Pristine Senior Living and Post Acute Rehab of Dayton Centerville

Pros

• Centerville is an amazing place.
• The staff were amazing to their loved one, and there were no issues.
• They treated their loved one with the respect she deserved.
• The people in rehab were very nice and did try to work with her.
• Some of the nurses and therapists are nice and helpful.

Cons

• The reviewer states the facility is a money grab.
• They note residents are barely dressed and unbathed.
• They allege a roach infestation, including wood roaches found in the dining area.
• They claim clothes are taken to laundry and never returned.
• They say call lights are not answered in a timely manner.
• They describe the meals as unappetizing and insufficient for adults.
• They accuse management of incompetence and call the administrator vindictive.
• They warn others not to send loved ones there and say the place should be shut down.

Review

Centerville's care facility has inspired a strikingly divided chorus of experiences. On one hand, there are moments when families felt the staff truly rose to the occasion - calm, capable, and compassionate in crisis. In one account, the staff were described as amazing and respectful during a scary sequence that involved paramedics and an almost immediate trip to the hospital. In another, rehab staff were praised for their willingness to work with a patient, and some people noted that the rehab team could be kind and professional even when broader concerns surrounded the facility. Those memories are framed by gratitude for quick, life?saving actions and for people who treated a loved one with dignity in moments of vulnerability.

But the other side of the story is dramatically more negative and persistent across many reviews. A recurrent theme is the sense that the facility operates more as a money-driven enterprise than as a place devoted to genuine healing and well?being. Several reviewers describe the management as unresponsive and sometimes accusatory, with complaints that requests to speak with managers or to sign discharge papers are met with stonewalling or even dismissal. A number of people express deep frustration with the leadership, including a specific allegation that the director of nursing (referred to by several as Ines) is vindictive and unsympathetic to residents, with accusations that staff who point out problems are at risk of retaliation or dismissal. The impression that "the people in charge" are not aligned with residents' welfare recurs throughout the narratives.

The day?to?day living conditions described by multiple reviewers are alarming. Infestations are a dominant and recurring complaint, with wood roaches and even larger roaches reported in common areas and near dining spaces. Laundry issues appear frequently as well: clothes are reportedly taken to laundry and never returned, leaving families to wonder if items are lost or misused. Call lights are said to be unanswered for long periods, and residents are described as unbathed or inadequately dressed, with concerns about basic hygiene and daily care. Food quality is another sore point, with some critics characterizing meals as insufficient or unappetizing, and residents described as not having enough to eat. There are vivid tales of residents drinking from bathroom sinks and receiving poor or inconsistent nourishment, including an instance where a bag of chips and crackers was the "dinner" provided late in the day.

The quality of medical oversight and rehabilitative care is another major source of concern. Several reviews recount episodes of neglect in essential medical routines - missed baths, missed or late medications, pills found on the floor, and care that seems misaligned with residents' medical needs. Specific alarming anecdotes include bed sores that were allowed to develop, catheter placements that were questioned, and accusations that staff failed to properly turn or reposition patients. There are claims that crash carts do not work or are not used correctly, and some reviewers describe physicians or nurses who appear overburdened or disengaged from the daily realities of patient care. The sense that clinical care is inconsistent or inadequately monitored appears repeatedly.

Discharge and transfer processes add another layer of distrust. Several reviewers report difficulty in obtaining discharge papers, delays in transferring patients, or pressure to keep patients longer in the facility even when families believe it's no longer appropriate. In one vivid account, a family found that discharge paperwork could not be located, and they were told to call an insurance representative to verify nothing could be signed - an experience that leaves families feeling uncertain about legality and accountability. The overarching mood is one of fear that a loved one will be stuck in a place where care is compromised rather than improved, with families feeling pushed to move their relatives elsewhere even when they know it is time to leave.

Even within the broader negative landscape, there are occasional mentions of people who assert that some staff members are genuinely caring and professional. A few reviewers note that certain nurses or rehab staff were helpful or nice, and that not every employee embodies the same level of neglect or indifference. One former employee claimed to have worked there and witnessed nothing like the described conditions, and another reviewer suggested alternative facilities - Oak Creek Terrace or Vancrest New Carlisle - as better options - indicating that at least some families found hope and guidance outside this particular center.

Taken together, the collection paints a facility with a deeply bifurcated reputation. For some families, moments of compassionate, life?saving care shine through, and there is gratitude for staff who treated their loved ones with dignity in critical moments. For many others, the daily reality is defined by infestation, neglect, inconsistent medical care, poor nutrition, unanswered calls, and a management culture that feels unresponsive or even dismissive. The most persistent call is for accountability and meaningful improvement in basic standards of care, communication, and respect for residents' dignity. In the wake of these experiences, families are often left weighing the hope of better care somewhere else against the fear of losing a loved one to ongoing neglect in the current setting.

This part of Dayton, Ohio, offers a convenient location with easy access to pharmacies, physicians, hospitals, restaurants, cafes, parks, theaters, and places of worship. With multiple pharmacies and healthcare providers nearby, you can easily manage your medical needs. The abundance of dining options ranging from fast food to sit-down restaurants ensures that you will always have something to satisfy your cravings. The proximity to parks allows for recreational activities and outdoor enjoyment. Additionally, the presence of a local theater and places of worship offers cultural and spiritual fulfillment. Overall, this area provides a well-rounded community with essential amenities for senior living.

Pharmacies

• Home Med Equipment & Respiratory (0.5 miles)
• CVS Pharmacy (1 miles)
• Discount Drug Mart (1.2 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.2 miles)
• Kroger Pharmacy (2.4 miles)
• CVS Pharmacy (2.9 miles)

Physicians

• Kettering Physician Network Primary Care (0.5 miles)
• Augusta, James Ttering Health Medical Group Bariatric Surgery (0.6 miles)
• Vertrae : Kamal Woods, MD, MBA, FAANS (0.6 miles)
• Trusted Health Care (1.1 miles)
• Freedom Home Health of Dayton (1.1 miles)
• Ohio Pain Clinic (1.1 miles)
• Neurology Diagnostics - Joel Vandersluis MD (1.3 miles)

Restaurants

• Frickers (0.8 miles)
• El Rancho Grande (0.8 miles)
• Raising Cane's Chicken Fingers (0.8 miles)
• Chick-Fil-A (0.9 miles)
• Bargos Grill & Tap (0.9 miles)
• McDonald's (0.9 miles)
• Mack's Tavern (1 miles)

Cafes

• Starbucks (0.8 miles)
• Starbucks (2.9 miles)
• Panera Bread (3.8 miles)
• Starbucks (4 miles)
• Starbucks (4.4 miles)

Hospitals

• Life Care Hospitals-Dayton (2.3 miles)
• Kettering Health Breast Center (3.5 miles)
• Miami Valley South (3.7 miles)
• Miami Valley Hospital South (3.8 miles)
• Kettering Medical Center (4.1 miles)
• Dayton Children's Outpatient (4.5 miles)

Parks

• Rosewood Park (2.4 miles)
• Cox Arboretum MetroPark (2.4 miles)
• Schoolhouse Park (3.8 miles)
• Lincoln Park (4.3 miles)

Theaters

• Cinemark Dayton South 16 + XD (2.4 miles)

Places of Worship

• West Carrollton Church of the Nazarene (4 miles)