replacements, and the reviewer characterizes the Beavercreek office as unorganized and unprofessional aside from a pair of seemingly well-regarded colleagues. Taken together, this account portrays a work environment where personal relationships appear to color professional decisions, and where some aides feel their hours and opportunities are not distributed fairly.

Amid these criticisms, other voices emphasize the human element of care and the importance of reliability. A reviewer who identifies with KD highlights the existence of "great people" within Arcadia and speaks to the positives of a supportive office environment in which staff treat clients with respect. Another comment, praising Diana by name and describing her as an excellent worker, contributes to the sense that individual staff members can have a profound impact on the quality of service and the experience of both clients and other caregivers.

On the negative end of the spectrum, there are persistent complaints about rudeness, inconsistent communication, and questions about the ethics of on-call support. One reviewer accuses the on-call staff of being forgetful and unreliable, stating that Diana herself can come across as rude and unprofessional in a business that deals with vulnerable family members. The same account condemns what it perceives as poor "phone ethics" and money-and-scheduling issues that expose families with children or other responsibilities to instability and risk. The recurring theme is a sense that, when left to the on-call and front-office processes, the experience can deteriorate quickly into frustration, miscommunication, and concerns about the integrity of scheduling and pay.

Overall, the collection of reviews suggests a complex landscape for Arcadia Home Health Care. For some clients and employees, the office environment and individual staff members provide warmth, professionalism, and dependable care that makes a meaningful, positive difference in home health experiences. For others, the same organization is a source of stress, distrust, and dissatisfaction, with criticisms centered on hiring consistency, treatment of elderly and disabled clients, internal favoritism, timekeeping, and the reliability of support on weekends or off-hours. The divergent experiences imply that outcomes may hinge heavily on location, supervisor support, and the personal dynamics of the staff involved, making it important for prospective clients and employees to conduct thorough conversations with specific offices and to seek out known, trusted staff when possible.

Physicians

• Beavercreek Family Physicians (1.5 miles)
• Pri Med Physicians Beavercreek (2.1 miles)
• Or David DO (2.5 miles)
• Kerchner Facial Aesthetic Center (3.3 miles)
• Hahn, Holly Advanced Dermatology and Cosmetic Surgery Beavercreek (3.3 miles)
• Ljungren Warren R MD Bevrcrk Fmly Mdcne & Obsttrcs (3.3 miles)
• Pugar, Kenneth Dayton Center for Neurological Disorders (3.6 miles)

Restaurants

• McDonald's (1.6 miles)
• Taco Bell (1.7 miles)
• Milano's Pizza, Subs & Taps (3.1 miles)
• Graeter's Ice Cream Beavercreek (3.2 miles)
• Chick-Fil-A (3.2 miles)
• El Toro Mexican Bar & Grill (3.3 miles)
• Another Broken Egg Cafe (3.5 miles)

Pharmacies

• Kroger Pharmacy (1.6 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (3.1 miles)
• Kroger Pharmacy (4 miles)
• Walmart Pharmacy (4.1 miles)
• Rite Aid (4.9 miles)
• Aubrey Allen (4.9 miles)

Cafes

• Panera Bread (1.8 miles)
• Starbucks (3.8 miles)
• Panera Bread (4 miles)
• Winans Fine Chocolates & Coffee Wine (4.3 miles)
• Winans Chocolates + Coffees (4.4 miles)
• Starbucks (4.5 miles)
• The Wandering Griffin (4.6 miles)

Places of Worship

• Beavercreek Church of the Nazarene (2.4 miles)
• Saint Helen Catholic Church (5.7 miles)
• Church A House Of Prayer (6 miles)

Hospitals

• Soin Medical Center (4.2 miles)
• Alcohol Treatment Centers Dayton (4.5 miles)
• Kettering Health Greene Memorial (5.3 miles)
• Greene Memorial Hospital (5.3 miles)
• Wright-Patterson Medical Center (6.1 miles)

Parks

• Sol Arnovitz Park (4.9 miles)
• Wedgewood Park (5.6 miles)